Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 312 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2, 4 and 5 stars

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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 19/01/2019
The delivery was flawless. I am completely satisfied.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 19/01/2019
Perfect package tracking and delivery time
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 19/01/2019
Mola mogolló
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 19/01/2019
First purchase without problems Reception in estimated time and models in perfect condition.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 19/01/2019
Very serious, fast shipments, totally reliable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
delivery on time and products confirmed as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
hello always agree to say that your services are of quality nothing to add ....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2019
Ras compliant delivery fast delivery
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 18/01/2019
Received product as described on the site a little long delivery time but still all regular
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2019
Slow delivery to relay points
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2019
no comment. xxxxxxxxxxxxx
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2019
comment je peux donner une note positive apres un tel resultat.commande passée le 11 janvier (delai de livraison 4 a 5j) expediée le 16 janvier (apres avoir suivi la livraison) et maintenantune livraison si tout va bien le 21 janvier.je dois être le vilain petit canard de l'année 2019.cordialem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2019
The paints are of excellent quality and at a good price. Shipping is fast. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2019
Fast delivery, everything perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2019
I placed an order for paint to be delivered in 24 hours and after 8 days the parcel was under-sold. Apparently it's a mess in this store, finally an order that may arrive unlike the previous ones: so I will never order again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2019
No problem, everything is respected by this company.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 17/01/2019
Despite assurances given on supply and delivery goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery
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Verified Buyer
Rating: 2 out of 5
following a purchase from 17/01/2019
Disappointing experience Despite assurances given on supply and delivery, goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery
Response from 1001hobbies
Dear customer, Your order was refunded on the 16th of January. We apologize for the inconvenience due to an update issue. Best regards, The 1001modelkits Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/01/2019
Disappointing experience Despite assurances given on supply and delivery, goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery
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Response from 1001hobbies
Dear customer, Your order was refunded on the 16th of January. We apologize for the inconvenience due to an update issue. Best regards, The 1001modelkits Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2019
Great selection - Excellent service - Fast, hassle-free deliveries - Very quick answers to questions - Problems solved quickly and without hesitation. Real pros who always listen.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2019
quality service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2019
Very satisfied fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2019
Does not respond to emails about delivery problems, even when contacted by direct messaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2019
Nothing to say very good if
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2019
nothing to complain about from start to finish
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2019
parcel not arrived thief
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2019
cutting of the model well finished neat work! delivery on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2019
Very good for the order only problem comes from the Colissimo delivery which was delayed because of the yellow vests (??) Saturday 12
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2019
I had to wait 1 month for the parcel to be sent to me with the rest of the order, and for the unavailable model, a credit note was sent to me without even giving me any other choice. What's more, a week later the product was available, so I went to order it. As the product was a little cheaper (on sale), I thought that would allow me to order it with postage, but postage is not included in the purchase voucher, so in addition to waiting, I had to pay the postage.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2019
First order on this online merchant site and extremely disappointed, annoyed by the organization, the lack of professionalism and the poor customer service. It is noted on the site shipment within 24h. Order placed, no news after 24 hours. So I took the necessary steps myself to find out the status of the order and, as luck would have it, some products were already missing (they were in stock at the time of the order but I wasn't contacted to let them know!). 48 hours later and still nothing, after several reminders that led nowhere, I was assured that the order would be dispatched at the end of the day. And the next morning I receive an e-mail saying that the order has been cancelled because it can't be delivered on time! Well done! What's more, they had a software problem (that's what they tell me) because I received 3 emails telling me that the products in stock are available again. Please check these emails again - it's a problem with the computer server. In short, after 3 lost days, no products were delivered, and what's more, they only reimburse on Wednesdays because their accountant only manages their cash flow on that day. It's really not serious or professional, especially when they dare to tell me that my order is being shipped. It's taking customers for fools.... A LACK OF RESPECT FOR THE CUSTOMER. Finally, they charge exorbitant shipping costs of over 9 euros for a few pots of paint, whereas elsewhere for this price you can get Chronopost delivered the next day. In spite of their mistake, they are unable to send the order by Chrono... First and last very bad experience
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2019
Pitiful. You order 4 small pots of paint and a set of small tools and 4 days later the order is ..... still being prepared. On the other hand, no problem with payment: cashed without delay. We pay the colissimo but the preparation of a mini order never ends. An e-commerce that acts as a sales representative for local businesses. It's a shame, my first and last
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2019
The package had been damaged but nothing serious had happened to the prod
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 15/01/2019
EXCELLENT PRE AND POST PURCHASE TREATMENT
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 15/01/2019
excellent service and courtesy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2019
Order conformed. Only one regret: the model boxes were a bit crushed. The packaging needs to be repositioned.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2019
It was bi
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2019
For a first time on this site I am not disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2019
No worries for my first order...compliant and fast delivery...I'm satisfied!
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/01/2019
All good in general.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 14/01/2019
this is a great assembly kit that also arrived quickly.
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