English 
N
Rating: 5 out of 5
good
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
Everything has gone very well
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S
Rating: 5 out of 5
received on time (important for a birthday!
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M
Rating: 5 out of 5
Delivered quickly, but the packaging leaves something to be desired. The box was not secured in the shipping carton, which was slightly crushed.
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G
Rating: 2 out of 5
The product meets my expectations but I am extremely disappointed with the delivery times. I ordered more than a month in advance of the recipient's birthday and I still received it almost a month late from the said date.
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D
Rating: 1 out of 5
I pre-ordered four models in September for a delivery initially scheduled for October, but it has been postponed several times. In December, I had to pay new shipping fees to receive only half of my order. The rest has been successively announced for March, then May, then June, and now October... more than a year after my order. I find this really unprofessional and I will not recommend you anymore.
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B
Rating: 5 out of 5
Great choice Stock up to date Speed Communication
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F
Rating: 5 out of 5
perfect!
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J
Rating: 5 out of 5
Very good follow-up from 1001hobbies who keeps the buyer informed
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P
Rating: 1 out of 5
My package arrived crushed and one item is missing (although the package does not seem to have been opened, I sent the complaint form a week ago and despite my follow-ups, no news
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D
Rating: 4 out of 5
order in line with my expectations, despite a slight delivery delay.
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F
Rating: 4 out of 5
Satisfactory transaction, just need the paint pots to be a little protected in the box please (bubble wrap, newspaper)! Otherwise excellent service and fast shipping.
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C
Rating: 5 out of 5
Excellent performance and serious services
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C
Rating: 4 out of 5
Hello, too much waiting no message to tell me there should have been a delay.
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Response from 1001hobbies
Hello,
We understand your frustration regarding this delay and apologize for the lack of communication on this matter.
This stock shortage is partly due to the relocation of our logistics warehouse and we regret it.
We have done our utmost to resolve this issue as quickly as possible and renew our apologies for this incident.
Do not hesitate to contact us for any questions or follow-up on your order.
Best regards,
1001hobbies
We understand your frustration regarding this delay and apologize for the lack of communication on this matter.
This stock shortage is partly due to the relocation of our logistics warehouse and we regret it.
We have done our utmost to resolve this issue as quickly as possible and renew our apologies for this incident.
Do not hesitate to contact us for any questions or follow-up on your order.
Best regards,
1001hobbies
M
Rating: 1 out of 5
I have already ordered and have never had any problems until now. When I look at the reviews many people have had the same problem as me "vague responses, incomplete follow-up, no one at the end of the line, not taking into account the shipping address delay 1 month in short bad experience. etc etc I hesitate to recommend Best regards Escarguel Michel
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Response from 1001hobbies
Hello Mr. Escarguel,
Thank you for taking the time to share your feelings, and we are sincerely sorry that your recent experience did not meet your expectations, especially since you had never encountered any problems until now.
We fully understand your frustration regarding the delays, incomplete follow-up, and communication difficulties you have encountered. These situations do not reflect the service standards we strive to maintain.
Please know that we take your comments very seriously and are actively working to improve our processes, particularly by strengthening our customer service and optimizing logistics management.
We hope to regain your trust with your future orders and remain at your disposal to assist you as best as we can.
Do not hesitate to contact us directly if you would like us to review your case in more detail.
Best regards,
1001hobbies
Thank you for taking the time to share your feelings, and we are sincerely sorry that your recent experience did not meet your expectations, especially since you had never encountered any problems until now.
We fully understand your frustration regarding the delays, incomplete follow-up, and communication difficulties you have encountered. These situations do not reflect the service standards we strive to maintain.
Please know that we take your comments very seriously and are actively working to improve our processes, particularly by strengthening our customer service and optimizing logistics management.
We hope to regain your trust with your future orders and remain at your disposal to assist you as best as we can.
Do not hesitate to contact us directly if you would like us to review your case in more detail.
Best regards,
1001hobbies
T
Rating: 5 out of 5
Very good
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F
Rating: 2 out of 5
Hello, on an order of 5 products, a one-month delay for receipt, while on the site everything was available, 2 out of 5 products do not conform to the order, impossible to reach someone by phone, and I still don't know what to do with the non-conforming products.
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P
Rating: 5 out of 5
Order received without problem and conforms to the description delighted with this purchase
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R
Rating: 2 out of 5
Products are great, but delivery took 6 weeks instead of the next day while everything should have been in stock!
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A
Rating: 5 out of 5
-
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F
Rating: 5 out of 5
Very good
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J
Rating: 4 out of 5
A bit long but well packaged
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G
Rating: 4 out of 5
the delivery time between the order and the reception at my place is a bit long...the products being available in stock
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A
Rating: 5 out of 5
Perfect
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I
Rating: 1 out of 5
Missing parts in my order
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P
Rating: 4 out of 5
Good selection, delivery OK. Prices should be a bit cheaper, then I would buy more :-)
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J
Rating: 5 out of 5
I am completely satisfied with 1001hobbies, with the Messenger, not so much, because the model was left in the mailbox and I was not notified.
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P
Rating: 1 out of 5
I received my order after a month; on Friday 28 06 I placed another order will I wait as long thank you see you very soon
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Response from 1001hobbies
Hello,
Thank you for taking the time to send us this comment.
We would like to renew our apologies for this incident and assure you that this delay is also very unpleasant for us.
We left you a voicemail regarding your second order to offer you a quick solution.
We remain at your disposal,
Best regards,
1001hobbies
Thank you for taking the time to send us this comment.
We would like to renew our apologies for this incident and assure you that this delay is also very unpleasant for us.
We left you a voicemail regarding your second order to offer you a quick solution.
We remain at your disposal,
Best regards,
1001hobbies
B
Rating: 5 out of 5
Ordered items corresponding to the ordered items corresponding to expectations Known item already used
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G
Rating: 1 out of 5
Shipping via dgp is subpar.....delivery only through their own parcel shop, not to home address
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V
Rating: 5 out of 5
Very good
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R
Rating: 1 out of 5
The same problems as for others, shipping delays not respected. Purchase of several items available for shipping the same day, payment of express shipping fees to receive it the next day as indicated, except that the order is not even shipped the next day but 3 days later... Customer service responds generically when we ask what is happening, and a small note in the message to say that they have longer delays with the change of depot. If this is really the case, it would be good to indicate it ON THE SITE before the order... Everything is more expensive than on other sites as well. Prefer other solutions for your purchases.
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J
Rating: 5 out of 5
Very satisfied with my purchases at 1001hobies. Great order tracking service. Items are restocked, we are notified.
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D
Rating: 1 out of 5
PACKAGED VERY BADLY: there was nothing inside to prevent the bottles of thinner and everything else from banging around during transport, resulting in a "mirror" sheet from Hasegawa, which cost 30 euros, arriving all crumpled. I contacted the store days ago reporting the problem (with photos) and they haven't replied. TERRIBLE.
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R
Rating: 5 out of 5
Hallöchen, went a little slowly. But the result was good.
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S
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
everything perfect
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C
Rating: 4 out of 5
Delayed delivery, but communication OK
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G
Rating: 5 out of 5
Delivery of the package within the announced deadlines. Perfect packaging. Order compliant with the request.
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J
Rating: 1 out of 5
for a model available shipped the same day 12 days of waiting despite the messages sent always a different lame excuse site to avoid
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