1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.
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Response from 1001hobbies
Dear customer, Apparently you created a second account, which explains why you could not access to the information about the order made with your first account. We apologize for the inconvenience due to this misunderstanding. Best regards, 1001modelkits Customer Service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2017
Impossible to hold silver paint (N°11) on plastic. For the other colors, acrylic paint leaves traces on the brush and dries very quickly (perhaps you need to add an additive like white spirit or alcohol?). No problems with dispatch
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2017
very good preparation delivery on time without any problem thank you continue like this
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2017
Good to do business with. Received item fast. Very reasonable price and shipping cost. Overall good experience.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2017
The items delivered were as ordered. The delivery time was also as advertised. A good experience that I would certainly repeat.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2017
I was missing the paints (who knows why....) on my bike and I received them within the week.....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2017
rien a redire cervice assez rap ih de toujour nikekel
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2017
Satisfied but shipment a little long, too bad for the next order mercy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2017
Very efficient and a great series
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2017
Fast shipping. Well packaged. I recommend 1001 maquette
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2017
Many color choices and categories for make-up paint
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2017
Good follow-up and interesting promotions
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2017
Everything went well with the parcel, just a few unanswered e-mails.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2017
Very happy because well received despite bad weather and order well respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2017
Very well delivered in point relay quickly enough everything was fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2017
Good products sent well protected. Delivery time a bit long
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 01/02/2017
Last 12122016 day I placed an order that was charged to my account on 14122016 not receiving the product and not having information on the status of the order I made several calls in which I got an answering machine indicating to send an email which I did after three emails sent to which no one has responded the days 06012017 13012017 and 24012017 I find that to date 01022017 no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. It is clear that I will not buy from them again and that I will recommend that no one should buy from them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2017
package conforms to order even if delivery was delayed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/01/2017
parcel after a month with 4 missing products yet cashed! the credit does not even cover these 4 products that we paid and we need to recommend no news of my emails for 3 weeks incompetent and unacceptable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2017
The parcel arrived on time and was well packaged One small complaint: the shipping policy is not clear, in any case I did not fully understand it.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 30/01/2017
Goods received from France after approx. 1 week. Unfortunately, it was not clear anywhere that it came from abroad. In addition, there was also a wrong article that was even cheaper than the one I ordered. I received no reply to 3 emails, but the other items I ordered were OK.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2017
the shipment corresponds well to what I ordered (decals and photo etchings) in a correct time all in a well protected envelope . salu
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2017
Perfect! All OK.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2017
My son's boat broke down excellent handling of the matter quick and efficient resolution
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/01/2017
I haven't received my order # 95808, bought on 1/14/2017 Ordered through PayPals on 1/14/2017. 1001 stated that it was shipped on 1/20/2017. I haven't as yet received my order. When contacting them on the 617.849.9224 phone number, the message after ringing about 10 times, is not in English, so this number is useless to me. The price of the order was $15 plus change. When I ordered this through their website, the price changed in front of me to $23 plus change. Very sneaky. I will NOT use this company again! When issuing a grievance through PayPal, 1001 states it has been shipped.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2017
Good and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
Perfect, it's all in the title
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
Highly recommended!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
Respect of the order clear information on the different steps of the order follow-up
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2017
Photo did not correspond at all to the article received. I replied to the first emails confirming that the photo did not conform and that they did not have the article. The beginning of an arrangement seemed to be made, then radio silence. I will not recommend this site. Not even worth a
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
Wide selection. Easy ordering. Fast delivery. It was perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
exelent performance!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
Product available.at an attractive price.well packed.I recommend this great site! For my part it's the 4th time I've ordered and I've never been disappointed!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/01/2017
No delivery, no reply to the 2 emails sent, parcel number indicated unknown to the Post Office, no explanations, NOTHING. I will not repeat the experience and reserve the right to give my opinion on the appropriate forums.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2017
I haven't received my order # 95808, bought on 1/14/2017 Ordered through PayPals on 1/14/2017. 1001 stated that it was shipped on 1/20/2017. I haven't as yet received my order. When contacting them on the 617.849.9224 phone number, the message after ringing about 10 times, is not in English, so this number is useless to me. The price of the order was $15 plus change. When I ordered this through their website, the price changed in front of me to $23 plus change. Very sneaky. I will NOT use this company again! When issuing a grievance through PayPal, 1001 states it has been shipped.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
I was able to find a piece I've been looking for for 5 years!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
First order at 1001 maquettes prestation sérieus
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2017
Fast delivery, very satisfying and simple purchase with good follow-up.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2017
Package received on time with no problems. Site to consider for a future purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2017
A small problem with the shipment increased the delivery time, but 1001 maquettes was very attentive, understanding and responsive. In the end, delivery enabled me to give my gift on time. In short, completely satisfied.
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