Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Haven't Received my order yet. Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of 1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package
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Response from 1001hobbies
Dear customer, If you do not manage to get your package back, please contact us at [email protected] We will then contact DHL and try to solve the issue. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2016
apart from the delivery time, which was not really respected, everything arrived in good condition with no problems.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/06/2016
Have not received good ordered on time. Having to have DHL figure out why they did not have package for pick up. Needed this on time.
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Response from 1001hobbies
Dear customer, Apparently DHL sent the package back to us because some documents were missing. Would you like to cancel your order and get a refund? Best regards, The 1001modelkits team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 24/06/2016
Have not received good ordered on time. Having to have DHL figure out why they did not have package for pick up. Needed this on time.
Response from 1001hobbies
Dear customer, Apparently DHL sent the package back to us because some documents were missing. Would you like to cancel your order and get a refund? Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2016
satisfied
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Verified Buyer
Rating: 5 out of 5
following a purchase from 23/06/2016
decals It took a little while ,my order arrived today,and they [the decals] are what I needed to complete my model. Nice to know your available.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2016
decals It took a little while ,my order arrived today,and they [the decals] are what I needed to complete my model. Nice to know your available.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/06/2016
1/72 scale helicopter pilot figures Excellent product and fast overseas shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2016
1/72 scale helicopter pilot figures Excellent product and fast overseas shipping.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/06/2016
A cancellation request ignored and yet sent 6 times and before shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2016
quality and price I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2016
Very happy with the way the order was placed and the delivery. I will be recommending this site and the advice I have received.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2016
Fast and precise
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2016
A very good house with a huge selection.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2016
After 2 months still waiting for my refund 17 june - I've sended several emails, no response, no money back, still waiting for my €138. 12 july: received an e mail after my review on trustpilot, but still waiting for my money.
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Response from 1001hobbies
Dear customer, We apologize for the delay. The refund will be issued in a few days. I sent you an email for this matter. Best regards, The 1001modelkits team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 17/06/2016
After 2 months still waiting for my refund 17 june - I've sended several emails, no response, no money back, still waiting for my €138. 12 july: received an e mail after my review on trustpilot, but still waiting for my money.
Response from 1001hobbies
Dear customer, We apologize for the delay. The refund will be issued in a few days. I sent you an email for this matter. Best regards, The 1001modelkits team
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 17/06/2016
The product I purchased was in stock. It took them a long time to tell me that they didn't have it, and they took a long time to tell me that they were sending it to me. On June 8 I received an email saying that they were sending it to me and I am still waiting for it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2016
Very good store, wide selection and impeccable order tracking.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2016
deadline met reliable efficient
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/06/2016
1001 mdelkits Very good service and a good price for the item I bought I will use again Thank you 1001 Modelkits
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2016
1001 mdelkits Very good service and a good price for the item I bought I will use again Thank you 1001 Modelkits
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/06/2016
just what i was looking for thanks a lot thanks for or the part I was looking for
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/06/2016
Great Service! I would buy from 1001 Modelkits again in the future. What I ordered came well packaged. Thank you for the great service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2016
just what i was looking for thanks a lot thanks for or the part I was looking for
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2016
Great Service! I would buy from 1001 Modelkits again in the future. What I ordered came well packaged. Thank you for the great service!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2016
I am disappointed I ordered a light blue car as mentioned on my order and I received a pink car.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 13/06/2016
Fast and problem-free delivery pleasant communication via email professional help with questions and requests dedicated staff highly recommended dealer
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 13/06/2016
Now that I know that the goods come from France, I accept the delivery time of 1 week. That was even quite quick. The goods are very good. The communication with the retailer is excellent. I am very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2016
Good condition and arrived as pre
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2016
Foreign Languages on Customer Service, I don't speak Chinese. frustrating. I called to check on my order and got a Chinese message, tried to send online message and it was only in french. ordered 3 weeks ago and i still don't have my package, it took ten days before they even shipped it. no tracking etc etc etc. The worst.
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Response from 1001hobbies
Dear customer, We apologize if you received a message that was not in English. Our website is available in several languages and sometimes an automatic message can be sent in the wrong language. However none is ever sent in Chinese. You should receive your order very soon. Please do not hesitate to contact us again in 7 days if you still have not received it. Best regards, The 1001modelkits team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/06/2016
Foreign Languages on Customer Service, I don't speak Chinese. frustrating. I called to check on my order and got a Chinese message, tried to send online message and it was only in french. ordered 3 weeks ago and i still don't have my package, it took ten days before they even shipped it. no tracking etc etc etc. The worst.
Response from 1001hobbies
Dear customer, We apologize if you received a message that was not in English. Our website is available in several languages and sometimes an automatic message can be sent in the wrong language. However none is ever sent in Chinese. You should receive your order very soon. Please do not hesitate to contact us again in 7 days if you still have not received it. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2016
good product samplingbut processing speed needs to be improved
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 09/06/2016
I placed an order 13 days ago and still haven't received it. I paid a surcharge to receive it earlier by DHL and it doesn't seem to have done me any good. I have sent an email to find out something and have not yet received a reply. I am not at all happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2016
Impeccable service and follow-up - sometimes a shame for the delivery time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/06/2016
Order registered on 21-05 Payment validated on 25-05 Still not delivered (by post) on 08-06 No comm
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/06/2016
Delivers as promised. First time customer but would recommend them
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 07/06/2016
I will never order here again I ordered on 09.05.16 because the article was not available I have requested a refund today we have the 06.07.16 and my money has not been transferred back until today although my bank details are available. I think this is outrageous, first you are put off and then suddenly there is no response to emails sent. I can only advise everyone to pay via paypal otherwise you will only have trouble.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 07/06/2016
The delivery time stated in the article was exceeded by 3 weeks. The reason for this was delivery problems at the supplier, although an existing stock was stated. Overall, not a major problem, but customers should be able to rely on the delivery times stated for orders placed at short notice. Otherwise very satisfied with processing and customer contact.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 07/06/2016
I would suggest providing all the materials (perhaps in an optional kit) so that you do not have to order separately what is needed to make the model. This would be useful as in my case when the product is intended as a gift.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/06/2016
The product search, purchase and shipping was a smooth, efficient and very satisfactory process.
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