English 
A
Rating: 5 out of 5
quality and price I recommend
Translated reviews
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 688 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 4 out of 5
Very happy with the way the order was placed and the delivery. I will be recommending this site and the advice I have received.
Translated reviews
A
Rating: 5 out of 5
Fast and precise
Translated reviews
A
Rating: 5 out of 5
A very good house with a huge selection.
Translated reviews
A
Rating: 1 out of 5
After 2 months still waiting for my refund 17 june - I've sended several emails, no response, no money back, still waiting for my €138. 12 july: received an e mail after my review on trustpilot, but still waiting for my money.
Translated reviews
Response from 1001hobbies
Dear customer, We apologize for the delay. The refund will be issued in a few days. I sent you an email for this matter. Best regards, The 1001modelkits team
V
Rating: 1 out of 5
After 2 months still waiting for my refund 17 june - I've sended several emails, no response, no money back, still waiting for my €138. 12 july: received an e mail after my review on trustpilot, but still waiting for my money.
Response from 1001hobbies
Dear customer, We apologize for the delay. The refund will be issued in a few days. I sent you an email for this matter. Best regards, The 1001modelkits team
C
Rating: 2 out of 5
The product I purchased was in stock. It took them a long time to tell me that they didn't have it, and they took a long time to tell me that they were sending it to me. On June 8 I received an email saying that they were sending it to me and I am still waiting for it.
Translated reviews
A
Rating: 5 out of 5
Very good store, wide selection and impeccable order tracking.
Translated reviews
A
Rating: 5 out of 5
deadline met reliable efficient
Translated reviews
V
Rating: 5 out of 5
1001 mdelkits Very good service and a good price for the item I bought I will use again Thank you 1001 Modelkits
A
Rating: 5 out of 5
1001 mdelkits Very good service and a good price for the item I bought I will use again Thank you 1001 Modelkits
Translated reviews
V
Rating: 5 out of 5
just what i was looking for thanks a lot thanks for or the part I was looking for
V
Rating: 5 out of 5
Great Service! I would buy from 1001 Modelkits again in the future. What I ordered came well packaged. Thank you for the great service!
A
Rating: 5 out of 5
just what i was looking for thanks a lot thanks for or the part I was looking for
Translated reviews
A
Rating: 5 out of 5
Great Service! I would buy from 1001 Modelkits again in the future. What I ordered came well packaged. Thank you for the great service!
Translated reviews
A
Rating: 1 out of 5
I am disappointed I ordered a light blue car as mentioned on my order and I received a pink car.
Translated reviews
V
Rating: 5 out of 5
Fast and problem-free delivery pleasant communication via email professional help with questions and requests dedicated staff highly recommended dealer
Translated reviews
V
Rating: 5 out of 5
Now that I know that the goods come from France, I accept the delivery time of 1 week. That was even quite quick. The goods are very good. The communication with the retailer is excellent. I am very satisfied.
Translated reviews
A
Rating: 5 out of 5
Good condition and arrived as pre
Translated reviews
A
Rating: 1 out of 5
Foreign Languages on Customer Service, I don't speak Chinese. frustrating. I called to check on my order and got a Chinese message, tried to send online message and it was only in french. ordered 3 weeks ago and i still don't have my package, it took ten days before they even shipped it. no tracking etc etc etc. The worst.
Translated reviews
Response from 1001hobbies
Dear customer, We apologize if you received a message that was not in English. Our website is available in several languages and sometimes an automatic message can be sent in the wrong language. However none is ever sent in Chinese. You should receive your order very soon. Please do not hesitate to contact us again in 7 days if you still have not received it. Best regards, The 1001modelkits team
V
Rating: 1 out of 5
Foreign Languages on Customer Service, I don't speak Chinese. frustrating. I called to check on my order and got a Chinese message, tried to send online message and it was only in french. ordered 3 weeks ago and i still don't have my package, it took ten days before they even shipped it. no tracking etc etc etc. The worst.
Response from 1001hobbies
Dear customer, We apologize if you received a message that was not in English. Our website is available in several languages and sometimes an automatic message can be sent in the wrong language. However none is ever sent in Chinese. You should receive your order very soon. Please do not hesitate to contact us again in 7 days if you still have not received it. Best regards, The 1001modelkits team
A
Rating: 4 out of 5
good product samplingbut processing speed needs to be improved
Translated reviews
C
Rating: 2 out of 5
I placed an order 13 days ago and still haven't received it. I paid a surcharge to receive it earlier by DHL and it doesn't seem to have done me any good. I have sent an email to find out something and have not yet received a reply. I am not at all happy
Translated reviews
A
Rating: 4 out of 5
Impeccable service and follow-up - sometimes a shame for the delivery time
Translated reviews
A
Rating: 2 out of 5
Order registered on 21-05 Payment validated on 25-05 Still not delivered (by post) on 08-06 No comm
Translated reviews
V
Rating: 5 out of 5
Delivers as promised. First time customer but would recommend them
V
Rating: 1 out of 5
I will never order here again I ordered on 09.05.16 because the article was not available I have requested a refund today we have the 06.07.16 and my money has not been transferred back until today although my bank details are available. I think this is outrageous, first you are put off and then suddenly there is no response to emails sent. I can only advise everyone to pay via paypal otherwise you will only have trouble.
Translated reviews
V
Rating: 4 out of 5
The delivery time stated in the article was exceeded by 3 weeks. The reason for this was delivery problems at the supplier, although an existing stock was stated. Overall, not a major problem, but customers should be able to rely on the delivery times stated for orders placed at short notice. Otherwise very satisfied with processing and customer contact.
Translated reviews
A
Rating: 4 out of 5
I would suggest providing all the materials (perhaps in an optional kit) so that you do not have to order separately what is needed to make the model. This would be useful as in my case when the product is intended as a gift.
Translated reviews
C
Rating: 4 out of 5
The product search, purchase and shipping was a smooth, efficient and very satisfactory process.
Translated reviews
A
Rating: 5 out of 5
A very large selection of brands and very fast, reliable shipping. I totally recommend this
Translated reviews
A
Rating: 4 out of 5
Everything went well, my son was very happy... just to point out that the delivery time is more like ten days.
Translated reviews
A
Rating: 5 out of 5
Delivers as promised. First time customer but would recommend them
Translated reviews
V
Rating: 5 out of 5
1 Very good service, helpful and attentive. Very good store.
A
Rating: 4 out of 5
order received on time and compliant with no bad surprises
Translated reviews
A
Rating: 5 out of 5
1 Very good service, helpful and attentive. Very good store.
Translated reviews
A
Rating: 4 out of 5
disappointed by the quality of the model ordered poor value for money i will not order again
Translated reviews
V
Rating: 5 out of 5
Very reliable and quick service. I got quick responses to my questions. I received periodic reports about the order status. It was a quick dispatch and shipping process and I received the model very well packet in pristine conditions. I am very satisfied!!!!
A
Rating: 1 out of 5
Ordered two models and one set of decals shipping by DHL courier with surcharge of 12€ approx. Of the two models ordered only one arrives of the other only the decals the shipment instead of express courier is made by regular mail. Absent customer service they do not answer emails nor the phone they are absolutely not customer oriented.
Translated reviews
A
Rating: 5 out of 5
Very reliable and quick service. I got quick responses to my questions. I received periodic reports about the order status. It was a quick dispatch and shipping process and I received the model very well packet in pristine conditions. I am very satisfied!!!!
Translated reviews