Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
NO GOODS Very bad customer service Emailed several times about an order placed on the 15/08/2015 which has not yet arrived They have taken my money and don't seem to want to pay it back as I have requested more than once Like other companies that deal in model kits they just don't keep them and don't up date their web site so mislead you into orders
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Response from 1001hobbies
Dear customer, We do our best to keep our website updated, but some stock errors may sometimes occur. We apologize for the inconvenience. Your order was refunded yesterday (29th of September), 4 days after you asked for the cancellation. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/09/2015
1 week's delay in relation to the planned delivery dateunacceptable!!!!especially when you pay a 9 euro delivery charge
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2015
Perfect transaction.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/09/2015
Humbrol Paint order Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 26/09/2015
The order arrived on time and the availability of models is very high. Excellent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2015
Purchase giving me complete satisfaction
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2015
I'm surprised to find that in 2015 there are e-commerce sites that don't offer order tracking, that take 1.5 months to send their products into stock, and that turn a deaf ear when you send them an email asking for explanations. 1001maquettes: to be avoided at all costs!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2015
Excellent choice, good price, many references ... In short, a site to recommend to all model enthusiasts. A little extra would be to include the paint references for each model in the description, so that you can color-coordinate them and order both the model and the paint you want at the same time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/09/2015
Very poor quality - return to dispatch immediately
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2015
I'm surprised to find that in 2015 there are e-commerce sites that don't offer order tracking, that take 1.5 months to send their product in stock, and that turn a deaf ear when you send them an email asking for explanations. 1001maquettes to be avoided at all costs!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2015
Humbrol Paint order Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2015
I'm very happy to find what I'm looking for as a Tamiya fan. the delivery is fast, which isn't bad either! so: very interesting prices good choice possible delivery ra
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2015
All things come to those who wait Patience is not my strong point Joking aside I am delighted to have placed an order with you thank you cordially Patr
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 23/09/2015
Original article fast delivery. Thank you
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 23/09/2015
purchase made successfully
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2015
no problem for ordering and delivery
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/09/2015
Non Arrival of Goods Order acknowledged by 1001 kits on 19/08/2015. Chase e-mail to their customer services sent 16/09/2015 Still awaiting goods or a response to my e-mail
Response from 1001hobbies
Dear customer, Unfortunately the item you ordered appears to be out of stock. We will thus refund your order as soon as possible. We apologize for the inconvenience and hope you will reconsider your evaluation once the refund has been issued. Best regards, Customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/09/2015
Non Arrival of Goods Order acknowledged by 1001 kits on 19/08/2015. Chase e-mail to their customer services sent 16/09/2015 Still awaiting goods or a response to my e-mail
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Response from 1001hobbies
Dear customer, Unfortunately the item you ordered appears to be out of stock. We will thus refund your order as soon as possible. We apologize for the inconvenience and hope you will reconsider your evaluation once the refund has been issued. Best regards, Customer service
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 21/09/2015
On 2772015 I purchased and regularly paid goods never received.The most shameful thing is their silence limited to two emails ''We will contact our logistics'' INEFFICIENCY OR REAL SCAMMERS? Contacted constantlyileguided constantly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2015
good delivery service ok but more description of box contents would be welcome...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2015
delivery much too long
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2015
my order was carried out as quickly as possible, with reliability and a real concern for quality. But what sets 1001 maquettes apart is the step-by-step e-mail communication: order received, package ready, dispatch soon to be dispatched, etc. This is how you reassure and finally satisfy your customer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2015
nothing to say!! perfect delivery. bravo to 1001 maquette
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/09/2015
Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2015
All it took was a few clicks and everything became a dream. Bravo for your thoroughness. Thank you for your professionalism.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 19/09/2015
Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2015
Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2015
Great products!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/09/2015
Order placed on 809 Nothing in my mailbox on 1809 So for the rating we'll pass..... not. I'll go to a supply store and save myself the trouble. Sincerely
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2015
very disappointed. i ordered a car model in one color for a gift. i received this model in another color. i contacted customer service by email. for a ""reacti"" (as noted on the site) 24 hours passed and no answer to my request.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2015
The parcel arrived quickly. Brav
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Verified Buyer
Rating: 2 out of 5
following a purchase from 18/09/2015
Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 18/09/2015
Ordered on 01.09 and paid immediately. But no goods have arrived to date. You can also send the customer shipping number but this is not the case. calls are pushed away and if you write to them no reaction. Not recommendable.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 17/09/2015
5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!
Response from 1001hobbies
Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2015
5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!
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Response from 1001hobbies
Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2015
I recommend 1001 maquette for those who are like me enthusiasts I find that there is a choice at interesting prices and that deliveries are respectedÃ
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2015
very good i wuz very pleased will deal with them again
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/09/2015
very good i wuz very pleased will deal with them again
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 15/09/2015
Delivery was good. Assembly is already underway.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2015
parcel received quickly well protected.nothing to criticize m
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