Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
5 25,7k 63% 4 6 464 16% 3 2 785 7% 2 1 740 4% 1 4 027 10%

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2015
Purchase giving me complete satisfaction
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2015
I'm surprised to find that in 2015 there are e-commerce sites that don't offer order tracking, that take 1.5 months to send their products into stock, and that turn a deaf ear when you send them an email asking for explanations. 1001maquettes: to be avoided at all costs!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2015
I'm very happy to find what I'm looking for as a Tamiya fan. the delivery is fast, which isn't bad either! so: very interesting prices good choice possible delivery ra
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2015
All things come to those who wait Patience is not my strong point Joking aside I am delighted to have placed an order with you thank you cordially Patr
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 23/09/2015
Original article fast delivery. Thank you
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 23/09/2015
purchase made successfully
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2015
no problem for ordering and delivery
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/09/2015
Non Arrival of Goods Order acknowledged by 1001 kits on 19/08/2015. Chase e-mail to their customer services sent 16/09/2015 Still awaiting goods or a response to my e-mail
Response from 1001hobbies
Dear customer, Unfortunately the item you ordered appears to be out of stock. We will thus refund your order as soon as possible. We apologize for the inconvenience and hope you will reconsider your evaluation once the refund has been issued. Best regards, Customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/09/2015
Non Arrival of Goods Order acknowledged by 1001 kits on 19/08/2015. Chase e-mail to their customer services sent 16/09/2015 Still awaiting goods or a response to my e-mail
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Response from 1001hobbies
Dear customer, Unfortunately the item you ordered appears to be out of stock. We will thus refund your order as soon as possible. We apologize for the inconvenience and hope you will reconsider your evaluation once the refund has been issued. Best regards, Customer service
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 21/09/2015
On 2772015 I purchased and regularly paid goods never received.The most shameful thing is their silence limited to two emails ''We will contact our logistics'' INEFFICIENCY OR REAL SCAMMERS? Contacted constantlyileguided constantly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2015
good delivery service ok but more description of box contents would be welcome...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2015
delivery much too long
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2015
my order was carried out as quickly as possible, with reliability and a real concern for quality. But what sets 1001 maquettes apart is the step-by-step e-mail communication: order received, package ready, dispatch soon to be dispatched, etc. This is how you reassure and finally satisfy your customer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2015
nothing to say!! perfect delivery. bravo to 1001 maquette
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/09/2015
Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2015
All it took was a few clicks and everything became a dream. Bravo for your thoroughness. Thank you for your professionalism.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 19/09/2015
Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2015
Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2015
Great products!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/09/2015
Order placed on 809 Nothing in my mailbox on 1809 So for the rating we'll pass..... not. I'll go to a supply store and save myself the trouble. Sincerely
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2015
very disappointed. i ordered a car model in one color for a gift. i received this model in another color. i contacted customer service by email. for a ""reacti"" (as noted on the site) 24 hours passed and no answer to my request.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2015
The parcel arrived quickly. Brav
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Verified Buyer
Rating: 2 out of 5
following a purchase from 18/09/2015
Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 18/09/2015
Ordered on 01.09 and paid immediately. But no goods have arrived to date. You can also send the customer shipping number but this is not the case. calls are pushed away and if you write to them no reaction. Not recommendable.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 17/09/2015
5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!
Response from 1001hobbies
Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2015
5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!
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Response from 1001hobbies
Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2015
I recommend 1001 maquette for those who are like me enthusiasts I find that there is a choice at interesting prices and that deliveries are respectedÃ
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2015
very good i wuz very pleased will deal with them again
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/09/2015
very good i wuz very pleased will deal with them again
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 15/09/2015
Delivery was good. Assembly is already underway.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2015
parcel received quickly well protected.nothing to criticize m
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2015
Order received on time I am satisfied with the seriousness of 1001 maquet
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 11/09/2015
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2015
fast, high-quality service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2015
Very well packed and complete. The delivery time is a little lo
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/09/2015
No customer service, no response by e-mail or telephone, no parcel tracking, not to mention the unacceptably slow delivery times.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2015
Quick and easy - nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2015
I had been offered a €100 gift voucher to use at 1001 Maquettes. I placed an order but couldn't figure out how to use it. Fortunately, there was online chat. That's how I was able to find the solution, thanks to a friendly and efficient contact. Everything else (delivery times and products ordered) was perfect. I'll be back
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2015
Fast order processing. Product conforms.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2015
As usual, this site is faithful to these commitments.
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