Customer reviews of 1001hobbies

No, I had to wait longer than planned, and on top of that, the processing of my product was not good.

Worst experience of my life! Many emails sent cancelling order no response for weeks. Ignoring my request to cancel and sending out anyway! I refused delivery.....no refund as yet....and expect I won't get one!

I had problems with the shipping, some products did not arrive. I wrote to customer service but never received a response. Terrible experience, I will never buy from them again!

Simple, Big semi-pro thieves or individuals who respond, efficiency and customer satisfaction are not their problem. My community and I will not order anything from them anymore. Avoid at 2000%. They are just waiting for your poor euros.

I received a product that was not the desired one, I have discounted it and I still have not received the refund.

I ordered 2 of the same Figure and I only recieved 1 of my 2 Orders/Figures.

Too long wait for a product that was not in stock

Order has still not arrived

The paint I ordered was missing. I think it was surely an oversight given the very small size of the item. Too bad

Request for assistance about a month ago and I have not yet received a response.

Good customer service and fast delivery

-I have been using 1001h for quite some time, the only complaint I could make is the irregularity of the respect of the deadlines compared to those indicated on the site at the time of ordering, in this specific case deadlines of one to two weeks seem reasonable to me but it would be desirable to extend these deadlines knowing that they cannot be met

The package has not arrived

The order took 2 months to arrive. I am not satisfied at all

The ordered product was not available, but they allowed me to change the order without any problems. Good assistance.

Delivery time was a bit long but everything was received well!

Lack of communication regarding order tracking, very long waiting time and not very accommodating when pre-orders are not available as expected.

I arrive more than a month late

In certain areas it could be better, like paying more attention to what I really ordered

Ease of ordering and timely delivery. Well-protected packaging

I am absolutely dissatisfied. I have already filed a complaint on your site - which went unanswered, so I will reiterate the points: 1) I ordered two boxes: an Airfix Mustang P51D 1:24 and a 'Male' MKI tank - I only received the Mustang 2) The box of the Mustang is in poor condition - crushed - but it is impossible here to send you the photos attached to my complaint again. (I can resend them to you!) My rating is actually ZERO stars, given not only your lamentable service but also your complete lack of responsiveness - receiving a request for feedback even before any reaction to my complaint made just an hour after receiving the package is ridiculous. I am eagerly awaiting a response from you.

The item I ordered was a Christmas gift. It arrived last week, while the website stated that the item was available. Only after ordering and payment was it reported that the item would be delivered later. Thus, I had no Christmas gift...

Good packaging and correct shipping within the expected time

Order placed on January 23 with a promised delivery on January 30, finally delivery scheduled for February 5, unacceptable. I don't know if I will place my second order, I'm still thinking because I'm really disappointed.

While assembling the airplane models, I noticed that one of the two bags of the Supermarine Spitfire containing the pilot's glass-like opening (bag ATML-119 part C-35) is missing.

Order placed for Christmas, the package was supposed to be delivered on time. Shipped only at the end of January while we had requested a refund. Unreliable site, I do not recommend it.

I ordered products that were out of stock, but I was informed about the progress of my order, and I appreciated that. The reception was in line with what I wanted.

Too long delay and damaged item

All good.

My order arrived about 40 days late at least that's what they tell me in an email I don't know where they left it in a block of 40 neighbors and I still don't see any package. I have requested a refund through PayPal because you don't respond. I will not place any more orders with you and even less recommend you.

The pre-order delivery took literally a year. They can't use the "it's a preorder" excuse since other shops in NL had them available after a few months. I got so tired of waiting that I bought the items from different shops around the 8-9 month mark. They don't do full refunds, only a percentage—my fault for not reading through their entire rule list. I'm sure if I had the task to read, I would've read the reviews first. One of the items got sold out at some point, which I was so surprised by, considering I bought it, what, 8-10 months ago? Leave it in the corner to collect dust while we wait for the other item, no? Anyways, never again for me, but I'm sure some people were lucky enough to have accidentally good experiences here.

0 technical support and they sell you things they don't have so it arrives very late

I received the broken figurines and the site does not respond to me.

Hello, at this time I still have not received my order and I am disappointed despite the number of emails you have sent me to justify your delay, I will not recommend your site.

a first order that never arrived because the product no longer existed!! but I had to claim it to be informed. on the other hand, very responsive to "collect" the payment! otherwise, when I placed a replacement order everything arrived very quickly. but as I already mentioned, it was a Christmas gift (2025) and not 2026. moreover, I would have appreciated a commercial gesture for all these inconveniences.

Always a fast and correct delivery

I sent two emails requesting a change to the order and I haven't received any response, not even a negative one.

Unclear description. Very disappointed with the received product Do not buy!!!

No problem with my order

Good morning. I have already sent two emails, one on January 23 at 5:15 PM and another on January 28 at 8:24 PM ([email protected] and [email protected]), to inform you that I only received 3 of the 4 kits I ordered. The missing kit is the "I Love Kit Ilov63502", a fully flexible M19 transporter. I do not understand how a company like yours could make the mistake of not checking the contents of the package. The box sent is too small to contain the four kits I ordered, as shown in the attached photos. And the box includes a document from your side identifying the 4 kits. This is absurd. I am an important customer of large European companies such as MN Modelar, MBK, and Opusmodels; Maquette Char Promo, Mig Jummenez, Ak, Model Plastic World, Plastmodel, Éxito, Super Hobby, among others, and I have never had such an experience as yours. I would like to know if you will send me the missing kit or if I will receive a refund.