Customer reviews of 1001hobbies

If there were zero stars I would DO that! I placed my order in December and it has not arrived to this day!!! I'm pissed off! Total scam I had booked express shipping because it was 12/17/2021 and I wanted it to be there for my husband on Christmas! I'll never order here again. And every time you try to contact them. Will only be sorry etc . No update no replacement nothing! Totally disappointed! Never again

No response to my emails. Only response in French language. Why no Dutch language on my e-mail? I do not know if I received the right flight simulator, I have contact here with Ikaris. Waiting for message from Aerofly, if not good, then back to 1001 hobbies.nl.

I'm very unhappy with the way I've been treated by 1001 Hobbies. When I was at their site I had intended to order some decals, but when I got to the point where I learned the shipping cost, I felt that it was way too much. So I didn't complete the order. I DID NOT COMPLETE THE ORDER. 1001 Hobbies were aware that I didn't complete the order because they emailed me to ask why. I told them. Then they charged me US$71. and shipped it anyway. When I complained to Pay Pal and to 1001 Hobbies, 1001 Hobbies said they'll refund my money WHEN THEY GET THE STUFF BACK. So I now have to pay to ship it back, when I didn't want it in the first place. It hasn't arrived yet, but will be mailed back as soon as it's received. will never order from them again, ever.

Avoid this site!

Delivery was worthless

a broken part, a broken wheel, no problem, I'll glue it.

Ras ok

Accepting orders that you don't have in stock creates problems. This has happened to me twice now.

Good service. The products were sent wrapped simply in bubble wrap, so the products are fully visible. I think it could be improved by putting them in a box, ben that no breakage was made on the products.

The stock of the store is not real and once you have paid they tell you that they will not be able to send it in the estimated time. Thank goodness for the paypal payment that gave me certain guarantees.

I received my order quickly, and I am very satisfied. For the future I hope that nothing changes.

One model was broken, and I had to pay import duty !!!

Very good, very rich store

Satisfied for my 1 st order.delivery time respected.the model is beautiful.no blister around the box.is this normal? If not, I will use 1001 hobbies.fr again. Thank you

The ordering process was easy. Was kept informed as to when the book was shipping/shipped. Down side was the tracking info did not give a eta for delivery. Was notified that but was delivered when in fact it was the next day it

I never received the product and after repeated E-mails also did not get the money back. Am very dissatisfied. Don't know if I will ever get my money back.

Apart from a small delay in dispatching the goods, the order was successfully completed. Excellent after-sales service.

Third attempt! Shortly after ordering, I canceled the order by e-mail. Three weeks later, the parcel arrived anyway. I sent it back at my own expense. So far I have not received any money.

Numerous references, fast and efficient order processing.

Bof bof... out of 4 items ordered, finally some are out of stock, I replace them then finally I receive only half in my parcel, it's sent back again 1x. In short, I won't be coming back to this website.

dishonest and unreliable company. website co.uk. Unfortunately, this is misinformation because the shipment is from France, the seller does not provide the actual cost of the purchase, I had to pay over £ 45 customs duty. they do not respond to sent emails.

I express my disappointment concerning order UD8IBUARU.
That order consisted of two kits: - SMER kit - Fiat CR.32 - Flying Machine kit - Paggio P108 Now, while the SMER kit arrived exact, the Flying Machines kit arrived incorrect tispect to what was published in your online catalog.
In fact instead of the kit, a transparent envelope arrived with a card inside with a picture of in airplane, moreover not even related to the Piaggio p108.
Big disappointment!
The fact that the envelope had a label with a bar code and P108 written on it, I think it was an oversight during storage, at least this I want to believe!!!
I voiced this complaint of mine already by email because I could not find a way to do it on your site.
But no acknowledgement or response.
I would appreciate being able to return the wrong merchandise, and maybe purchase something different.
Ps: I realized, unfortunately after the purchase and after the email complaint, that already another user had been risetvato the same treatment.

Very good. Mistake made up for in a big way. A+++

I AM STILL WAITING FOR MY ORDER PLACED ON 09/02......

well-designed site,lots of choice,fairly fast delivery.everything you need to be happy when you like making models.

way too long delivery time

Product ordered in stock then finally reassorted, then reassortment date postponed... No comm and as luck would have it the order was sent without infoquant to the undelivered product on the same day as the cancellation request.

Ad claimed the model was 1/400 scale instead I received a 1/700 scale

I would have given you 5 stars without hesitation, but you gave me a fright when you sent me a message saying that you couldn't prepare my order until I had paid, even though my account had been debited. Otherwise, you're top-notch, so next time you'll send me 6 stars.

Too small and not at all practical to assemble

satisfied

So I ordered a hg kshatriya and received the wrong item a entry grade gundam (for like a quarter of the price) and sent an email to them but all I got back was send us it back this is unacceptable I request that u send out the correct item or if you can do that a full refund this is terrible 1 of worst sites ever I feel like you have treated me like a mug plus when I tried to call you r always close if u can get back to me asap so we can resolve this problem

Lousy experience. Despite repeated requests to stop sending me Spam from your company, they continue to do so.

I am very satisfied with the quality of the product and the delivery time. I only regret that the curtain ropes are not included in this package.

Clarity and security of payment to be improved

Wrong product delivered after 4 weeks delivery time

What a lack of professionalism! After returning a product, the site clearly shows that the refund request has been taken into account, but it's now been over a month that, despite several reminders, I haven't seen a thing... My future purchases on this site are compromised, too bad!

When you place the order, they give you an idea of how long it will take depending on the chosen option. Then it turns out that this is not the case, not even by approximation. Tell the truth, period.

Never again

It took me a month to receive my order.