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A
Rating: 4 out of 5
At first I had a computer problem, but when it was resolved, I was pleased with both the speed and the quality. Thank you very much!
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 2 out of 5
All very well.... but Correos is bad and it takes a long time... 10 days... Another faster delivery company of 24... 48h would be great... greetings
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A
Rating: 2 out of 5
Large selection of many different items, which can be a little confusing. Prices are fair, even if sometimes a little more expensive than elsewhere, but the choice makes up for it. Delivery costs are quite high, especially when the item is not available immediately, when you have paid for 48-hour delivery and then find out by chance on the order summary e-mail that the item is not available for 2 weeks 🤔 and above all no information from the site about a possible delay. Otherwise we re-ordered outside the holiday periods and the delivery and deadline was respected.
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A
Rating: 4 out of 5
Simple and intuitive navigation on the site Small bug on the payment entry, but quickly rectified, without consequence (errors are always possible the important thing is to catch them and that's what was done) Delivery on time and well packaged package
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B
Rating: 1 out of 5
Received my order, correct container, but incorrect contents (Bristol Britannia model in the box of a Constellation C121). No response to my contact requests, not even an acknowledgement of receipt.
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L
Rating: 1 out of 5
They totally ignored my message to them on their contact page, will not use them again,
A
Rating: 1 out of 5
Very long delivery for a fast delivery more than 2 weeks to be delivered
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A
Rating: 1 out of 5
Your deliveries take too long. I wanted to order from a French merchant because I am French and I am very disappointed. I ordered from foreign merchants that I will not name and I received my packages within a week.
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A
Rating: 4 out of 5
Shipping time was a little long, but the product met expectations.
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G
Rating: 1 out of 5
I never received my order. Do not buy from this site!!! After stating "order not received" several times and sending an email I still have no response after a few weeks. The customer service is jerk. Getting nothing but still getting emails in with "your order has been received. What did you think of your product? Certainly not recommended
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A
Rating: 4 out of 5
Easy-to-use site, easy product search, would like more details on perceived quality of items. Multiple delivery options, efficient service.
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C
Rating: 4 out of 5
Too many delays,
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A
Rating: 2 out of 5
For my first order it's almost a fiasco.5 products ordered because in stock on the site and only 3 delivered and that 15 days after the order. Far from the 5 to 7 days indicated. It was almost impossible to contact me by phone in the morning or in the afternoon to find out what had happened to my order. On the 12th day I had a contact person who told me that the 2 missing books had arrived and that my order would be dispatched the same day. Now I have a credit on my account and I don't know if I'll have to pay postage again if I use this credit to buy other books. E-mail exchanges don't lead to much and I must admit I'm pretty disappointed at the moment. BR
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A
Rating: 2 out of 5
Sorry but I consider the waiting time too long and the package arrived half open with 2 boxes of 3 totally folded
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A
Rating: 4 out of 5
For this order I had some problems because the model which I ordered was not in stock however the ors of the order nothing was indicated in this direction I received my order one month after having joined a person to the telephone which answered me very well on the other hand navigation on the site is not simple when I type a word in the space envisaged the first 3 characters return but not the whole word I thank particularly the person whom I had on the telephone which was really reassuring professional.
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A
Rating: 4 out of 5
Very good product and always on time, to be recommended for modellers.
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Clear site overall!
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G
Rating: 1 out of 5
I never received anything there is no response to the mail. Very bad
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A
Rating: 1 out of 5
Item ordered supposedly in stock but was never and still isn't! I asked for a refund but it's the same thing, you can't be in a hurry! Extremely disappointed! I regret having placed my order on this site!
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C
Rating: 1 out of 5
I have not received it since January 19, 3022
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V
Rating: 1 out of 5
I would never wish for such a business practice. The ordered goods were shown as being in stock. After a short time I received a shipping notification. But the order did not arrive even after a month. When I made an inquiry, I received a message for a credit note because one item was not available. I then canceled the order, as both items are required for this model! I then received another message saying that my order was in progress. Once again, I canceled this order. What comes again? A shipping notice! Do they really want to start a legal dispute? Other companies from Europe delivered within 2 to 4 days.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
G
Rating: 2 out of 5
Delivery is not as stated on the site.
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A
Rating: 1 out of 5
I have written to you numerous times to dehydrate the order, but you have not read and responded to my emails. The phone number does not work and neither does the text messages.
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A
Rating: 1 out of 5
I ordered on December 22, 2021 and to date I have received nothing. Today is February 2, 2022. If you can't deliver, I'd like my money back as soon as possible.
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A
Rating: 4 out of 5
Hello. I'm happy with my purchases on your site, except for one of the mats I ordered in A5, which is larger than the usual A4 model. But I only received the A4 model? Otherwise I'm very happy with your well-designed site. Everything is clear. Thank you for being able to give our opinion. It's nice to be heard, because sometimes that's what's missing. Other people will be able to read this. Sincerely yours. Have a nice day and evening. Pierrelebelgeapau.
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A
Rating: 4 out of 5
on-time delivery
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A
Rating: 1 out of 5
I will not buy again, merchandise arrives from france with biblical time 13 gg for goods in stock.another order missing a color to be found who knows when and if it will arrive.they refuse to take charge of the right of withdrawal moreover for just cause, they do not respond to emails they lie about the goods in stock, with me they lost a lot of money they are bad.
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A
Rating: 1 out of 5
Item unavailable after 2 months and future availability unknown. As a result, I was offered a voucher and not a refund. Totally unacceptable.
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A
Rating: 1 out of 5
Order placed on 5/01/2022, still not shipped even though all products were available in stock with immediate shipment.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
A
Rating: 4 out of 5
The site is very comprehensive and well stocked. Delivery was tracked well, although unfortunately the courier is not one of the best at communication. Overall, I was really satisfied
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A
Rating: 4 out of 5
impeccable! if possible, indicate the paints required with their numbers, so that you can place a global order without waiting for receipt of the mock-up and avoid having to go through your very comprehensive catalog, color by color, to find the recommended paint. see you soon
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G
Rating: 4 out of 5
Arrived well no problem
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A
Rating: 1 out of 5
Order not received in full, still waiting for balance to be paid
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A
Rating: 2 out of 5
Far too long a delay for the supply of mock-ups, with no warning or explanation. Unacceptable.
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V
Rating: 1 out of 5
I ordered on 3.9 and nothing has arrived so far and my email has not been answered for 1 month 1001hobbies has cheated me of 65 euros 1001hobbies is a French site and not a German one I can no longer get my money because I have transferred it I have been very stupid, you are just not and definitely do not order anything here
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V
Rating: 4 out of 5
good service no problems. thank you ..
A
Rating: 4 out of 5
Good, no problems to report.
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V
Rating: 1 out of 5
I did not get my order nor did I get a refund
A
Rating: 2 out of 5
very disappointed with the order where the products (color) did not meet my expectations. the color contained in the jars was either very thick, bordering on usable, or completely hardened, and therefore unusable.
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