Customer reviews of 1001hobbies

I have already canceled the above order three times, but have received no response or reply to date. Only the message that the payment has not arrived. Now once again I cancel my order! Thank you!

Very bad shipping time

As efficient as ever... thank you

Delivery and arrival of product all good!

Order still not received!!! No explanation and no idea when I might finally receive my items.

The experience in this wed , It has been pretty bad three references are ordered , marked with stock available and after two weeks waiting for the shipment .
I ask and they tell me that two items do not have them . and if I do not ask no one says anything . TWO months to finalize a transaction.
TWO months to finalize a transaction. In customer service the first week they answered regularly.
But when they told me that the refund was going to take FOURTEEN days (not even in the worst times of Aliexpress) I decide that I prefer to wait for the items, they leave me hanging and do not answer again.
I placed the order here because with the three items and counting the shipping costs .
The price was very good. In the end the reference that arrived, cost the same as in other weds and I would have had it in four days.
The model stores if anything is characterized by its seriousness, advice and good customer service.
I had never had a single problem on the contrary.
You have good prices taking advantage of offers and others. And it is a page that regularly appears in search engines. As recommended The two references that I am missing you still have them. How can we trust again in 1001 hobbies. I have read the comments on your site and you have a lot of the same cases.

The order was not placed on the 17th but on the 7th, and was not processed until the 17th.

Non-functional products

today 20. 1. 22 more than one month after order . still not done !!! no concrete answers to direct mails about the situation !!! instead constant advertising mails !!!! extremely annoying !!!!! eder kh

Nothing received and no explanation. AVOID is my advice

Delivery on time and received parcel in very good condition

Ordered product well before the holidays. Product was supposed to be delivered within a few days. Sent an email after a few days, then found the product was not available and could take weeks. Just before the holidays this was a big problem. Fortunately I could succeed at another webshop, but I will not order here again.

overall very professional and a lot of choice but it would be nice if we could reach you by phone more quickly and especially do not put labels on the references of pots of paint it becomes illegible and we are forced to add another label on top to recognize the reference of the pot moreover a reduced delivery price for small order quantities (1 or 2 pots of paint or a very low minimum order) would be appreciated

Order placed on 19/12/2021 delivery expected on 27/12/2021 max. On the order tracking, it is still not prepared (17/01/2022), I canceled and normally I should be refunded. Site to avoid, or else order 1 year in advance to be delivered for next Christmas. I ordered on another site on 17/01/2022 and delivery was made on 19/01/2022.

Over a month to wait for a delivery and no news...

The product takes as long as if it came from Australia by ship.

Obviously, there's a big discrepancy between stocks and the website: Order placed at the end of November, not dispatched until mid-December, fortunately my request for a refund was processed quickly.

product not delivered and still not refunded!

Said it was in stock but wasnt. Didnt tell me till too late to order elsewhere for christmas. Rubbish service. Did get a refund though

continue. That's good.

When I report to ask something and I don't get an answer, that's bad for me

Nothing received!

Nothing received.

It took a while for my order to be processed, but overall I received my parcel in a satisfactory time. Very satisfied with the service.

Not at all satisfied. Christmas gift not received so order cancelled in early January and still not refunded!

Order not delivered after more than one month of waiting. No communication. Refund requested from PayPal.

Delivery time too long, not as advertised, impossible to plan a date.

Ordered on December 1 for a Christmas present and delivered yesterday, January 19! All said and done, I won't be going through this site again.

Rather long preparation time and difficult to find the tracking number on the website. The information sent by e-mail is incomplete. Otherwise order delivered on time and well packaged.

I still haven't received the order?

Lame. Put products online that they don't have in stock. Avoid at all costs.

Order placed on 10.01 only on available items. One week later no news. After a phone call, the saleswoman told me that there had been some computer problems ... On the other hand, I didn't notice any problems debiting my bank account the day after I placed the order! And to this day I still haven't received anything. A real ad for Amazon this site ...

Bad, many problems but no dishonesty.

Ordered on 09.12.21 for Christmas (delivery time promised 3-4 working days) until now 20.01.22 still nothing..... came email that the delivery is delayed because of an article (same scenario as with the other customers)..... Of course canceled after a few emails after New Year's Eve.... Now I'm still waiting for my money... 14 days refund already expired, still nothing.... Simply outrageous

Satisfied

my September order still hasn't arrived, meanwhile it's still a week before February....

bad packaging, the passepartouts were free to bang in the package and were slightly damaged on the sides

I have not received any goods. My money has still not been refunded. After almost 2 months. Never again.

I placed an order some time ago I think more than a week ago now and still haven't received anything. Delivery time is really taking way too long.

Goods never arrived No reply to emails