Customer reviews of 1001hobbies

I am still waiting for my stuff after 3 weeks. They barely respond to inquiries. Delivery time was 3-5 working days. Now the order has disappeared and they blame PostNL. They will call back today. I am curious. But this is not progressing.

I made a purchase in November. After 15 days I didn't know anything about it, so I looked at Correos. The package had not been sent, although they told me it had. They are liars and scammers. After commenting on social networks, some people contacted me to file a group complaint, they all got scammed. Do not buy here, or you will regret it....

I still haven't received anything or even a notice

Pieces not included

THE PARCEL HAS STILL NOT BEEN DELIVERED!!!! I HAVE BEEN WAITING FOR OVER A MONTH!!! I CAN'T TRACK THE SHIPMENT EITHER BECAUSE IT WRONGLY SAYS THAT IT HAS ALREADY BEEN DELIVERED!!! I'LL BE IN TOUCH SOON AND EITHER WANT MY DELIVERY AT LAST OR MY MONEY BACK!!!

I'm only giving this rating because you asked me to by email. I honestly can't understand why, you should rethink your automated processes. I find your methods questionable. You can only order things if you become a member. You list items as in stock that you don't have and only offer a voucher as a replacement. I insisted on a full refund by email and of course I got it because I have every right to get my money back and you know that. Unfortunately, I failed to officially cancel my membership. You are free to officially remove me from your mailing list, you have my permission.

Delivery took way too long.

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Ordered x2 Graf Zeppelin and X5 Kilo models, received a box with a dispatch note saying all above enclosed, but actually only x1 Graf Zeppelin and x3 Kilo enclosed. Repeatedly contacted and made this known to 1001hobbies, but days later and still no answer from them to acknowledge let alone deal with problem.

I placed an order you took my money then told me the the product was not available and had no refun I feel that I have been cheated and I will never buy from you or recommend you to anyone and I will make my fellings know on social media. What a bad company

A faster response time would be desirable

The delivery was very good

The only issue I have with this company is the web site’s search engine is difficult to use and refine to what I’m looking for.
Example: when I want to see all details and accessories for a 1/32 scale P47, that is all I want to see, not all 1/32 scale details and accessories.

I received the wrong item and returned it as requested but have had no replacement, refund or any response since.

Everything was well organized, only drawback is that all communication was in French, a drawback for me

Placed an order for Xmas, with a published delivery time of 2 weeks. Should have been plenty of time. When there was no sign of it, I had to contact them to chase delivery. To be told there’s no way it would be delivered for Xmas! Therefore I had to cancel!
COMMUNICATION IS PARAMOUNT.

The website was easy enough to use but my package arrived extremely late and the box looked like it had been run over by a truck. Won’t use this website again

order service good model purchased very bad not user friendly to build directions very bad had to trash the J 3 Cub model

I am not going to give them any star for the bad management since November 27 I am waiting for my order and nothing, now let's wait how long it takes to return the money, the truth is a shame because we had planned to order several times this year.

The order did not arrive. They wouldn't pick up the phone. I managed to get in touch and cancel the order. I am still waiting for the money back and the deadline has passed.

No

ORDER DELAY

Good service on this occasion..

Was notified my address was not good for mailing with a PO Box! Changed my address but kept getting notices about the bad address even though I changed it!!! No good contact number to advise of the change, since y'all didn't check my address change before sending 3 or more notices!!!

Fast and efficient

Delivery too late because after the holidays, contrary to the initial indications on the site. Once delivered, incorrect barcode, so impossible for the shopkeeper to find the parcel. He had to check his stock parcel by parcel, an unimaginable waiting time for me and a major inconvenience for the shopkeeper. Very disappointed with this delivery and therefore with your site. I will no longer recommend it.

Very long waiting time for the product! However, it's still very good quality and I might order from them again in the future.

I never recieved my order

Following an order placed on 28/12/2021, the package was delivered without the model. I sent several messages to inform them of the problem, which remains unanswered to this day. In addition, it is impossible to contact them by telephone, as the line is always busy.

Well satisfied

Obviously the right hand doesn't know what the left hand is doing. ordered and paid for goods, weeks later a request for payment. I would have spoken to the store personally if the telephone numbers had been the right ones. I paid everything with PayPal...lucky me, never again!!!

Very good on all levels.

I've been waiting for over a month. Non-existent customer service: no response to my reminders. No information. Nothing received. However, I was debited the day I placed my order...

See my previous review regarding this company. Since I sent it I have at last received a refund. It's taken the best part of a month plus follow up calls. They receive a 2 star rating because at least I did get my money back.

I have nothing but grievances against 1001 hobbies. From the start, they've taken me for a ride on my order. .site o

Tres bon service mais cependant ,etant francophone j aimerais avoir une correspondance en francais

I placed the order a month and a half ago and still have not received it.

The product arrived was not what I ordered,among other things it was damaged I will do negative publicity.

I ordered a Boeing 747 kit on 23rd November 2021. Approaching the delivery date I looked at the Tracking record and found that it had not been sent although I had received an email from them saying it had been dispatched. They had also taken payment.
I rang them and they said there had been an error and it had not been dispatched but would create a new order. this they did but the delivery date was too close to Christmas so I cancelled the order before they had a chance it dispatch it. I am still waiting for my refund. I have phoned them several times and they say they will deal with it but nothing happens. Now I try to ring them and there is a message saying they have too many calls and cut me off.
This is quite the worst experience I have had dealing with a company on the internet. In my experince I find them totally incompetent and would not ever deal with them again once I get my money back.

Communication, shipping time and packaging were fine. Content not so much.