Customer reviews of 1001hobbies

poor communication,order from early Dec.2021, still don't know when delivery will be made, mid Jan.2022 is listed....Other no follow up.

When I made the purchase it indicated that it would be delivered on January 3rd. As of today it has not arrived yet.

Not delivered yet

Item not yet delivered and seller does not respond to emails.

Have neither received the goods nor my money back (paid 2 months ago)!!!

They are supposed to have the item in stock, but they do not send it or communicate anything to the buyer. To collect the item they do it on the spot.
I do not recommend this store to absolutely no one. A disgrace

It was a gift. The order was placed on the 26th and on their website they announced shipping in 3-5 days and it arrived today, preventing it from fulfilling its function. If they can't meet the shipping deadlines they should have informed you in advance. it is not acceptable.

Did pay and received NOTHING. No response to emails!

It has taken co if they came from Aystralia by boat.

I haven't received my order for ages. I am therefore very disappointed with the current state of affairs.

I then requested a refund of my payment. At least that worked. Unfortunately I don't have the kit now, but I won't be ordering from1001hobbis again.

Very poor quality compared with goods provided by other sites.

I have still not received the delivery and have not received any information about the delivery.

poor

I have been waiting for my order for over a Monday and have not yet received any feedback

Pure chaos, zero customer service

Though expensive but it is a very good website

Delivery times on the site do not match actual delivery times. In fact, I still do not have my delivery!

Order NOT yet received !!!

I didn't get anything in

Wasn't informed from the start about import fees and still being charged VAT also so that was a downer. But the refund process was quick and the one and only time I had to speak to the team it was dealt with quickly professionally and the lady was lovely. Just the whole journey as a whole was disappointing

Still not received my order valued over £160 since last July 2021 and had no info

I made 2 separate orders, the first turned up. In my account it says the second order was added to the first, but I haven't received it and they have still charged me a large postage cost for each very small item. I have emailed them and had no response.

I have been charged twice for my purchase and not received a refund. Neither have I yet received my goods. Poor customer servic0

Been waiting for a refund for nearly 3 weeks and still no sign

The negative assessment is for having put on sale products that instead it was impossible to find and having ordered in early December in order to receive x Christmas this misunderstanding has created me a bit 'of problems ... Excellent instead the management of the problem a customercare always present with email updates and the resolution in the total refund took place in the time needed for foreign bank ...so to avoid the larks as sales and give real availability of products only then you acquire loyalty from customers!

The model car was different from what was ordered ,plus the wheels were broken

Nothing is perfect, you have a great choice, but not always competitive on prices. Sincerely

very good

Great service and excellent products...when available. Bravo to the whole team!

Fast and wide selection Borderline paint that's almost dry

serious site that also gives good advice

A bit slow. Also, due to our absence, they left the package at a neighbor's house without notifying us, so we didn't know what had happened to the package until the neighbor told us he had it. For the rest, everything was fine.

I understand the timing of my order, but when you assure that it will arrive on time, you have to do it. Besides, there is no instructions on how to return the product.

Bad experience with this company and customer service.

Delivery as ordered

satisfied

Overall ordering experience was great. Delivery was fast considering the current circumstances. Everything came within a rather secure and good condition box.
However, my only issue would be related to the Scania R730 Streamline model that I ordered. For a newer person they may not receive what they thought they'd get as the products images does not match what you are actually purchasing. Before I ordered, I checked the models number and it referenced many of the same pictures, but of a different configuration. I would like to see accurate images for each product.
That would be my only negative. Everything else about the order to delivery was brilliant. Thank you.

Fast delivery

Could not follow the trajectory.