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A
Rating: 4 out of 5
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
At this high price I was expecting a thick plastic cockpit like the original. What I got instead was a very light, poor-quality plastic cockpit. And when I see that I have to pay for a possible return if I'm not satisfied, this would be almost the price of a new model. I'm very disappointed.
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V
Rating: 4 out of 5
Good, only issue is lack of order confirmation e-mail detailing what I had purchased. Received the Credit Card payment confirmation, OK, but nothing else, which is unusual from an internet seller. Would be 5 stars otherwise.
Delivery was fine, took 6 working/business days to arrive.
Thank you
Delivery was fine, took 6 working/business days to arrive.
Thank you
V
Rating: 4 out of 5
Price was fair and shipping was fast. It could have been packaged a little better but product was undamaged. Would definitely order from them again
A
Rating: 4 out of 5
Wide, well-stocked selection. Availability of products a little long.
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C
Rating: 4 out of 5
Everything was perfect, except for the almost 4 weeks I waited for the order to arrive.
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G
Rating: 4 out of 5
Good quality.
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C
Rating: 4 out of 5
Web navigation, good. I keep noticing that data is missing for a good knowledge of the models. Proper shipping
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G
Rating: 4 out of 5
Too bad I got the delivery information in French ( not my best language ) but the rest was ok
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A
Rating: 2 out of 5
change delivery drivers....great problems with the incompetent private parcel company.
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A
Rating: 4 out of 5
Speed and tracking are OK, but the shipping box was slightly dented, but without trpo damage to the material saul the slightly crushed Tamiya comppund tube.
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G
Rating: 1 out of 5
Super bad I ordered something November 27 and it is now January 6 and still have nothing and if you send them a message they send weeks later that they will come tomorrow or the day after even though it is not coming so want me money back!!!!
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A
Rating: 4 out of 5
For model painting, the number would be useful because it's not easy to choose the right color with the number.
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A
Rating: 4 out of 5
The only problem is the cost of transport
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A
Rating: 2 out of 5
It took 10 days after the order to tell me that an item was missing. I asked for a refund and then an email informed me that I would receive the item (which was almost twice as expensive as the competition) and then with 22 or 23 emails received it was too much Result: I received everything but it was very very complicated.
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A
Rating: 4 out of 5
The sales department reacted very well to a problem with delivery times. Thank you very much.
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C
Rating: 4 out of 5
Pleased with the model, although the box arrived a bit warped. Beyond that, the parts, instructions and decals were in good condition.
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G
Rating: 4 out of 5
Good
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A
Rating: 1 out of 5
Hello .... for navigation and choice, no problems ...... then it spoils model ordered December 12 and delivered December 30 .... (indicated in stock) for a Christmas gift it's a failure I sent 2 emails to get information and received a standard response without information or customization very very disappointed
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A
Rating: 1 out of 5
I had to cancel the order for 2 models and I still haven't been reimbursed!
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A
Rating: 2 out of 5
As I didn't receive the order before Christmas, I can't give it a good mark.
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A
Rating: 4 out of 5
for a high order period it's very good. i didn't see a gift option when ordering. everything is ok happy new year and continuation to you .
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A
Rating: 4 out of 5
Translations of article names should be improved
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G
Rating: 1 out of 5
My order was damaged
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A
Rating: 4 out of 5
.....
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V
Rating: 1 out of 5
I wrote back to ask about the problems I had to no avail. 1 part was the wrong part number (worthless) 1 part (universal model stands) broke as soon as I inserted the upright (worthless) the 3 model was as advertised. Is bad enough the product is wrong or instantly defective, but no reply to the issues?
A
Rating: 1 out of 5
sorry, but absolutely useless!
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V
Rating: 1 out of 5
I had ordered something for my son for Christmas. Unfortunately, what I ordered (two bending figures) didn't arrive on time. There was also no information that the goods were not in stock. Only on request was there a corresponding and quick response (hence the one Steen!). Unfortunately, there was also no response to my e-mail that I was canceling the shipment because it would not arrive on time. If you order there as a guest, it doesn't seem to be important for 1001Hobbies and a return doesn't seem to be desired either...
Let's see what happens next... Personally, I won't be ordering here again.
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Let's see what happens next... Personally, I won't be ordering here again.
V
Rating: 4 out of 5
Not as i believefd description
But i will keep just disappointed
But i will keep just disappointed
A
Rating: 4 out of 5
Good site but more expensive than most others
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A
Rating: 4 out of 5
Good but no precise delivery date
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G
Rating: 1 out of 5
Man man sent from France (I hate this anyway don't put .nl on your website). Weeks in transit. Christmas vacations over. Just shitty. Once and never again!
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A
Rating: 1 out of 5
Very bad description of the product, not received what I thought I had, expensive for what I received, delivery time interminable and a deliveryman who does not find the address of the relay! really disappointed
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G
Rating: 4 out of 5
Clearly quickly found what I was looking for.
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A
Rating: 4 out of 5
Delivery too late but good quality products
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A
Rating: 1 out of 5
Very bad experience. They did not meet the expected delivery time, they did not deliver the personalized message for which I had paid extra for, and icing on the cake...they delivered a product in a different language than the one stated in the product name on their website. Also, I feel like they are bad in that they do not provide a way to be able to contact them: their phone numbers are turned off and emails are answered days if not weeks later. I am now waiting for a response to receive a refund considering the scam they pulled on me...but clearly I am being ignored. Strongly not recommended!
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C
Rating: 4 out of 5
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G
Rating: 2 out of 5
Order was delivered more than a week late. Delivery times are not correct at all.
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V
Rating: 1 out of 5
Received the wrong goods. Very unprofessional customer service. Received replies in three languages via email and had to explain several times what went wrong. Communication impossible.
No refund to date.
Be very careful when buying here.
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No refund to date.
Be very careful when buying here.
V
Rating: 2 out of 5
Original order went missing, but they did re-send the order, but too late for Christmas. Inadequate communication from the start from 1001hobbies, which left us anxious for the 5 weeks between our order and eventual delivery, but we did receive our parcel in the end, containing a model which promises to be very exciting. I still don't know the reason for the delay, as my several messages to them have gone without reply. I guess they were busier than anticipated this year.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/