Customer reviews of 1001hobbies

Ordered a JagdPanther 1/35 scale model and about a month later I received a USN F-14A. 1/72 scale model. Don’t order from 1001Hobbies. I recommend ScaleHobbyist.

I'm extremely disappointed by the order, which was delivered to me very late in the day. In fact, I dare say that it's quite simply a scam!!! The model I received, which cost me almost 100 euros, cannot be worth, in my opinion and comparing this product to something similar, can only be worth 20 euros. It seems inconceivable to me that specialists like you didn't realize this...

Hello, I have sent you several complaints. You still haven't replied. Faulty lamp whose bulb burned out the same day, burning the socket. The replacement bulb also burned out. Should the item be replaced, refunded or repaired? I don't dare plug in this lamp anymore (fire hazard?). Thank you for your reply. Sincerely

Very disappointed.... Package ordered on 15/12 received on 30....

Super great backpack from Loungefly. Very good quality. Shipping a little too long. Therefore only 4 stars.

The site is very complete and easy to navigate. The desired items are easily accessed. The service is correct and the shipping is fast. Another very different issue, and in which the store is not to blame, is in the quality of the kit which is absolutely awful, with numerous burrs, the fit and adjustment between the pieces is horrible and the quality of these leaves much to be desired. Anyway, I will try to build this Polikarpov I16, type 5, in the best way and applying body putty very generously.

Good follow-up, a few days wait due to a supplier (tamiya)

Very disappointing. Package poorly protected. Deteriorated. Boxes folded in accordion. Order returned. Not used. Second-hand items.

I ordered a submarine model for my son for Christmas ordering the recommend paints that were listed against the model. When my son opened the box to start to build the model on Boxing Day, we discovered that only one of the paints recommended was correct and I’d wasted £22 on needless paints!
I have written to complain and heard nothing back. Won’t be using again.

The navigation through the mobile regular. The delivery, although it was a little late but it arrived on time and the product was perfect.

I’m only giving 2 stars because the items were fine when they eventually arrived. Listed as 3-5 days delivery, they arrived after 13 days. They don’t answer the phone or answer emails. I paid extra to use PayPal, and extra for gift wrapping. The gift wrapping was appalling. Items arrived too late to give as an Xmas present. I won’t be using this company again.

Extremely long deliveries

On time agreed, material is good and arrived in good condition

Pretty poor communication, no response to my emails for over two weeks, goods only arrived after almost three weeks! Other providers manage the same in three days!

well-prepared site with easy-to-use navigation

I am satisfied with 2 products purchased. Now, I regret that they were sent very late. When I placed my order (November 27), 1 of the 2 products was in stock and the other should have arrived within 2 to 4 weeks, i.e., before Christmas (they were Christmas gifts, so I was confident I'd be able to get them in time....). Unfortunately, after some time, I received a message from the site telling me that, due to stock shortages, my 2 items were going to be shipped to me after Christmas for receipt on the 30th. The baubles!!! No more Christmas presents!!! Fortunately, it was for people who no longer believe in Santa Claus and who had to make do with gift certificates while waiting for my parcel to arrive... I think a commercial gesture would have been welcome to compensate for this delay... Too bad they didn't offer me anything (even though my order was around 100 euros, which is no small amount...). So I'm a bit disappointed...

When you can't find out where the package you sent is, and it gets lost along the way, you're not selling! When they tell you that you have to wait 15 days maximum to be reimbursed, and two weeks later they tell you that there's no claim on your file, it's a disgrace! don't buy from them, they're really incompetent! you'll have understood, I'm very disappointed!

Everything was ok, but I was not satisfied with the delivery time. They wrote that the parcel would arrive by Christmas with express delivery. I didn't choose this shipping method, but with a bit of luck it could have made it to 24.12. That's why I ordered from you. Unfortunately, the parcel was only sent a good 1 1/2 days after the order was received and arrived on 28.12.

Package received, gift-wrapped appropriately.

Package ordered December 16 with expected delivery between December 20 and 23 arrived December 28. It was a gift for Christmas... So on December 24 I had to rush to find an alternative.... Very annoying...

Mysterious timer 2. Age booklet 12. Bottom right image of fastener flap (green arrows on right): the fasteners are 1.16 mm too long. Should I cut them to support them? Thanks BH

Delivery date announced before Christmas, parcel finally received on the 27th with one article out of the 2! Site contacted, they tell me to have alerted me by email that one of the 2 articles is out of stock, but I had nothing, the email confirming shipment indicated well the 2 articles in the parcel. In the end I was sent another parcel. Serious after-sales service, but disappointed not to have received my items for Christmas... Hoping that the models will be of good quality

Satisfied with the service

The package did not arrive in time for Christmas and I had to buy another gift.

the search engine is approximate given the number of products you have a lack of description on the product sheets

Fast delivery. Beautiful webside.

The parcel numbered 6A22653865676 COLISSIMO never arrived in the letterbox. However, the Post Office mentioned delivery on December 28 in the letterbox...

bumpy delivery

I am missing an order I have been sent the same order twice.

Everything arrived correctly

Clear site, fast shipping I am totally satisfied

I am missing a part of the order and no one is responding to me about it. It's been 20 days now.

I went to the store in Paris 11 and was told that the item I wanted could only be purchased on the site! Order placed on the site on 16/12, payment made immediately. The available product was to be received within 2 to 4 days. Payment requested a second time on 18/12. Not having received proof of the 1st payment, I paid a second time to be sure of receiving it for Christmas. As a result, my order was counted twice (article and postage) because the 1st payment had been made! I was to receive my parcel before Christmas but then the product was no longer available! I sent messages and tried to call without any reply!
Having received nothing for Christmas, I called and finally got an answer! I asked for the order to be cancelled and reimbursed! The same day, I got a message telling me that the parcel was in my box, while a message told me that the product was still being restocked!
I'm willing to be understanding, it was Christmas, you were swamped, there's Covid, delivery times are hard to meet ... I'm not satisfied with this purchase and I do not recommend buying on your site!!!!

a bit long

Very mixed opinion, complicated order, order of 3 puzzles. After 3 days it was still being prepared, even though the site talks about fast delivery. When I sent a message, I was told that 1 puzzle was missing, and I was automatically given a credit note which did not interest me. I ask to cancel the order, and they accept my request and promise me a refund. 2 days later, this incomplete order is shipped. I'm offered to send the order back.... In short, after I don't know how many exchanges by e-mail because it's impossible to get them on the phone, I pick up the puzzles at a relay point and they promise to reimburse me for the missing puzzle which is still a credit .... I accept but I'm waiting..... Too bad they don't update the unavailabilities. The puzzles are great, well protected. But the after-sales service is pretty disastrous in the event of a problem that could have been resolved very quickly...

Kit exactly as advertised. Website has option for English, but important parts of tracking remained in French. Fortunately, easy to understand with a little knowledge of the language.

Fast, good packaging, large selection of products, thank you.

The two stars are because we did get our order eventually. But be warned that the products are shipped from another country and this company does not answer their phone or emails. You just have to have faith it will get there. I paid 45 dollars for expedited shipping however it still took 2 weeks for it to leave their warehouse in France. I ordered something else regular shipping and it took the same amount of time.

No one answers my calls. Delay too long (almost a month to receive my package) they sent my package in a mailbox that was not mine in another address and items that were not in stock but marked as available. To be avoided!

All good