English 
A
Rating: 4 out of 5
Speed and tracking are OK, but the shipping box was slightly dented, but without trpo damage to the material saul the slightly crushed Tamiya comppund tube.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2 and 4 stars
Reset filtersG
Rating: 1 out of 5
Super bad I ordered something November 27 and it is now January 6 and still have nothing and if you send them a message they send weeks later that they will come tomorrow or the day after even though it is not coming so want me money back!!!!
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A
Rating: 4 out of 5
For model painting, the number would be useful because it's not easy to choose the right color with the number.
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A
Rating: 4 out of 5
The only problem is the cost of transport
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A
Rating: 2 out of 5
It took 10 days after the order to tell me that an item was missing. I asked for a refund and then an email informed me that I would receive the item (which was almost twice as expensive as the competition) and then with 22 or 23 emails received it was too much Result: I received everything but it was very very complicated.
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A
Rating: 4 out of 5
The sales department reacted very well to a problem with delivery times. Thank you very much.
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C
Rating: 4 out of 5
Pleased with the model, although the box arrived a bit warped. Beyond that, the parts, instructions and decals were in good condition.
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G
Rating: 4 out of 5
Good
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A
Rating: 1 out of 5
Hello .... for navigation and choice, no problems ...... then it spoils model ordered December 12 and delivered December 30 .... (indicated in stock) for a Christmas gift it's a failure I sent 2 emails to get information and received a standard response without information or customization very very disappointed
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A
Rating: 1 out of 5
I had to cancel the order for 2 models and I still haven't been reimbursed!
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A
Rating: 2 out of 5
As I didn't receive the order before Christmas, I can't give it a good mark.
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A
Rating: 4 out of 5
for a high order period it's very good. i didn't see a gift option when ordering. everything is ok happy new year and continuation to you .
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A
Rating: 4 out of 5
Translations of article names should be improved
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G
Rating: 1 out of 5
My order was damaged
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A
Rating: 4 out of 5
.....
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V
Rating: 1 out of 5
I wrote back to ask about the problems I had to no avail. 1 part was the wrong part number (worthless) 1 part (universal model stands) broke as soon as I inserted the upright (worthless) the 3 model was as advertised. Is bad enough the product is wrong or instantly defective, but no reply to the issues?
A
Rating: 1 out of 5
sorry, but absolutely useless!
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V
Rating: 1 out of 5
I had ordered something for my son for Christmas. Unfortunately, what I ordered (two bending figures) didn't arrive on time. There was also no information that the goods were not in stock. Only on request was there a corresponding and quick response (hence the one Steen!). Unfortunately, there was also no response to my e-mail that I was canceling the shipment because it would not arrive on time. If you order there as a guest, it doesn't seem to be important for 1001Hobbies and a return doesn't seem to be desired either...
Let's see what happens next... Personally, I won't be ordering here again.
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Let's see what happens next... Personally, I won't be ordering here again.
V
Rating: 4 out of 5
Not as i believefd description
But i will keep just disappointed
But i will keep just disappointed
A
Rating: 4 out of 5
Good site but more expensive than most others
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A
Rating: 4 out of 5
Good but no precise delivery date
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G
Rating: 1 out of 5
Man man sent from France (I hate this anyway don't put .nl on your website). Weeks in transit. Christmas vacations over. Just shitty. Once and never again!
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A
Rating: 1 out of 5
Very bad description of the product, not received what I thought I had, expensive for what I received, delivery time interminable and a deliveryman who does not find the address of the relay! really disappointed
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G
Rating: 4 out of 5
Clearly quickly found what I was looking for.
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A
Rating: 4 out of 5
Delivery too late but good quality products
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A
Rating: 1 out of 5
Very bad experience. They did not meet the expected delivery time, they did not deliver the personalized message for which I had paid extra for, and icing on the cake...they delivered a product in a different language than the one stated in the product name on their website. Also, I feel like they are bad in that they do not provide a way to be able to contact them: their phone numbers are turned off and emails are answered days if not weeks later. I am now waiting for a response to receive a refund considering the scam they pulled on me...but clearly I am being ignored. Strongly not recommended!
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C
Rating: 4 out of 5
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G
Rating: 2 out of 5
Order was delivered more than a week late. Delivery times are not correct at all.
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V
Rating: 1 out of 5
Received the wrong goods. Very unprofessional customer service. Received replies in three languages via email and had to explain several times what went wrong. Communication impossible.
No refund to date.
Be very careful when buying here.
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No refund to date.
Be very careful when buying here.
V
Rating: 2 out of 5
Original order went missing, but they did re-send the order, but too late for Christmas. Inadequate communication from the start from 1001hobbies, which left us anxious for the 5 weeks between our order and eventual delivery, but we did receive our parcel in the end, containing a model which promises to be very exciting. I still don't know the reason for the delay, as my several messages to them have gone without reply. I guess they were busier than anticipated this year.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
V
Rating: 1 out of 5
Ordered a JagdPanther 1/35 scale model and about a month later I received a USN F-14A. 1/72 scale model. Don’t order from 1001Hobbies. I recommend ScaleHobbyist.
A
Rating: 1 out of 5
I'm extremely disappointed by the order, which was delivered to me very late in the day. In fact, I dare say that it's quite simply a scam!!! The model I received, which cost me almost 100 euros, cannot be worth, in my opinion and comparing this product to something similar, can only be worth 20 euros. It seems inconceivable to me that specialists like you didn't realize this...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 1 out of 5
Hello, I have sent you several complaints. You still haven't replied. Faulty lamp whose bulb burned out the same day, burning the socket. The replacement bulb also burned out. Should the item be replaced, refunded or repaired? I don't dare plug in this lamp anymore (fire hazard?). Thank you for your reply. Sincerely
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Response from 1001hobbies
Hello , We are still waiting for the product to be returned to us in store , once received , we will make the refund directly Sincerely 1001 Hobbies team
A
Rating: 1 out of 5
Very disappointed.... Package ordered on 15/12 received on 30....
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Response from 1001hobbies
Hello , We would like to apologize for this incident , the holiday period was unfortunately very complicated , and delays longer than usual We renew our apologies and thank you for your understanding Sincerely 1001 hobbies team
V
Rating: 4 out of 5
Super great backpack from Loungefly. Very good quality. Shipping a little too long. Therefore only 4 stars.
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C
Rating: 4 out of 5
The site is very complete and easy to navigate. The desired items are easily accessed. The service is correct and the shipping is fast. Another very different issue, and in which the store is not to blame, is in the quality of the kit which is absolutely awful, with numerous burrs, the fit and adjustment between the pieces is horrible and the quality of these leaves much to be desired. Anyway, I will try to build this Polikarpov I16, type 5, in the best way and applying body putty very generously.
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A
Rating: 4 out of 5
Good follow-up, a few days wait due to a supplier (tamiya)
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A
Rating: 1 out of 5
Very disappointing. Package poorly protected. Deteriorated. Boxes folded in accordion. Order returned. Not used. Second-hand items.
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V
Rating: 2 out of 5
I ordered a submarine model for my son for Christmas ordering the recommend paints that were listed against the model. When my son opened the box to start to build the model on Boxing Day, we discovered that only one of the paints recommended was correct and I’d wasted £22 on needless paints!
I have written to complain and heard nothing back. Won’t be using again.
I have written to complain and heard nothing back. Won’t be using again.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
C
Rating: 4 out of 5
The navigation through the mobile regular. The delivery, although it was a little late but it arrived on time and the product was perfect.
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