Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
5 25,4k 63% 4 6 443 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2 and 4 stars

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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/11/2021
Smooth to get to the right page and order, too bad half the emails are only in French.....
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Verified Buyer
Rating: 1 out of 5
following a purchase from 15/11/2021
My first order included a model that was missing parts to which I received a credit that was immediately absorbed on unasked for express shipping. The mistake ended up costing me more money than if I hadn't had a discount at all and it was sent by regular mail. No clarification on the back office change was given other than it happened "thanks to your [my] discount."
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
The search engine to find an article is average (lots of unrelated articles), but otherwise it's a good site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2021
A figurine has not been dispatched even though it was available shortly after dispatch.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 14/11/2021
Customer service and shipping are an imposition. Alleged German customer phone is redirected to France for a high fee.
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Response from 1001hobbies
Hello, thank you for your e-mail. We regret this incident and would like to apologize to you. We would like to inform you that the numbers to France are completely free of charge and you do not have to pay any fees
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/11/2021
bian
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2021
Very good delivery times, only downside: English instructions
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2021
The parcel was received on time, but the cardboard box was too big and the model box wasn't wedged into the box at all.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 15/11/2021
The purchase and processing went smoothly and quickly. Unfortunately, it took a little longer than I expected for the post to arrive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2021
Excellent responsiveness to a packaging problem: pots of Humbrol paint sent in a simple envelope and which had opened, a total disaster on arrival! With photos to back them up, everything was quickly renewed without any difficulty. So 1001 hobbies is fine, but watch your packaging!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2021
the package is well protected and conforms to the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2021
Order conforms but a little long to be delivered (2 weeks) for material supposed to be in stock
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
Delivery a little long
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/11/2021
good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2021
Very good site but on my last order I thought I would receive a model truck in red and it arrived in blue.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/10/2021
Se was the wrong reference for the car
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that it is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2021
as described
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 03/11/2021
Good and fast service, my order arrived sooner than expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2021
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2021
ALL CLEAR.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2021
Very, very large model store ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
very good and thank you
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 05/11/2021
I didn't know the products came from France. Shipping a little long.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 31/10/2021
Delivery date does not match what was on site (in stock). Received package only after more than 2 weeks.
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Response from 1001hobbies
Hello, We thank you for your comment. We have 142000 references on the site, and you will understand that we cannot stock 142000 references in our warehouse. Therefore, a part of our stocks is kept at our suppliers. This explains why two weeks can pass between your order and the reception of your product. We apologize for this delay. @soon customer care from 1001hobbies.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 20/10/2021
in this case he should have been more precise in the description and methods of assemblies required
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Response from 1001hobbies
Hello, Thank you for your comments.Please contact us at [email protected] Customer service will reply you as soon as possible. Thank you for your understanding,1001HOBBIES
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2021
Despite a minor packaging problem, the whole thing remains satisfactory.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/11/2021
Pretty quick delivery
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2021
Update of an order in progress a little "twisted" on tablet (ipad) but it passes...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
Disappointed not to find all the paintings in my revell model box.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 03/10/2021
Absolutely worst scam I have ever fell for. And to think you would even tell me to pay to send it back for a refund. First I did not know I was buying from a foreign company. Second, the product looks nothing like what I ordered from.
Response from 1001hobbies
Hello ,
Sorry for your desappointment but regarding the country on where we are based it isclearly mentionned on the website , and for the products the description sheet was having all the information needed before buying the product
Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
Fast delivery and reliable packaging Thank you
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Verified Buyer
Rating: 4 out of 5
following a purchase from 07/10/2021
Packaging was good, but info onn delivery could have been better
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 22/09/2021
Very complete website. Very professional home deliveries. This time I had a stock problem with a reference, because when I placed the order there were units available, with immediate delivery of the four references requested. But I guess that due to some computer problem, one of the references had no material left to send me. After six weeks, and after placing another order for other references, they have sent me the three references that were withheld. And when they get the missing one back, they will send it to me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2021
Good site, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2021
Parts ordered were flush, but delivery times were long for parts that were in stock according to the site.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/10/2021
Everything perfect, it took a while to be shipped due to the lack of a product, once shipped it arrived the next day.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 21/10/2021
order correct, but shipping a bit slow
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/10/2021
Order delivered in the correct time (12 days), however the deliveries are not always fast.
I have a pending order placed on October 14 and as of today, November 9, I do not know when I will receive it.
I have been a customer since 2013 and in other orders I have had problems with deliveries. They should improve their deliveries.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
It is a pity that the delivery time in relation to the indication of the quote is not respected. I know the products of the brand AEDES which are of good qualities.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 27/10/2021
Not the first purchase, always satisfied Delivery could be a little faster
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