1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
I received a mock-up, half of which is missing, and I haven't had a reply despite photos etc.... So I got in touch with Heller to tell them what I think of you.
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Response from 1001hobbies
Dear customer.
First of all, we apologize for the inconvenience. However, at our last exchange, we are waiting for the pictures of your product.
On the other hand, we can't send an after-sales service if we don't have all the information we need to call on our suppliers. Thank you for your understanding. Sales department.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2021
two weeks for 5 items, a bit long. impossible to cancel an item during this time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2021
It's a pity that small volume shipments, in envelopes, are made by Mondial Relay. It's not very fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2021
The item was delivered on time. The product was very well protected.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 02/11/2021
Very good , very fast delivery, just top. did get several mails in French,????
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 28/10/2021
invece delle figure dell'EQUIPAGGIO DEL CARRO ARMATO, HO RICEVUTO IL CATALOGO MiniArt. Quindi completamente un altra cosa che non ho mai chiesto
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Response from 1001hobbies
Salve, Grazie per il suo commento e ci scusiamo. Aspettiamo la tua email a [email protected]. Vi ringraziamo per il vostro tempo e ci scusiamo di nuovo.
Customer service of 1001hobbies.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
Good, compliant product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2021
Shipping times can sometimes be long. The site lacks information on product availability. But the sales department is responsive and adapts to complaints.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2021
I'm disappointed, I was expecting an A4 decal and I only received a 25mm x 85 mm sticker, I was misled about the article
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Response from 1001hobbies
Thank you for your comment. The 1/72 decal sheets are rarely on an A4 sheet. We regret that you are disappointed, but if you wish, you can return the item to us.
Sincerely, Laure
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/10/2021
Order delivered on time but very disappointed by the contents of the box, badly deburred parts, brittle and difficult to assemble.I will not order any more products from this brand.very poor value for money.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 12/10/2021
Almost a month for delivery of a product that was listed as immediately available
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2021
Delivery a little long but otherwise super happy with the items ordered!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2021
The ladybug is very pretty, a carbon copy of the one in the Disney film. Nevertheless, I didn't think it was so tiny.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 02/09/2021
Biblical times to get products , I had to solicit myself to get the available sent and get the missing refunded . You can not wait that long to get products
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Response from 1001hobbies
Dear Customer, Some of the products in your order were removed from stock by our suppliers before we received them. This caused a delay in delivery time and we sincerely apologize.
However, we will only send the products to you if we receive them, and we are always available to inform you about your pending products.
Sincerely, The Sales Department.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 07/10/2021
Site very rich in industry articles; easy to navigate with filters. Payments according to regulations. Shipping on time estimated. Average shipping tracking. I did not find the Favorites items page as a memory for future purchases.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/09/2021
Good offer. Shipping costs a little high.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/10/2021
Well packed and good updates only negative is that it needs to be clearer how high costs can be as item from France cost almost 25% in customs fees. Would have brought from outside EU as their charges are less
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Verified Buyer
Rating: 4 out of 5
following a purchase from 14/10/2021
I like all the stuff you have.But things are out of stock to often,are I would purchase more
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 10/10/2021
So far everything has gone well. Shipping time is quite long.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 19/10/2021
The delivery notification was not opening. This in contrast to previous orders. Nicely taken care of though.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2021
Very good as usual
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 04/10/2021
The site has gotten better (faster), however, it did take about 4 weeks for me to receive the products.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 22/10/2021
Honestly I try the site very easy and intuitive, however I would like a more detailed description of the products for sale so as not to run into mistakes in purchasing and returns
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2021
Fine
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 21/10/2021
Fast correct delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2021
Order delivered promptly with no problems. The only drawback was that one of the kits must have been quite old, and some of the paints supplied with it were dry. The little nephew was still able to make his model (it's always useful to keep paint pots :) ).
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/10/2021
The experience has been good, I recommend this store.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 12/10/2021
le prime volte è stato tutto fantastico ma da quando ho richiesto il codice mt35021 che mi avevate detto di spedirmi successivamente perché avevate dimenticato di inserire nell'ordine fatto le cose non vanno più bene. Ho scritto molte volte ma ancora non ho ricevuto risposta alla mia domanda perché il prodotto da me richiesto è presente e disponibile ma io non riesco ancora ad averlo. Mi avete dato solo un buono corrispondente all'importo da me pagato per l'oggetto ma io vorrei quello che ho ordinato.
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Response from 1001hobbies
Mr , Thank you for your comment.mi sembra che lei abbia ricevuto un'e-mail che la informava che avevamo inviato il prodotto separatamente. This new order is number 285172 and will be shipped shortly.
Vi ringraziamo per la vostra comprensione, Vi siamo molto grati per la vostra comprensione, Laure
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2021
Very good
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 16/10/2021
They brought the package with the product inside broken and scattered. I have sent several times the photo of the package with the broken product, and I still have not received a solution.
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Response from 1001hobbies
Dear Mr. Dear Mr. As a result of the photo sent, we inform you that we have resent the product. We wish you a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2021
I'm pleased to see that you're keeping up with your mailings. However, it may not be necessary to send so many e-mails.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2021
Order in line with my expectations. The only downside is the rather high price compared with your competitors.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2021
careful shipment.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 30/08/2021
The goods arrived in perfect quality and undamaged in high-quality packaging. The information about the delivery status is also sufficient. However, I do have reservations about the delivery time. Almost two months is simply too long. Please remedy this.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 19/09/2021
I would put 5 stars, but the time between purchase/payment and receipt, in my opinion is still long.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/09/2021
The only problem is how long it takes for orders to arrive, this time almost a month, otherwise everything is fine.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 25/09/2021
Very bad just remember your not accepting gift card number GCR40A71065, you could not find it your records and it cost my 53,29 eurs for a 23,00 eur kit. i find your company to be a sham and will now delete my account and any further emails will be sent spam. please do not try to answer as you get no reply.
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Response from 1001hobbies
Hello, Thank you for contacting customer service as soon as possible so that we can resolve this problem. We regret this incident and apologise if we have not lived up to your expectations.
Sincerely, 1001hobbies customer service.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 10/10/2021
Very accurate and punctual
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2021
Good interpersonal skills
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2021
very clear and efficient
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