English 
A
Rating: 4 out of 5
the package is well protected and conforms to the order
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Order conforms but a little long to be delivered (2 weeks) for material supposed to be in stock
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A
Rating: 4 out of 5
Delivery a little long
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V
Rating: 4 out of 5
good service
A
Rating: 4 out of 5
Very good site but on my last order I thought I would receive a model truck in red and it arrived in blue.
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A
Rating: 2 out of 5
Se was the wrong reference for the car
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that it is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 4 out of 5
as described
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C
Rating: 4 out of 5
Good and fast service, my order arrived sooner than expected.
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
ALL CLEAR.
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A
Rating: 4 out of 5
Very, very large model store ...
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A
Rating: 4 out of 5
very good and thank you
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A
Rating: 4 out of 5
I didn't know the products came from France. Shipping a little long.
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G
Rating: 2 out of 5
Delivery date does not match what was on site (in stock). Received package only after more than 2 weeks.
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Response from 1001hobbies
Hello, We thank you for your comment. We have 142000 references on the site, and you will understand that we cannot stock 142000 references in our warehouse. Therefore, a part of our stocks is kept at our suppliers. This explains why two weeks can pass between your order and the reception of your product. We apologize for this delay. @soon customer care from 1001hobbies.
A
Rating: 1 out of 5
in this case he should have been more precise in the description and methods of assemblies required
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Response from 1001hobbies
Hello, Thank you for your comments.Please contact us at [email protected] Customer service will reply you as soon as possible. Thank you for your understanding,1001HOBBIES
A
Rating: 4 out of 5
Despite a minor packaging problem, the whole thing remains satisfactory.
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V
Rating: 4 out of 5
Pretty quick delivery
A
Rating: 4 out of 5
Update of an order in progress a little "twisted" on tablet (ipad) but it passes...
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A
Rating: 4 out of 5
Disappointed not to find all the paintings in my revell model box.
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V
Rating: 1 out of 5
Absolutely worst scam I have ever fell for. And to think you would even tell me to pay to send it back for a refund. First I did not know I was buying from a foreign company. Second, the product looks nothing like what I ordered from.
Response from 1001hobbies
Hello ,
Sorry for your desappointment but regarding the country on where we are based it isclearly mentionned on the website , and for the products the description sheet was having all the information needed before buying the product
Best regards
Sorry for your desappointment but regarding the country on where we are based it isclearly mentionned on the website , and for the products the description sheet was having all the information needed before buying the product
Best regards
A
Rating: 4 out of 5
Fast delivery and reliable packaging Thank you
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V
Rating: 4 out of 5
Packaging was good, but info onn delivery could have been better
C
Rating: 4 out of 5
Very complete website. Very professional home deliveries. This time I had a stock problem with a reference, because when I placed the order there were units available, with immediate delivery of the four references requested. But I guess that due to some computer problem, one of the references had no material left to send me. After six weeks, and after placing another order for other references, they have sent me the three references that were withheld. And when they get the missing one back, they will send it to me.
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A
Rating: 4 out of 5
Good site, fast delivery
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A
Rating: 4 out of 5
Parts ordered were flush, but delivery times were long for parts that were in stock according to the site.
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C
Rating: 4 out of 5
Everything perfect, it took a while to be shipped due to the lack of a product, once shipped it arrived the next day.
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C
Rating: 4 out of 5
order correct, but shipping a bit slow
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C
Rating: 4 out of 5
Order delivered in the correct time (12 days), however the deliveries are not always fast.
I have a pending order placed on October 14 and as of today, November 9, I do not know when I will receive it.
I have been a customer since 2013 and in other orders I have had problems with deliveries. They should improve their deliveries.
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I have a pending order placed on October 14 and as of today, November 9, I do not know when I will receive it.
I have been a customer since 2013 and in other orders I have had problems with deliveries. They should improve their deliveries.
A
Rating: 4 out of 5
It is a pity that the delivery time in relation to the indication of the quote is not respected. I know the products of the brand AEDES which are of good qualities.
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V
Rating: 4 out of 5
Not the first purchase, always satisfied Delivery could be a little faster
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A
Rating: 1 out of 5
I received a mock-up, half of which is missing, and I haven't had a reply despite photos etc.... So I got in touch with Heller to tell them what I think of you.
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Response from 1001hobbies
Dear customer.
First of all, we apologize for the inconvenience. However, at our last exchange, we are waiting for the pictures of your product.
On the other hand, we can't send an after-sales service if we don't have all the information we need to call on our suppliers. Thank you for your understanding. Sales department.
A
Rating: 4 out of 5
two weeks for 5 items, a bit long. impossible to cancel an item during this time.
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A
Rating: 4 out of 5
It's a pity that small volume shipments, in envelopes, are made by Mondial Relay. It's not very fast.
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A
Rating: 4 out of 5
The item was delivered on time. The product was very well protected.
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G
Rating: 4 out of 5
Very good , very fast delivery, just top. did get several mails in French,????
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C
Rating: 1 out of 5
invece delle figure dell'EQUIPAGGIO DEL CARRO ARMATO, HO RICEVUTO IL CATALOGO MiniArt. Quindi completamente un altra cosa che non ho mai chiesto
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Response from 1001hobbies
Salve, Grazie per il suo commento e ci scusiamo. Aspettiamo la tua email a [email protected]. Vi ringraziamo per il vostro tempo e ci scusiamo di nuovo.
Customer service of 1001hobbies.
Customer service of 1001hobbies.
A
Rating: 4 out of 5
Good, compliant product
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A
Rating: 4 out of 5
Shipping times can sometimes be long. The site lacks information on product availability. But the sales department is responsive and adapts to complaints.
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A
Rating: 1 out of 5
I'm disappointed, I was expecting an A4 decal and I only received a 25mm x 85 mm sticker, I was misled about the article
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Response from 1001hobbies
Thank you for your comment. The 1/72 decal sheets are rarely on an A4 sheet. We regret that you are disappointed, but if you wish, you can return the item to us.
Sincerely, Laure
Sincerely, Laure
A
Rating: 2 out of 5
Order delivered on time but very disappointed by the contents of the box, badly deburred parts, brittle and difficult to assemble.I will not order any more products from this brand.very poor value for money.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.