English 
V
Rating: 4 out of 5
delivery is long. Service is good. But cant change my log in password 1001 hobbies has not gotten back to me yet.
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
very clear site very affordable price model often difficult to find in specialized stores
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A
Rating: 4 out of 5
Fast order processing and shipping Just a cracked can lid, but nothing too serious.
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A
Rating: 2 out of 5
Package as ordered but the delay was very long for a part in stock.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Rating: 4 out of 5
It fits. Not bad. Delivery time could be a little shorter.
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A
Rating: 1 out of 5
Order received too late
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Response from 1001hobbies
Hello Mr Pitault, Thank you for your comment. We apologize for this incident. We have decided to reimburse you the 8.99€ corresponding to the shipping costs.
We hope you find this offer satisfactory. Best regards, Laure
We hope you find this offer satisfactory. Best regards, Laure
G
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good, but too bad the shipping costs are so high !!! 7€ paint, as much shipping cost !
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A
Rating: 4 out of 5
R.A.S
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A
Rating: 4 out of 5
So far, so good
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C
Rating: 4 out of 5
They took a long time to deliver the order due to lack of some product, the rest was OK.
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A
Rating: 4 out of 5
- Navigating the site requires a bit of searching if you're looking for an older product, but that's not a problem.
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A
Rating: 1 out of 5
Order placed over a week ago and still nothing, " order being processed " . So I ask what's going on by e-mail, I'm told that a product is unavailable and that they'll have it within 1 week ... So the whole delivery is delayed. The order was for my cousin's birthday this WE , so no present ... What's more, the code for purchases over 80€ didn't work. If the customer doesn't email to find out what's going on, nothing will happen. The site is not at all up to date in terms of stock, perhaps their specialty is the physical store because the site seems very complete but beware of deliveries. I still don't have my order.
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A
Rating: 2 out of 5
Quick delivery, kit received with paint dry, no after-sales returns
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A
Rating: 4 out of 5
lots of choice!
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A
Rating: 1 out of 5
Error sending my order
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
We will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
V
Rating: 4 out of 5
Fits everything great only too high delivery costs
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G
Rating: 4 out of 5
Neatly delivered only link to track package did not work
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C
Rating: 4 out of 5
Good site for modeling lovers, fast, professional attention and good shipping tracking, although some of their items are not competitively priced, otherwise I recommend it.
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A
Rating: 4 out of 5
parcel received complete
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V
Rating: 2 out of 5
Unfortunately there is no item description, which didn't bother me at first. Only after the order arrived did I notice that there were two different parts per set. Not too dramatic.
However, shipping took a whole 12 days from receipt of payment to handover to the shipping service provider, even though the parts were in stock according to the homepage.
The confirmation that my order was being processed was successful after 3 days, which is a relatively long time.
Probably my last order from this retailer.
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However, shipping took a whole 12 days from receipt of payment to handover to the shipping service provider, even though the parts were in stock according to the homepage.
The confirmation that my order was being processed was successful after 3 days, which is a relatively long time.
Probably my last order from this retailer.
Response from 1001hobbies
Sir, Thank you for your comment. We regret this incident and the delay in processing your order.
We would like to inform you that the product you ordered is out of stock at our supplier on 16/08/2021 09:36:02. As it was a public holiday, our supplier was closed. As a result, he sent us this product immediately after his reopening on August 21, 2021. We received it on 24.08. and sent it back to you.
We apologize again for the delay in processing your order.
We apologize for the delay in processing your order, 1001hobbies customer service.
We would like to inform you that the product you ordered is out of stock at our supplier on 16/08/2021 09:36:02. As it was a public holiday, our supplier was closed. As a result, he sent us this product immediately after his reopening on August 21, 2021. We received it on 24.08. and sent it back to you.
We apologize again for the delay in processing your order.
We apologize for the delay in processing your order, 1001hobbies customer service.
G
Rating: 4 out of 5
Everything was great! Beautiful puzzles and neatly delivered!
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V
Rating: 4 out of 5
Aurait du être excellent, mais un problème est suvenu avec les papiers à la douane ( j’ai du payer $26.00 )
V
Rating: 4 out of 5
Everything in order
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A
Rating: 4 out of 5
good transaction and correct delivery time
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A
Rating: 1 out of 5
Long, very long delivery times, plus customs charges.
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Response from 1001hobbies
Hello, Thank you for your email. We would like to inform you that we are in France and you should have known that when you received your parcel, customs would ask you for customs duties.
In addition, you ordered a product in stock from our supplier " Shipped within 4 to 6 working days" , but as we were in school vacation period, the delivery times may have been a little longer.
We apologize and wish you a nice day. Sincerely, 1001 hobbies customer service.
In addition, you ordered a product in stock from our supplier " Shipped within 4 to 6 working days" , but as we were in school vacation period, the delivery times may have been a little longer.
We apologize and wish you a nice day. Sincerely, 1001 hobbies customer service.
A
Rating: 4 out of 5
good site for scale models
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V
Rating: 1 out of 5
The item I ordered was not what I received.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this situation.
We thank you for this information.
Sincerely,
customer care
Thank you for your comment. We regret this situation.
We thank you for this information.
Sincerely,
customer care
A
Rating: 1 out of 5
I received a parcel for which nothing corresponds to my order. It's a pity because it's the first time I've ordered and I already have a 2 week lead time for the parts I need quickly. Now I don't need the parts any more, a supplier will deliver them to me within 3 working days...
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Response from 1001hobbies
Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.
A
Rating: 4 out of 5
On-time delivery in good condition
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A
Rating: 1 out of 5
ils ce soucis pas de leurs clients s a v archi nul comme le reste sauvez vous vite ne fair8es pas leur confiance5
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Response from 1001hobbies
Thank you for your comment. We would like to inform you that our customer service department responded to your e-mail, offering you a credit note even though the error was not our fault, since it was you who made the mistake of ordering a model, when you thought it was a miniature.
We are awaiting your return to proceed with the refund or exchange of your product, if possible.
Sincerely, 1001hobbies customer service.
We are awaiting your return to proceed with the refund or exchange of your product, if possible.
Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
perfect !!!!!!
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A
Rating: 4 out of 5
Delivery on time, parcel well protected.
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A
Rating: 4 out of 5
Product conforms to seller's description
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G
Rating: 4 out of 5
Site is very comprehensive, good information. The shopping cart took some searching, needs to be more clearly displayed.
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G
Rating: 2 out of 5
could not log in,telephone in french or english
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Rating: 1 out of 5
Null and void
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 4 out of 5
nothing to report, speed, efficiency, good tracking information, very good, keep up the good work. Best regards.
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G
Rating: 4 out of 5
Clear webshop.
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