1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
I forcibly purchased the same model the Red Brown's Fokker triplane because it was mistakenly presented to me in 1.24 scale.Qyandi the package arrived I found it a 1.32 scale.Sato that I work on 1.24 I had to get another model and make sure it arrived in the required scale.This was not how I voke it.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 18/08/2021
Long waiting time to receive the product, however, it was received with the necessary care to receive it in perfect condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
Package very well packed. Very professional.
A few concerns about the site: Normally in the French overseas departments, pricing should be exclusive of tax, as we pay sea taxes upon receipt.
A LOT TOO MANY out-of-stocks displayed, which certainly attracts customers but gives a bad user experience.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2021
Lack of information about the product. there was no battery in the rc but this was not stipulated.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2021
The 1001 hobbies website presents the available products very well. My order was delivered quickly, as promised. Finally, the contents of the parcel were to my complete satisfaction.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/09/2021
Fast delivery, satisfied with the construction kits ordered, a little less about the glue the needle is clogged with dried glue and so cannot be used, now have to do it with a thin brush. Glue probably fell over in the box due to transport.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 15/09/2021
This was a model made in the 1980's. The fact that it even exists is cool. It had some flaws from the factory, but I'm happy with it. Keep them coming.
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 11/09/2021
Product as described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2021
Responsive, good and large selection of products, to be recommended!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 30/08/2021
It's really cool and I've also found things here that you can't find anywhere else. But here's the thing. I wanted one thing, but it was sold out. Then I ordered something else for the same price. But then I got what I originally wanted but didn't order. Well, you have to know.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/09/2021
All very correct and well
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 06/09/2021
Clear, fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2021
satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
Compliant.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2021
More expensive and slower than any other online store. Plus customer service ignored my cancellation. Please avoid.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2021
Offers product brands that are hard to find elsewhere (especially in Eastern Europe).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2021
Delivery time not respected and no compensation for the wait Do not order
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
Right on schedule
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2021
delivery O.K.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2021
Item corresponds perfectly to the description, only downside, the delivery time longer than expected (no stock despite the indication "in stock" on the site) but I still recommend for the good communication.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/09/2021
Excellent and quietly delivered quickly.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 07/09/2021
Great Service & Tracking Updates
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/09/2021
Delivery time not respected payment without delay on the other hand and no compensation Site to banish not to order
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the delay and inform you that customer service will get back to you as soon as possible.
Sincerely, 1001 hobbies customer service.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 02/09/2021
I haven't received anything despite them saying delivered
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that SDA has returned your package to us. We would like to apologize for this incident, which is beyond our control. Customer service sent you an email on 9/27/21 , asking if you would like free reshipment or just a refund We are still waiting for your order.
We look forward to receiving your order, Laure
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/09/2021
Terrible delivery times
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Response from 1001hobbies
Hello, Thank you for your feedback. We regret the delay and apologize for this incident. Customer service will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2021
I had chosen in-store delivery and I received all the delivery tracking emails to the store as if I was going to receive the order myself. As a result, I wasn't sure whether my delivery choice had actually been registered. But it was, and I was able to collect my parcel as planned. I thought that if I chose in-store delivery, I'd be able to get to know the staff and get some extra advice, but unfortunately they seemed very busy and just handed me my parcel as they would at any other delivery point. Too bad
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 17/09/2021
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2021
The delivery time is far too long. I was told that my order would be delivered on September 11th and I only received it on September 21st, knowing that I have to pay for postage, I find this unacceptable.
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Response from 1001hobbies
Hello, We would like to apologize for the delay in processing your order. We would like to point out that the mention "shipping within X to X days". These products are not currently in stock at our Saint-Quentin-Fallavier site and are generally dispatched within X to X days of the user's order, depending on the lead times of the various suppliers. We would therefore like to thank you for your patience.
Sincerely, 1001hobbies Customer Service.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 17/09/2021
Fast delivery. Good selection.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 13/09/2021
It was fine. I only ordered a few paints, and they arrived relatively quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
PAR MODELE MANQUE DE PRÉCISION SUR L'ECHELLE
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 24/08/2021
No details
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2021
excellent service
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 14/09/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2021
The choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2021
A bit messy but complete
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2021
You never have stock and waiting times are far too long
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Response from 1001hobbies
Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier, and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. Thank you for your understanding, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2021
Delivery times still a little long
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/09/2021
Too long a delay between order and delivery, even though the company is based in France..... Payment by PayPal subject to a "tax" (the only merchant site I know that practices it). Not to mention some lack of logic when ordering. In short, I am dissatisfied with this experience and will not order again.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 29/08/2021
Purchased items not in accordance with the description and photo.
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Response from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible.Thank you for your understanding, Laure
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