English 
V
Rating: 4 out of 5
This foray into buying from within the EU was expensive, not the fault of 1001hobbies, but of the result of leaving the EU. Sha’nt be doing it again.
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 1 out of 5
I was told that my order was delivered when I received nothing
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible.Thank you for your understanding, Laure
V
Rating: 2 out of 5
the 1/48 scale pilot I spent $21 on did not even fit in the 1/48 scale model I was building. At least they sent it quickly.
Response from 1001hobbies
Hello,
Thank you for your comment and we apologise for the delay. We regret your disappointment and assure you that this type of feedback is very important to us. We are forwarding this information to our purchasing department today, who will send it to our supplier.
Thank you for your time
Thank you for your time,
1001hobbies customer service.
Thank you for your comment and we apologise for the delay. We regret your disappointment and assure you that this type of feedback is very important to us. We are forwarding this information to our purchasing department today, who will send it to our supplier.
Thank you for your time
Thank you for your time,
1001hobbies customer service.
A
Rating: 1 out of 5
VERY bad because there is not completely NUL, First 14 days including 11 to make a package is bad! but more unpacking! DECEPTION because the products sold under the heading " PAINT IN BOMB " are small pots! There's nothing to be done with pot paints, which means a lot of money down the drain and a lot of wasted time ... Génial ; "1001 Conneries " would be a more appropriate title.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 4 out of 5
The navigation on your site is sometimes complicated. Nothing to say about the delivery, perfect. Customer service, I have two experiences two boxes where parts were missing, one box was changed, nothing for the other. so half satisfied. Still a little expensive but a lot of choice. I will return.
Translated reviews
V
Rating: 1 out of 5
Item was delivered on time but the model box had a dent in it contacted customer service and I’m still waiting to hear back from them it’s been 2 days, crap service will not buy again with this seller
Response from 1001hobbies
Sir,
Thank you for your message, we have sent you the return form by email.
Thank you for your confirmation of receipt, 1001 hobbies customer service.
Thank you for your message,
Customer care 1001hobbies. fr
Thank you for your message, we have sent you the return form by email.
Thank you for your confirmation of receipt, 1001 hobbies customer service.
Thank you for your message,
Customer care 1001hobbies. fr
A
Rating: 2 out of 5
Hello, the decal sheet was folded in half in the envelope, just where I'm interested in two of the four designs.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Rating: 2 out of 5
They sent me the model with insufficient protection, and the box arrived to me quite squashed and with a huge hole. The boxes of the scale models are not very resistant cardboard, if you don't put that box in a more resistant external one, the "careful" guys of Correos or the parcel companies can crush the package quite a lot. I informed 1001hobbies of the incident and so far I have no answer.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We are sorry for your disappointment and we assure you that this kind of feedback is very important to us. We are forwarding this information to our purchasing department today and they will forward it to our supplier.
Thank you for your time Thank you for your time, 1001hobbies Customer Service.
Thank you for your time Thank you for your time, 1001hobbies Customer Service.
V
Rating: 4 out of 5
Delivery time a little long. Otherwise great, item as described. Gladly again
Translated reviews
C
Rating: 4 out of 5
Formal website and fast delivery.
Translated reviews
C
Rating: 1 out of 5
I have received the package. The content of a bottle of epoxy has come out of the package. I have filed a claim with photos and so far I only receive questions without logic, everything is clear in the photos and my explanations. It seems they want to evade their responsibility. I have told them that if they do not resolve the issue I will file a claim with PayPal. I am still waiting for their response. Yours sincerely.
Translated reviews
Response from 1001hobbies
Mr. Rojo, Yesterday we replied to you about your dispute. We proposed either refunding your order or returning your order We were waiting for your reply, Sincerely, 1001hobbies Customer Service.
G
Rating: 4 out of 5
easy site, quick to order and delivery goes nicely within the time set
Translated reviews
V
Rating: 4 out of 5
Prompt response but delivery time delayed by PO - not the suppliers fault of course! Well packed, will use again
C
Rating: 4 out of 5
No comments
Translated reviews
G
Rating: 1 out of 5
RC car delivered quickly, but customer service unresponsive after it turned out to be defective. Bad service.
Translated reviews
Response from 1001hobbies
Hello, Our customer service replied to you on September 8, since then we are waiting for your reply, as well as the after-sales service sheet.
We are waiting for your reply, Kind regards,
We are waiting for your reply, Kind regards,
C
Rating: 4 out of 5
All very well. Arrived on time on vacation in a remote area.
Translated reviews
V
Rating: 1 out of 5
I was shipped an empty box, I sent photos and this company has ignored me. Fraud.
Response from 1001hobbies
Hello,
Thank you for your comment. We would like to inform you that our customer service will contact you as soon as possible.
Sincerely,
The customer service
Thank you for your comment. We would like to inform you that our customer service will contact you as soon as possible.
Sincerely,
The customer service
V
Rating: 4 out of 5
I’ve only ordered Heller paints, which I like. In my first order, one was completely dried up, but the rest were fine. Web site is a little confusing, but overall, okay.
A
Rating: 1 out of 5
My first experience with 1001 hobbies was really bad. Items are marked as "available", but they are available from their suppliers, not available for delivery. I bought 8 boxes, they sent me only 2, after many exchanges by email (because impossible to reach them by phone). And I'm still waiting for a refund for the boxes that weren't delivered...
Translated reviews
Response from 1001hobbies
Mr LEGAB Thank you for your comment. We regret this and apologize once again.
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.
We thank you for your understanding. Best regards, 1001 hobbies customer service.
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.
We thank you for your understanding. Best regards, 1001 hobbies customer service.
A
Rating: 4 out of 5
I was well delivered and the material was in order.
Translated reviews
A
Rating: 4 out of 5
My only regret is that I don't have enough information on the size of the models. I don't make them very often, so I don't have a compass in my eye. The model I received is smaller than expected. Otherwise, your service is perfect. Thank you
Translated reviews
A
Rating: 4 out of 5
The order is processed quickly and efficiently. No problems to report.
Translated reviews
A
Rating: 4 out of 5
So far, so good
Translated reviews
A
Rating: 4 out of 5
on-time delivery
Translated reviews
G
Rating: 1 out of 5
Haven't experienced worse service yet. First wait because 1 product of the 4 was not available. After 2 weeks mail that 3 of the 4 products were still not available. What a shit tent.
Translated reviews
Response from 1001hobbies
Sir, we come to you, Thank you for your stock, we inform you that we have refunded the missing unit without delay. We thank you for your understanding. We regret this incident and apologize for it, Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
Very good
Translated reviews
A
Rating: 4 out of 5
I would like to return the plane in my parcel as it does not correspond to the scale I usually order.
Translated reviews
A
Rating: 4 out of 5
Perfect
Translated reviews
A
Rating: 4 out of 5
order collected quickly. Thank you
Translated reviews
A
Rating: 2 out of 5
Very very long delivery time: 1 1/2 months without explanation.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Rating: 4 out of 5
delivery is long. Service is good. But cant change my log in password 1001 hobbies has not gotten back to me yet.
A
Rating: 4 out of 5
Very good
Translated reviews
A
Rating: 4 out of 5
very clear site very affordable price model often difficult to find in specialized stores
Translated reviews
A
Rating: 4 out of 5
Fast order processing and shipping Just a cracked can lid, but nothing too serious.
Translated reviews
A
Rating: 2 out of 5
Package as ordered but the delay was very long for a part in stock.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Rating: 4 out of 5
It fits. Not bad. Delivery time could be a little shorter.
Translated reviews
A
Rating: 1 out of 5
Order received too late
Translated reviews
Response from 1001hobbies
Hello Mr Pitault, Thank you for your comment. We apologize for this incident. We have decided to reimburse you the 8.99€ corresponding to the shipping costs.
We hope you find this offer satisfactory. Best regards, Laure
We hope you find this offer satisfactory. Best regards, Laure
G
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Good, but too bad the shipping costs are so high !!! 7€ paint, as much shipping cost !
Translated reviews
A
Rating: 4 out of 5
R.A.S
Translated reviews