1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Not easy for some searches. In model aircraft, you should have the options "Mounting kit" or "Mounted, injected metal" or "Mounted, plastic".
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/08/2021
Good service at a good price.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/08/2021
Kit was delivered well and over different borders from the continent to the uk in good time. Many thanks.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/08/2021
1 purchase and the last and not due to covid the slowness of delivery. I ordered in Spain and on other sites and everything arrived on time..never again for me.
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Response from 1001hobbies
Hello, thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Customer service will get back to you as soon as possible. Sincerely, 1001hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2021
quick turnaround
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 04/08/2021
Delivered a little later than promised. But otherwise correctly
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Response from 1001hobbies
Hello, Thank you for your comment and we apologize for this incident. We would like to emphasize that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we are very interested in them! As a business gesture, and to keep your trust, we have decided to offer you a 5€ voucher. The code to use is SAVCOM5. This voucher is valid for 1 year and can be broken. We apologize again for this inconvenience and assure you of our full understanding of your dissatisfaction. Sincerely, 1001hobbies
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Verified Buyer
Rating: 2 out of 5
following a purchase from 23/07/2021
This transaction was really weird. The order was done via eBay. It took forever to arrive--3 weeks. I tracked it, and discovered that item was if I never bought it, AND it showed up $20 more! Very confusing. I actually thought I didn't REALLY order it! Then poof, it arrives on my doorstep days later, in a huge box! The item box was only 11 inches long and 3 inches tall. I could have fit at least 6 of those boxes (air to air missiles for F16 models) in that 1 huge box. No wonder the shipping charges were so high! I feel like I have been ripped off a little bit because of the shipping. Unfortunately, they were the only ones that carried this item so I'm not sure what I'm gonna do when I need item again for my special needs son of 30 years.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 05/07/2021
Finally received after an uncertain period, no track and trace working properly. I am not yet convinced to order here again, maybe if the service improves.
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Response from 1001hobbies
Hello, Thank you for posting your comment. Thank you for contacting customer service. We will reply to you as soon as possible. We regret this incident and apologize.
Thank you for your understanding, 1001hobbies customer service.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 13/07/2021
On August 8th 2021.I received merchandise l have ordered.
I have ordered romanian infantry and others .but romanian infantry is missing.
Please ship the romanian infantry that is missing on your
shipping cost.
Thank you for your prompt attention,
Response from 1001hobbies
Good morning,
Thank you for your comment. We would like to inform you that this product has not been sent because we had a stock error. We would like to inform you that we have refunded this reference.
Thank you very much,
1001hobbies
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Verified Buyer
Rating: 1 out of 5
following a purchase from 15/07/2021
Received model kit upon opening find that both sides of the chassis are broken this is now going on for two weeks still no further forward after emailing about the issue on a number of occasions still not resolved £130 spent only to be ignored by customer support
Response from 1001hobbies
Hello,
We would like to inform you that our customer service will get back to you to propose an appropriate solution so that your AFTER SELL is resolved as soon as possible.
Sincerely,
1001hobbies
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/08/2021
Took several days for the ordered to arrive. No problem for me! Package was small, might as well have been in the mail!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/07/2021
Everything in order
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 03/08/2021
This time the shipment took longer than usual. Perfect package and contents. I will continue to buy from 1001 hobbies!!!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/07/2021
Very bad! Item sent 1 month after order! Material missing
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer.
Customer service will get back to you as soon as possible.
Sincerely, 1001hobbies We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 09/07/2021
It's the first order, I can't say much about it. The material arrived correctly,
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/08/2021
Selection of the Clever Paper models was extensive and the prices were excellent. The box for shipping, tho', was larger than needed for the goods and the paper that should have cushioned the products wasn't used efficiently; it didn't really "cushion" anything. No damage, tho'.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/07/2021
Time far too long
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/07/2021
Correct shipment BUT products not tested, result: unusable products
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Response from 1001hobbies
Hello, Thank you for your comment. Our customer service will contact you as soon as possible.
Sincerely, Laure
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2021
Paid for a 2/3 day delivery of a product supposedly available on the website. It arrived 10 days later when I was already on vacation. No excuse, no refund of shipping costs...
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Response from 1001hobbies
Hello Mr Fantino, Thank you for your comment. We would like to inform you that the product you ordered is indicated as "Shipped within 4 to 6 working days " which means that these products are in stock but with our supplier. yes, with 142000 products, you will understand that we cannot stock all these references in our warehouse. We regret that you did not see this information, and apologize for this delay .
thank you for your understanding, 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2021
Fast delivery and good merchandise. I recommend this store because of its wide selection.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2021
meets my expectations
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 28/07/2021
I'm sorry but I waited 9 days to receive the package,despite the fact that I paid the postage for 3/4 business day delivery.
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Response from 1001hobbies
Good morning, Sir, The product was in stock at our supplier, so we destocked it, then when it arrived we sent your product through SDA, which explains this delay.
Thank you for your understanding, Thank you for your understanding, Laure
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 29/07/2021
twice I ordered the same model. Each time the model in the box was different from the box. This time I have sent three emails to three contact addresses and I have not received a replacement.
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Response from 1001hobbies
Hello Mr. Taylor, Thank you for your comment.
We regret this incident and apologize. Our customer service will contact you as soon as possible.
I wish you a good day laure
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 30/07/2021
Good price and fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2021
The site is pretty good and easy to use, it's a shame we can't find all brands of paint, but we manage to find what we need.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 09/07/2021
Very nice maybe the navigation system could be improved a bit. Package arrived early, very helpful after a little inconvenience.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/06/2021
A lot of material and very accessible and comfortable web, only sin a little in the shipments, little precision and information.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 30/07/2021
Very clear.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 31/07/2021
Rather than send the item I ordered in the first place.I was offered a 10 euro voucher to spend in shop.I have requested they send the correct item as it was not cheap.
Response from 1001hobbies
Hello Mr Taylor,
Thank you for your comment.
We regret this incident and apologise to you. Our customer service will get back to you as soon as possible.
Wishing you a nice day
laure
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2021
no more and no less than the entire range of model sites
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2021
Shipment a little longer than expected...but that's okay! Careful delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2021
Very good product.
Cdt
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2021
please note my last two orders, the boxes for the pa foch and the pa charles de gaulles were damaged and the models had suffered some damage, but this can be repaired. the fault lies with the packaging of the models. check with the supplier. it's true that you offer a wide choice of models and this is appreciated.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 21/07/2021
all good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2021
Attentive customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2021
Order shipped incomplete. No communication from the seller! I do not recommend this site to all my modelling friends.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that we have refunded the missing reference. As your order was too old, our system released the shipment of the order because the reference was out of stock.
We would like to inform you that we have reimbursed the missing reference.
Sincerely, 1001 hobbies customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2021
Still haven't received my last order
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that we have opened an investigation with our carrier. We will get back to you as soon as possible.
Thank you for your patience; Sincerely Laure
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Verified Buyer
Rating: 1 out of 5
following a purchase from 02/07/2021
Still not received them
Response from 1001hobbies
Hello,
Thank you for your comment. We would like to inform you that we have launched an investigation with our carrier. Our customer service will get back to you as soon as possible.
Thank you for your patience
Sincerely,
1001 hobbies customer service.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 21/07/2021
Delivery well packed just a slow delivery
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 26/07/2021
Very satisfied fast processing and delivery
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