English 
A
Rating: 4 out of 5
So far, so good
Translated reviews
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
They took a long time to deliver the order due to lack of some product, the rest was OK.
Translated reviews
A
Rating: 4 out of 5
- Navigating the site requires a bit of searching if you're looking for an older product, but that's not a problem.
Translated reviews
A
Rating: 1 out of 5
Order placed over a week ago and still nothing, " order being processed " . So I ask what's going on by e-mail, I'm told that a product is unavailable and that they'll have it within 1 week ... So the whole delivery is delayed. The order was for my cousin's birthday this WE , so no present ... What's more, the code for purchases over 80€ didn't work. If the customer doesn't email to find out what's going on, nothing will happen. The site is not at all up to date in terms of stock, perhaps their specialty is the physical store because the site seems very complete but beware of deliveries. I still don't have my order.
Translated reviews
A
Rating: 2 out of 5
Quick delivery, kit received with paint dry, no after-sales returns
Translated reviews
A
Rating: 4 out of 5
lots of choice!
Translated reviews
A
Rating: 1 out of 5
Error sending my order
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
We will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
V
Rating: 4 out of 5
Fits everything great only too high delivery costs
Translated reviews
G
Rating: 4 out of 5
Neatly delivered only link to track package did not work
Translated reviews
C
Rating: 4 out of 5
Good site for modeling lovers, fast, professional attention and good shipping tracking, although some of their items are not competitively priced, otherwise I recommend it.
Translated reviews
A
Rating: 4 out of 5
parcel received complete
Translated reviews
V
Rating: 2 out of 5
Unfortunately there is no item description, which didn't bother me at first. Only after the order arrived did I notice that there were two different parts per set. Not too dramatic.
However, shipping took a whole 12 days from receipt of payment to handover to the shipping service provider, even though the parts were in stock according to the homepage.
The confirmation that my order was being processed was successful after 3 days, which is a relatively long time.
Probably my last order from this retailer.
Translated reviews
However, shipping took a whole 12 days from receipt of payment to handover to the shipping service provider, even though the parts were in stock according to the homepage.
The confirmation that my order was being processed was successful after 3 days, which is a relatively long time.
Probably my last order from this retailer.
Response from 1001hobbies
Sir, Thank you for your comment. We regret this incident and the delay in processing your order.
We would like to inform you that the product you ordered is out of stock at our supplier on 16/08/2021 09:36:02. As it was a public holiday, our supplier was closed. As a result, he sent us this product immediately after his reopening on August 21, 2021. We received it on 24.08. and sent it back to you.
We apologize again for the delay in processing your order.
We apologize for the delay in processing your order, 1001hobbies customer service.
We would like to inform you that the product you ordered is out of stock at our supplier on 16/08/2021 09:36:02. As it was a public holiday, our supplier was closed. As a result, he sent us this product immediately after his reopening on August 21, 2021. We received it on 24.08. and sent it back to you.
We apologize again for the delay in processing your order.
We apologize for the delay in processing your order, 1001hobbies customer service.
G
Rating: 4 out of 5
Everything was great! Beautiful puzzles and neatly delivered!
Translated reviews
V
Rating: 4 out of 5
Aurait du être excellent, mais un problème est suvenu avec les papiers à la douane ( j’ai du payer $26.00 )
V
Rating: 4 out of 5
Everything in order
Translated reviews
A
Rating: 4 out of 5
good transaction and correct delivery time
Translated reviews
A
Rating: 1 out of 5
Long, very long delivery times, plus customs charges.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your email. We would like to inform you that we are in France and you should have known that when you received your parcel, customs would ask you for customs duties.
In addition, you ordered a product in stock from our supplier " Shipped within 4 to 6 working days" , but as we were in school vacation period, the delivery times may have been a little longer.
We apologize and wish you a nice day. Sincerely, 1001 hobbies customer service.
In addition, you ordered a product in stock from our supplier " Shipped within 4 to 6 working days" , but as we were in school vacation period, the delivery times may have been a little longer.
We apologize and wish you a nice day. Sincerely, 1001 hobbies customer service.
A
Rating: 4 out of 5
good site for scale models
Translated reviews
V
Rating: 1 out of 5
The item I ordered was not what I received.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this situation.
We thank you for this information.
Sincerely,
customer care
Thank you for your comment. We regret this situation.
We thank you for this information.
Sincerely,
customer care
A
Rating: 1 out of 5
I received a parcel for which nothing corresponds to my order. It's a pity because it's the first time I've ordered and I already have a 2 week lead time for the parts I need quickly. Now I don't need the parts any more, a supplier will deliver them to me within 3 working days...
Translated reviews
Response from 1001hobbies
Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.
A
Rating: 4 out of 5
On-time delivery in good condition
Translated reviews
A
Rating: 1 out of 5
ils ce soucis pas de leurs clients s a v archi nul comme le reste sauvez vous vite ne fair8es pas leur confiance5
Translated reviews
Response from 1001hobbies
Thank you for your comment. We would like to inform you that our customer service department responded to your e-mail, offering you a credit note even though the error was not our fault, since it was you who made the mistake of ordering a model, when you thought it was a miniature.
We are awaiting your return to proceed with the refund or exchange of your product, if possible.
Sincerely, 1001hobbies customer service.
We are awaiting your return to proceed with the refund or exchange of your product, if possible.
Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
perfect !!!!!!
Translated reviews
A
Rating: 4 out of 5
Delivery on time, parcel well protected.
Translated reviews
A
Rating: 4 out of 5
Product conforms to seller's description
Translated reviews
G
Rating: 4 out of 5
Site is very comprehensive, good information. The shopping cart took some searching, needs to be more clearly displayed.
Translated reviews
G
Rating: 2 out of 5
could not log in,telephone in french or english
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Rating: 1 out of 5
Null and void
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 4 out of 5
nothing to report, speed, efficiency, good tracking information, very good, keep up the good work. Best regards.
Translated reviews
G
Rating: 4 out of 5
Clear webshop.
Translated reviews
A
Rating: 4 out of 5
Products available, complete order, fast delivery.
Translated reviews
A
Rating: 2 out of 5
Delivery too long
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
1001hobbies customer service will contact you as soon as possible. Have a nice day!
1001hobbies customer service.
1001hobbies customer service will contact you as soon as possible. Have a nice day!
1001hobbies customer service.
A
Rating: 4 out of 5
Delivery packaging to be reviewed
Translated reviews
A
Rating: 1 out of 5
Shipping and delivery times too long, package incomplete!
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. The customer service 1001Hobbies will contact you as soon as possible.
1001Hobbies customer service will contact you as soon as possible. Have a nice day 1001hobbies customer service.
1001Hobbies customer service will contact you as soon as possible. Have a nice day 1001hobbies customer service.
A
Rating: 1 out of 5
You can't be serious
Translated reviews
V
Rating: 4 out of 5
According to the website, my order was supposed to be shipped immediately. It did not ship for almost two weeks. Communications with 1001Hobbies was good and once the order did ship, they kept me updated on the status. While I did receive the order later then expected over two weeks, all other matters were satisfactory.
G
Rating: 4 out of 5
Neatly packaged and nicely on time.
Translated reviews
A
Rating: 4 out of 5
Fast and efficient. Thank you
Translated reviews
V
Rating: 4 out of 5
Product was great and communication with 1001hobbies was great too! Had some issues with the long distance shipping, but they were incredibly responsive.
V
Rating: 4 out of 5
Easy to find what I wanted and it was the only place with the item I wanted in stock. Delivery took a bit longer than expected but item came in new, good condition.