English 
G
Rating: 4 out of 5
Took several days for the ordered to arrive. No problem for me! Package was small, might as well have been in the mail!
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2 and 4 stars
Reset filtersV
Rating: 4 out of 5
Everything in order
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C
Rating: 4 out of 5
This time the shipment took longer than usual. Perfect package and contents. I will continue to buy from 1001 hobbies!!!!!
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A
Rating: 1 out of 5
Very bad! Item sent 1 month after order! Material missing
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer.
Customer service will get back to you as soon as possible.
Sincerely, 1001hobbies We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
Customer service will get back to you as soon as possible.
Sincerely, 1001hobbies We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Rating: 4 out of 5
It's the first order, I can't say much about it. The material arrived correctly,
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V
Rating: 4 out of 5
Selection of the Clever Paper models was extensive and the prices were excellent. The box for shipping, tho', was larger than needed for the goods and the paper that should have cushioned the products wasn't used efficiently; it didn't really "cushion" anything. No damage, tho'.
A
Rating: 1 out of 5
Time far too long
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A
Rating: 2 out of 5
Correct shipment BUT products not tested, result: unusable products
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Response from 1001hobbies
Hello, Thank you for your comment. Our customer service will contact you as soon as possible.
Sincerely, Laure
Sincerely, Laure
A
Rating: 2 out of 5
Paid for a 2/3 day delivery of a product supposedly available on the website. It arrived 10 days later when I was already on vacation. No excuse, no refund of shipping costs...
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Response from 1001hobbies
Hello Mr Fantino, Thank you for your comment. We would like to inform you that the product you ordered is indicated as "Shipped within 4 to 6 working days " which means that these products are in stock but with our supplier. yes, with 142000 products, you will understand that we cannot stock all these references in our warehouse. We regret that you did not see this information, and apologize for this delay .
thank you for your understanding, 1001hobbies customer service
thank you for your understanding, 1001hobbies customer service
A
Rating: 4 out of 5
Fast delivery and good merchandise. I recommend this store because of its wide selection.
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A
Rating: 4 out of 5
meets my expectations
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A
Rating: 1 out of 5
I'm sorry but I waited 9 days to receive the package,despite the fact that I paid the postage for 3/4 business day delivery.
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Response from 1001hobbies
Good morning, Sir, The product was in stock at our supplier, so we destocked it, then when it arrived we sent your product through SDA, which explains this delay.
Thank you for your understanding, Thank you for your understanding, Laure
Thank you for your understanding, Thank you for your understanding, Laure
C
Rating: 1 out of 5
twice I ordered the same model. Each time the model in the box was different from the box. This time I have sent three emails to three contact addresses and I have not received a replacement.
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Response from 1001hobbies
Hello Mr. Taylor, Thank you for your comment.
We regret this incident and apologize. Our customer service will contact you as soon as possible.
I wish you a good day laure
We regret this incident and apologize. Our customer service will contact you as soon as possible.
I wish you a good day laure
G
Rating: 4 out of 5
Good price and fast delivery.
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A
Rating: 4 out of 5
The site is pretty good and easy to use, it's a shame we can't find all brands of paint, but we manage to find what we need.
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A
Rating: 4 out of 5
Very nice maybe the navigation system could be improved a bit. Package arrived early, very helpful after a little inconvenience.
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C
Rating: 4 out of 5
A lot of material and very accessible and comfortable web, only sin a little in the shipments, little precision and information.
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G
Rating: 4 out of 5
Very clear.
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V
Rating: 2 out of 5
Rather than send the item I ordered in the first place.I was offered a 10 euro voucher to spend in shop.I have requested they send the correct item as it was not cheap.
Response from 1001hobbies
Hello Mr Taylor,
Thank you for your comment.
We regret this incident and apologise to you. Our customer service will get back to you as soon as possible.
Wishing you a nice day
laure
Thank you for your comment.
We regret this incident and apologise to you. Our customer service will get back to you as soon as possible.
Wishing you a nice day
laure
A
Rating: 4 out of 5
no more and no less than the entire range of model sites
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A
Rating: 4 out of 5
Shipment a little longer than expected...but that's okay! Careful delivery.
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A
Rating: 4 out of 5
Very good product.
Cdt
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Cdt
A
Rating: 4 out of 5
please note my last two orders, the boxes for the pa foch and the pa charles de gaulles were damaged and the models had suffered some damage, but this can be repaired. the fault lies with the packaging of the models. check with the supplier. it's true that you offer a wide choice of models and this is appreciated.
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V
Rating: 4 out of 5
all good
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A
Rating: 4 out of 5
Attentive customer service.
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A
Rating: 1 out of 5
Order shipped incomplete. No communication from the seller! I do not recommend this site to all my modelling friends.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that we have refunded the missing reference. As your order was too old, our system released the shipment of the order because the reference was out of stock.
We would like to inform you that we have reimbursed the missing reference.
Sincerely, 1001 hobbies customer service
We would like to inform you that we have reimbursed the missing reference.
Sincerely, 1001 hobbies customer service
A
Rating: 1 out of 5
Still haven't received my last order
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that we have opened an investigation with our carrier. We will get back to you as soon as possible.
Thank you for your patience; Sincerely Laure
Thank you for your patience; Sincerely Laure
V
Rating: 1 out of 5
Still not received them
Response from 1001hobbies
Hello,
Thank you for your comment. We would like to inform you that we have launched an investigation with our carrier. Our customer service will get back to you as soon as possible.
Thank you for your patience
Sincerely,
1001 hobbies customer service.
Thank you for your comment. We would like to inform you that we have launched an investigation with our carrier. Our customer service will get back to you as soon as possible.
Thank you for your patience
Sincerely,
1001 hobbies customer service.
G
Rating: 4 out of 5
Delivery well packed just a slow delivery
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V
Rating: 4 out of 5
Very satisfied fast processing and delivery
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C
Rating: 4 out of 5
Good prices but shipping costs are very expensive
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A
Rating: 4 out of 5
Nothing to say
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C
Rating: 4 out of 5
Within what they offer. No problems.
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A
Rating: 1 out of 5
It's a shame that the boxes are missing 13 figurines instead of 15.
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Response from 1001hobbies
Mr Pigeon, Thank you for your email. Our customer service will get back to you as soon as possible. We apologize for this incident and inform you that we will immediately inform our supplier.
Thank you for your patience, 1001hobbies customer service.
Thank you for your patience, 1001hobbies customer service.
G
Rating: 4 out of 5
The order arrived well . Greetings Hans
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G
Rating: 4 out of 5
Order goes very well, the follow-up of delivery could be better due to the mail in the language set, I got instead of Dutch mails, French. Otherwise very satisfied.
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A
Rating: 4 out of 5
Very well received
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A
Rating: 4 out of 5
Very good Choice of materials. I discover
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A
Rating: 4 out of 5
Very satisfied
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A
Rating: 4 out of 5
No problem
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