Customer reviews of 1001hobbies

Had a problem with damage to one of the kits in this order. Reported it, sent pictures, replied to emails, but got no resolution for the damage that occured as a result of box selection and packaging.

1001 had what i was looking for at a good price and their shipping time was great.

When you send an order abroad, you have to deduct French VAT and other taxes, because I had to pay Swiss VAT and customs taxes, which makes your models much more expensive than buying them locally.

From start to finish, everything is good

no complaints

I ordered an expensive boat model. When it turned up the box was battered and some of the parts were missing. Despite promises from 1001Models to solve the problem I have received nothing. I let them have all the information I could, but despite this and e-mails back and forth for months I have received nothing. The model itself is excellent, but no good unless complete. I will never deal with this company again, their customer services are appalling. I recommend anyone who wants a model buys from a company who actually gives a toss about their customers.

Fine

Clear website, ordered and paid easily and quickly. Delivery could be a little faster, but overall satisfied from start to finish.

Shipping is a little expensive. Took a long time from placing order to Shipping....but once it shipped it was quick. Product arrived in one piece. Customer service was helpful too.

Fast delivery and good value. Goods OK. After ordering and also after delivery no feedback or information to email address.

Good selection and reasonable prices

Very disappointed with the poor customer service. The kit was posted to the wrong address despite me correcting the address with them THREE times. and asking them to verify that they had the correct adress. All of this was done before the package was posted.
After shipping to the wrong address 1001 hobbies washed their hands of it when I contacted them. It was left to me to retrive the package at additional cost.
Very poor service. I will never order from them again.

Very satisfied overall with the service, speed and products delivered. A little disappointed by the product "Custer the last hunt", which uses the same 10-figure sheet 4 times and therefore 4 times Custer ;-) Thank you.

Took months before I received the order. Moreover, the wrong product was delivered first. I also found it annoying that email communication was in three different languages. Sorry folks, but there really is room for improvement.

Very professional

The delivery with problems of Correos. The worst of all has been the product. Box without any seal. Only two pieces of tape. Loose pieces out of its matrix and out of its plastic bag. Pieces half assembled with glue remains. In the adhesive sheet have been cut some remaining in place the gap. Sincerely I have the feeling of having suffered a scam. I send you an email with photos that show that this is a product that has been manipulated by a previous customer and returned to you. It is the first time I buy from you and I hope a response giving an explanation to what happened.

no problems to report

Before offering products on your site, you should make sure you have them in stock. That way, customers won't have to wait a long time and call again and again.

the packaging is good just the delivery took quite a long time about 3 or so weeks

Very complete page. Correos de España very punctual in the delivery. Very good traceability. Total delivery time a little long...

Particularly poor communication. Unreachable by phone. Via e-mail was communicated that not everything was in stock, after three weeks I received a box containing everything. Finally received a response via e-mail, but to a question I did not ask. Guess they only give some standard responses and nothing else. For me the last time. At verspaget.nl it is in the mail the next day.

impeccable delivery but it takes a long time to receive the parcels

They sent me the wrong item, a cheap unrelated product I never ordered. Customer service just keeps sending out questionnaires and no answers about our situation, so no help there either, I'm at a crossroads as for to what to do next.

I know the products for more or less the same prices as in the maket stores.

Non-compliant item, delivery time not respected and no reply to my email requesting repairs. However, my payment was cashed. Since then, radio silence.

Unfortunately one item was out of stock for some time

I ordered a set with accessories at the beginning of March. I was sent an email to say it had been dispatched with tracking number. 4 weeks of tracking and nothing. I emailed customer service to find out the problem, no reply for 2 weeks. When they did reply they said they’d look into it and get back to me. I had to chase them after 2 weeks. Said it had been lost (I could have told them that!) and they’d send another. Sent lots of emails to customer services to find out where it was as I hadn’t received an email to say it had been sent with very little response. I finally received my order this week (8th June). So 3 months for an order when they said around 2 weeks is bloody poor, communication is also non existent so safe to say I will not purchase again from them.

Efficient delivery, well packaged, serious work

Very poor customer service.

Despite the problems caused by the confinement requirements, the wait was very short, and the follow-up "commented" as we went along was very .... reassuring.

No comment

They have taken 2 weeks to send material that they told me they would send in a few days. Besides when entering the address I selected Spain and Canary Islands and they charged me 75€ for shipping. Then I asked them to change it and return it to me but they took a long time to answer and now they say that it takes 14 days to return... we will see how it goes... but they don't return me all the postage even saying that the postage was free... I don't understand very well but with all these difficulties I prefer to finish with the subject and forget about 1001 hobbies, there is a lot of web with excellent service to waste time in a web managed from France and with a rather weak service (maybe it was bad luck in my order, I don't know, but I regret having bought in this web).

parcel received in perfect condition but shipping took a long time.

Products conform and at a good price, but delivery time a little long (and especially without information on a restocking date) ...

But you have got to be kidding me I had ordered decals in 1/32 scale for an American plane and others also in 1/32 scale for a German plane and you sent me decals for the P-38J Lightning but the most serious thing is that they are in 1/48 scale so they are unusable. Therefore I have ended my relationship with you for good. I asked for apples and you sent me bananas but I paid for apples...goodbye

Order delivered very late and one of the products was missing. I was unable to give the gifts in time. Impossible to reach the phone number for information. I'll pass next time.

this company is a ripoff they do not inform you about import duties £56.00 on my order you think you are buying from an UK company , but you then find out it is a french company, you receive an email asking for import duties !!!!!!!! we all know how many scam emails we receive. You then ask 1001 hobbies for confirmation of import duties, they then do not reply so you check the couriers website. Even worse they have shipped the package with useless parcel service oops I mean UPS they say I can pay the driver upon delivery I then receive an email telling me UPS have failed to deliver twice even though I was at home on both occasions. getting no help from 1001hobbies I managed to sort out delivery and payment with UPS . IF you are a UK modeler steer clear of these scammers. you will probably be able to buy what you want from a reputable UK wholesaler.

paintwork excellent price but plastic model expensive compared to other competitors

Good site

Great delivery. Only had a small crease in the mat but otherwise good