English 
V
Rating: 1 out of 5
Defective! First weeks of delay, then damaged shipping, then weeks of delay with the warranty. Beware of this supplier,
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2 and 4 stars
Reset filtersG
Rating: 4 out of 5
good overview
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G
Rating: 4 out of 5
Fast delivery, clear site
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V
Rating: 4 out of 5
The model kit arrived in good condition and time, considering the package had to pass through customs.
The email containing the delivery information though, was displayed in French, and even when I selected the Union Jack icon to specify UK language, only a very small portion of the page was translated to English. But no other issues. All was good.
The email containing the delivery information though, was displayed in French, and even when I selected the Union Jack icon to specify UK language, only a very small portion of the page was translated to English. But no other issues. All was good.
A
Rating: 4 out of 5
delivery on time, well done for respecting the timing prices a little high
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V
Rating: 4 out of 5
Delivery time a little long. But items available that are not available elsewhere. Purchase transaction ok.
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V
Rating: 4 out of 5
A wide range of models, but stock not held in the UK. Hence a long wait for delivery
G
Rating: 2 out of 5
Slow delivery , does arrive and respond to emails
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Response from 1001hobbies
Hello, Thank you for your comments. We regret the delay and apologize for this incident.
We thank you for taking the time to alert us to this inconvenience.
We wish you a happy day The Customer Service
We thank you for taking the time to alert us to this inconvenience.
We wish you a happy day The Customer Service
G
Rating: 4 out of 5
Clear
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V
Rating: 1 out of 5
Very bad. Order shipped from France wrapped in nothing but some bubble wrap! ANY model kit needs to boxed in a larger box and then padded with newspaper, bubble wrap etc. your order arrived promptly but was crushed in transit. NEVER ship a model without boxing in a bigger box and padding it. You must be stupid not to know this
Response from 1001hobbies
Sir,
Thank you for your comment.
We apologize for this incident, our customer service will get back to you as soon as possible.
Sincerely,
1001 hobbies
Thank you for your comment.
We apologize for this incident, our customer service will get back to you as soon as possible.
Sincerely,
1001 hobbies
G
Rating: 4 out of 5
Delivery took a very long time. 5-7 days became 3 weeks. Well packaged.
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A
Rating: 2 out of 5
Waiting 3 MONTHS for this order may be a bit long...
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Response from 1001hobbies
Hello, Thank you for your comment and we apologize for this incident. Our customer service will get back to you by email as soon as possible.
Wishing you a nice day, 1001hobbies customer service.
Wishing you a nice day, 1001hobbies customer service.
A
Rating: 4 out of 5
Delay a bit long but everything arrived fine.
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A
Rating: 4 out of 5
A VOIR LES POTS HUMBROL , SOUVENT DES MORCEAUX DE PEAUX SONT EN FORMATIONS ET BIEN SUR PARFOIS UNE PETITE QUANTITEE DE PEINTURE PEUT E¨TRE RECUPEREE . YOU NEED TO SEE THE PROBLEM.
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A
Rating: 4 out of 5
Good site large selection fast delivery very happy
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G
Rating: 1 out of 5
Placing an order on 28/01 and after complaining to ECB getting the shipment on 22/06 is not advertising.
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A
Rating: 4 out of 5
Another mistake - a small one, admittedly, but a mistake all the same, when all you have to do is check what's in the box that's going to the cy Shame and irritation!
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C
Rating: 4 out of 5
Once the problem with the initial failed order was resolved everything went well. I would request that a purchase could not be made if the product is not available. I see a big problem with the initial availability check. Thank you att Juan Emilio.
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A
Rating: 4 out of 5
good site but the items I'm interested in (models, 1/72 figures, WW2 and accessories) are more expensive than on other similar sites.
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V
Rating: 1 out of 5
Very poor customer service if something breaks!
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Response from 1001hobbies
Hello, thank you for your comment. We have sent your product back to our supplier for them to investigate, but we have not heard back yet.
Thank you for your patience, your soap is in good hands.
Sincerely, 1001hobbies customer service.
Thank you for your patience, your soap is in good hands.
Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
Fine
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G
Rating: 4 out of 5
no !
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A
Rating: 4 out of 5
Site use ok
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A
Rating: 4 out of 5
is a good modeling and figurine site, item search and display is not always great.
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V
Rating: 4 out of 5
One of the resin detail sets had a broken exhaust and a broken "protective" flange. No big deal, but I believe additional protection packaging should be implemented. This would likely have prevented the breakage. Also I feel the shipping time was considerable, even with the pandemic, though I realize the postal system was the culprit here..
G
Rating: 4 out of 5
fine, do what they say
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V
Rating: 4 out of 5
Other than having to wait for order after paying a premium for post and packing the items received were as stated the website was easy to follow overall experience good
A
Rating: 4 out of 5
Kindness and information on shipping and tracking
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A
Rating: 4 out of 5
easy to navigate
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A
Rating: 4 out of 5
Super well packaged, everything is ok, nothing is missing. Just one thing that is not great, the waiting time to get his package. In fact often what we order is not really in stock, so we will have a small 15en days waiting before having our order. Nothing serious but it would be nice to know if it is in stock or in stock " deferred " when you order. thank you to the whole team and looking forward to recommending you.
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V
Rating: 1 out of 5
Had a problem with damage to one of the kits in this order. Reported it, sent pictures, replied to emails, but got no resolution for the damage that occured as a result of box selection and packaging.
Response from 1001hobbies
Sir,
Thank you for your email. We would like to inform you that we have replied to your e-mails and have proposed solutions to you.
Sincerely,
Laure
Thank you for your email. We would like to inform you that we have replied to your e-mails and have proposed solutions to you.
Sincerely,
Laure
V
Rating: 4 out of 5
1001 had what i was looking for at a good price and their shipping time was great.
A
Rating: 1 out of 5
When you send an order abroad, you have to deduct French VAT and other taxes, because I had to pay Swiss VAT and customs taxes, which makes your models much more expensive than buying them locally.
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Response from 1001hobbies
Hello, Thank you for your comment. We regret your dissatisfaction. We are informing our development department today to find out what happened. Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
From start to finish, everything is good
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G
Rating: 4 out of 5
no complaints
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V
Rating: 1 out of 5
I ordered an expensive boat model. When it turned up the box was battered and some of the parts were missing. Despite promises from 1001Models to solve the problem I have received nothing. I let them have all the information I could, but despite this and e-mails back and forth for months I have received nothing. The model itself is excellent, but no good unless complete. I will never deal with this company again, their customer services are appalling. I recommend anyone who wants a model buys from a company who actually gives a toss about their customers.
Response from 1001hobbies
Mr Belalmy,
Thank you for your email. We regret this incident and apologise for the delay. Our customer relations department has contacted you. You have indicated that some parts were missing. We are still waiting for the sheet necessary to open your after-sales service with the supplier.
Thank you for your patience,
1001 hobbies customer service.
Thank you for your email. We regret this incident and apologise for the delay. Our customer relations department has contacted you. You have indicated that some parts were missing. We are still waiting for the sheet necessary to open your after-sales service with the supplier.
Thank you for your patience,
1001 hobbies customer service.
A
Rating: 4 out of 5
Fine
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G
Rating: 4 out of 5
Clear website, ordered and paid easily and quickly. Delivery could be a little faster, but overall satisfied from start to finish.
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V
Rating: 4 out of 5
Shipping is a little expensive. Took a long time from placing order to Shipping....but once it shipped it was quick. Product arrived in one piece. Customer service was helpful too.
V
Rating: 4 out of 5
Fast delivery and good value. Goods OK. After ordering and also after delivery no feedback or information to email address.
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