English 
A
Rating: 4 out of 5
They bent over backwards for the decalquo from England and so did the model, even though it was late in arriving.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
Very bad translations of the catalog in general. From French to Spanish they should not be so bad. Some of them are translated from English to Spanish by the automatic translator and look like the translations of the Chinese on EBay or Amazon.
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A
Rating: 2 out of 5
Material received not in good condition, light broken, magnifying glass ditto, all gone to waste, thank you for doing what is necessary to send me back material in good condition. Sincerely
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us photos of the item that you claim to have damaged. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 4 out of 5
Order has been received it just it to so long to get it.
V
Rating: 1 out of 5
It took way too long to get here. I marked the package refused and sent it back!
Response from 1001hobbies
Bonjour,
Nous vous remercions pour votre commentaire. Nous déplorons cet incident et vous présentons nos excuses pour cet incident. Nous vous remercions de prendre contact avec le service client : [email protected]
cordialement,
Le service client
Nous vous remercions pour votre commentaire. Nous déplorons cet incident et vous présentons nos excuses pour cet incident. Nous vous remercions de prendre contact avec le service client : [email protected]
cordialement,
Le service client
A
Rating: 4 out of 5
Easy access to the site, but lacks the sujétions of color and other materials to enhance the models.
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C
Rating: 1 out of 5
It does not fit my needs. I was interested in two 1000 l. tanks for waste. Not the supposed model that I received. The advertisement of the item, is totally misleading. I am pending to return it and to be refunded the amount paid. I hope this is not a scam. I need instructions to the effect, which I expect to receive.
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Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that we clearly indicate that it is a part for modelers, we are sorry that you did not notice it.
Please be informed that we have not yet received your products, our customer service will contact you as soon as possible.
Thank you for your patience, We appreciate your patience, Laure
Please be informed that we have not yet received your products, our customer service will contact you as soon as possible.
Thank you for your patience, We appreciate your patience, Laure
A
Rating: 4 out of 5
The package is very good, the parts are in the original packaging.
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V
Rating: 2 out of 5
I had to pay £40 import duty on the delivery which was not made clear.
Response from 1001hobbies
Hello,
Since the Brexit, the orders above 135 £ are subject to taxation by the English customs. We deplore this situation, but we warn our customers.
Sincerely,
Laure
Since the Brexit, the orders above 135 £ are subject to taxation by the English customs. We deplore this situation, but we warn our customers.
Sincerely,
Laure
A
Rating: 4 out of 5
on time..nice product and seriousness in dealing with payments..nice site to the next purchases!!!
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A
Rating: 2 out of 5
Too long to deliver
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 4 out of 5
Delivery faster than usual, positive.
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A
Rating: 1 out of 5
Run away from this store, error when buying an item, email within 12 hours to cancel the order and no response. The store sends the item (it happens) on the other hand procedure for product return initiated on their site (archaic by the way) and it's been 5 days that I'm waiting for someone to deign to answer me, the way customers are treated is not acceptable.
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Response from 1001hobbies
Hello, Mr Martin, thank you for your e-mail. We would like to inform you that we do not have any cancellation emails from you at our customer service address. We regret this. Our customer service will contact you as soon as possible.
Thank you for your understanding, Laure
Thank you for your understanding, Laure
C
Rating: 4 out of 5
Easy purchase and good and fast service.
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V
Rating: 1 out of 5
Terrible! Sent me the wrong kit, finally accepted that they had made a mistake, promised to send me a return label so I could return it, and two weeks later no sign of it! I am still, a month later, still without the kit that I PAID FOR! Awful! Do not shop here!
Response from 1001hobbies
Hello,
Thank you for your opinion. I inform you that our customer service will come back to you as soon as possible.
Sincerely,
Laure
Thank you for your opinion. I inform you that our customer service will come back to you as soon as possible.
Sincerely,
Laure
C
Rating: 4 out of 5
THEY ALWAYS WORK WELL, BUT THIS LAST TIME WE HAD TO SEND THEM A REMINDER.
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A
Rating: 2 out of 5
One reference missing on 4 and if I hadn't been bitching about it I think I'd still be waiting. Didn't bother to contact me to apologize for the delay. Didn't even send a partial order. I had time to order 2 times in Japan and 2 times in Belgium and received the kits before. Very disappointing experience. Wouldn't do it again.
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Response from 1001hobbies
Hello Mr Thorigny, Thank you for your comment. We would like to remind you that on 20/05/21, we split your order in order not to delay the delivery of your order any longer. This new order is currently being prepared.
Sincerely, Laure
Sincerely, Laure
A
Rating: 2 out of 5
communication and zero deadlines were not met but I still received my bust and I'm happy.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We offer you free shipping on your next order: please use the code portgratuit25. 1001hobbies customer service.
We offer you free shipping on your next order: please use the code portgratuit25. 1001hobbies customer service.
A
Rating: 4 out of 5
in the defeated
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V
Rating: 4 out of 5
The contents of the consignment were as requested. However, the delivery itself left a lot to be desired - not clear for what reason - nevertheless, if required again.
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A
Rating: 4 out of 5
Reasonable delivery time this time. Order complete.
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A
Rating: 4 out of 5
Models received fairly quickly and in good condition
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A
Rating: 1 out of 5
too long 1 year of waiting since the origin of the order following errors on your part and confusion in your emails. Fortunately, everything turned out fine.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Rating: 2 out of 5
Product in order. Customer service poorly accessible. Answering machine not in Dutch. Time between ordering and receiving far too long. When you ask a question on the site you get no answer.
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A
Rating: 1 out of 5
Order paid January 26, 2021. Evaded after a thousand trivial and false excuses after repeated threats from me to report the scam in place on 18/05/2012. You draw your own conclusions.
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Response from 1001hobbies
Hello, Thank you for your order. We regret this incident, twice we asked you for your Iban because the one you gave us is not the right one, we then asked you for an official document from the bank, but you did not want to transmit it.
We are sorry for your comment, but we cannot refund you today because French law requires us to refund you through the payment channel.
Sincerely, Laure
We are sorry for your comment, but we cannot refund you today because French law requires us to refund you through the payment channel.
Sincerely, Laure
A
Rating: 4 out of 5
no French instructions.
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A
Rating: 4 out of 5
1001 hobbies has rectified its error, so all went well in this catch-up delivery.
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A
Rating: 2 out of 5
The only tracking information provided to the customer is the payment receipt, the arrival of the parcel at the delivery point and the collection of the parcel from the delivery point. The order processing time is very long (it's certainly advertised)... so long that items in stock when the order is confirmed are no longer in stock when the order is prepared. And the customer receives no information. 1001hobbies offers RC items that I can't find on other sites in France... This state of affairs should not lead to a lack of information for the customer.
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Response from 1001hobbies
Hello, Thank you for your comment. To thank you for your loyalty, we are offering you free shipping on your next order to show you that this delay is not representative of the services we offer. To do this, please use the code PORTGRATUIT25.
To do so, please use the code PORTGRATUIT25. 1001 Hobbies Customer Service
To do so, please use the code PORTGRATUIT25. 1001 Hobbies Customer Service
A
Rating: 4 out of 5
Very good product
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V
Rating: 1 out of 5
The order arrived very late. One item (Marvel figure) was delivered broken in the box. When I contacted customer service, I was answered in Dutch and was not offered a return or anything similar for a defective item, but a voucher for 5 euros. Is that a joke? I was also asked to send a photo. Just keep your hands off and order elsewhere for a higher price than from this joke of a company.
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Response from 1001hobbies
Hello, thank you for your e-mail. We regret this situation and apologize for this incident. We invite you to email us at [email protected] to explain what is going on.
Yours sincerely, 1001hobbies
A
Rating: 1 out of 5
Order delivered 3 months after placing it
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Response from 1001hobbies
Mr GIVELET, Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. We thank you for your understanding, 1001hobbies customer service.
V
Rating: 4 out of 5
great products, time lag acceptable due to distance
A
Rating: 4 out of 5
It is well structured and gives explanations about what you are buying
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G
Rating: 4 out of 5
Delivery was fine on time, packaging was less so, sides of box torn cardboard buckled, contents survived thankfully.
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A
Rating: 4 out of 5
Good after-sales service, but not easy to contact...
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G
Rating: 2 out of 5
The RC car we ordered arrived with the tyraps already cut. After this we found out that the remote control does not respond properly and the car suddenly goes backwards without you operating the remote. Still no response heard from 1001
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A
Rating: 1 out of 5
Horribly disappointed by 1001 hobbies, my box of Warhammer miniatures wasn't even in a cardboard box, just wrapped in bubble wrap, so the box was damaged, and there was some damage inside, notably to a set and part of a miniature. This shows just how little seriousness this store takes. Disgraceful. I've never seen such sloppy service in the model world. A Flee.
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Response from 1001hobbies
Thank you for your comment. We would like to inform you that we will refund 10% of your order, i.e. 7€90. This refund will be made within 10 days.
Sincerely, Laure
Sincerely, Laure
A
Rating: 1 out of 5
Deplorable service, zero communication, deadlines not met
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 4 out of 5
The shipping cost was high, and the delivery slow for me in the US, due to it all happening from France. On the other hand, the product was very hard to find here, the product price was fine, and the service was very good.
A
Rating: 4 out of 5
no problems navigating the site, good customer service.
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