English 
V
Rating: 4 out of 5
The item I ordered was not in stock. so there was a lengthy wait for it. Delivery was quick when it arrived in store
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Well packaged product...
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A
Rating: 2 out of 5
The parcel delivered did not contain my order. In addition, access to the return and contact with the service is impossible.
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Response from 1001hobbies
Mr Lahouze, Thank you for your comment. We would like to inform you that we are waiting for the return parcel, and that we will ship the correct reference. Please accept our apologies for any inconvenience this may cause us.
Thank you for your feedback. Sincerely, 1001 hobbies customer service.
Thank you for your feedback. Sincerely, 1001 hobbies customer service.
V
Rating: 4 out of 5
Good experience
A
Rating: 4 out of 5
Quick purchase and fast delivery!
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A
Rating: 1 out of 5
very disappointed because everything I ordered did not arrive despite payment in advance. i will no longer use 1001 hobbies for my purchases
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Response from 1001hobbies
Hello, Thank you for your comment. We are sorry about this comment, for us the package is delivered on 7/05/21. Please contact our customer service at: [email protected] Thank you for your feedback, Sincerely, 1001 hobby customer service.
V
Rating: 4 out of 5
I was very happy with the service and the product, however, the import duty stung a bit, but only reason I didn’t give 5 stars is that the wife found out and I was in the naughty corner for the rest of the evening.
A
Rating: 4 out of 5
Order very good Delivery a little long
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A
Rating: 4 out of 5
I had trouble finding the books in the site menus. fortunately, the search function is there. the books arrived in a sturdy package.
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A
Rating: 1 out of 5
Very unhappy
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Response from 1001hobbies
Mr Lastella, Thank you for your comment. We regret this and apologize for the incident. We invite you to come back to us and explain what happened!
Sincerely, 1001 hobbies Customer Service
Sincerely, 1001 hobbies Customer Service
V
Rating: 4 out of 5
1st delivery went missing but after contacting them they did everything possible to ensure they delivered promptly the second time. Would definitely use them again
V
Rating: 4 out of 5
Took a while to tell me they couldn't provide stock to me, although on their website they had it marked as "in stock". Once they did, a refund was very quickly provided.
V
Rating: 1 out of 5
Still waiting to recieve order
Response from 1001hobbies
Hello,
Thank you for your email. We inform you that the sending of your order is delayed because of the Brexit, indeed, our supplier being in England, the deliveries are really complicated but know that we do everything possible to send your orders as soon as possible.
Thank you for your trust and your understanding,
Best regards
Laure
Thank you for your email. We inform you that the sending of your order is delayed because of the Brexit, indeed, our supplier being in England, the deliveries are really complicated but know that we do everything possible to send your orders as soon as possible.
Thank you for your trust and your understanding,
Best regards
Laure
V
Rating: 1 out of 5
Ordered a model which was sent back for some reason. I was informed and told it would be on its way but as yet no model and no reply to my emails. Don't mind the delay as long as they keep me informed but lack of communication is very poor. Will be getting bank to recover money if model/communication not forthcoming soon.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
V
Rating: 2 out of 5
Sent me the wrong product and haven’t responded to my email querying the incorrect order.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
V
Rating: 1 out of 5
Our order. An expensive two way radio headset was delivered faulty. The main headset was damaged and not functioning properly.
We told them on the customer service contact which was an incorrect email. We are very concerned that we may not get a replacement item or our money back. The fact that the email address is not working gives us cause to believe that we are in trouble with this.
We told them on the customer service contact which was an incorrect email. We are very concerned that we may not get a replacement item or our money back. The fact that the email address is not working gives us cause to believe that we are in trouble with this.
Response from 1001hobbies
Hello ,
Thank you for your comment. We will get back to you as soon as possible to understand what is going on?
Thank you for your understanding,
Laure
Thank you for your comment. We will get back to you as soon as possible to understand what is going on?
Thank you for your understanding,
Laure
V
Rating: 2 out of 5
Very poor service.Ordered some little bottles of acrylic paint a month ago and still haven’t received it.If I had known it was out of stock, I would have never ordered it.Building project severely delayed.
V
Rating: 1 out of 5
Since my last review still no refund only ideal promises of customer services contacting me to arrange refund. Maybe they bissy blockading Jersey? Maybe soon I can go direct to there offices in person and cause a fuss and that way I,ll get my refund.
Response from 1001hobbies
Hello,
We regret to inform you that we do not have a return of your package by UPS. We send you an email to understand what happened and why your return is not registered
Thank you for your return
Sincerely,
Laure
We regret to inform you that we do not have a return of your package by UPS. We send you an email to understand what happened and why your return is not registered
Thank you for your return
Sincerely,
Laure
A
Rating: 4 out of 5
Satisfied with this transaction , fast , clear , maybe a little high shipping cost
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V
Rating: 1 out of 5
All items I believed were in stock, then I Had no further communication after order confirmed,due to covid i was prepared to wait a little longer for the delivery.
emailed about two later to find out what was happening to then be told all items where out of stock.i was offered a credit or refund but chose the refund.
Just bad communication.
emailed about two later to find out what was happening to then be told all items where out of stock.i was offered a credit or refund but chose the refund.
Just bad communication.
Response from 1001hobbies
Dear customers,
We thank you for your comment. We have on the site 148000 references, and you will understand that we cannot stock 148000 references in our warehouse.
We also inform you that there are 32 notions to take into account on our site:
In stock: shipping within 48 working hours. These are physically in stock in the warehouse of the company in Saint-Quentin-Fallavier.
Available: shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally shipped within X to X days following the user's order, depending on the lead times of the various suppliers.
Not available: these products are currently out of stock and cannot be ordered at this time.
We thank you for your understanding,
Have a nice day
1001hobbies customer service.
Translated with www.DeepL.com/Translator (free version)
We thank you for your comment. We have on the site 148000 references, and you will understand that we cannot stock 148000 references in our warehouse.
We also inform you that there are 32 notions to take into account on our site:
In stock: shipping within 48 working hours. These are physically in stock in the warehouse of the company in Saint-Quentin-Fallavier.
Available: shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally shipped within X to X days following the user's order, depending on the lead times of the various suppliers.
Not available: these products are currently out of stock and cannot be ordered at this time.
We thank you for your understanding,
Have a nice day
1001hobbies customer service.
Translated with www.DeepL.com/Translator (free version)
V
Rating: 4 out of 5
Good communication on order and quick delivery
V
Rating: 2 out of 5
took far to long to acknowledge problems with non delivery and needed PayPal's assistance in the matter.
Response from 1001hobbies
Mr. Summers,
Thank you for your comment. We would like to inform you that we have been waiting for the response from UPS before we can refund your order. We regret that it took so long but we cannot be responsible for a package lost by a carrier.
We apologize once again and ask you to believe that this type of incident is very unpleasant for us.
Sincerely,
Laure
Thank you for your comment. We would like to inform you that we have been waiting for the response from UPS before we can refund your order. We regret that it took so long but we cannot be responsible for a package lost by a carrier.
We apologize once again and ask you to believe that this type of incident is very unpleasant for us.
Sincerely,
Laure
V
Rating: 1 out of 5
They are scamming UK buyers as they are trying to give the impression that they are UK based, with their .co.uk website, and London contact phone number. They are actually in France, and so you must pay much more money in import fees. Don't buy from this fraudulent company if you are not in the EU.
Response from 1001hobbies
Hello,
We regret this comment. We regret that you did not see that we ship from France, as indicated during the validation of your cart.
Due to the current COVID restrictions and the Brexit, shipping times may be 3-5 days longer than expected.
Please note that orders above 135GBP may require additional costs upon reception. Thank you for your understanding.
We regret this situation and apologize to you.
Sincerely,
Laure
We regret this comment. We regret that you did not see that we ship from France, as indicated during the validation of your cart.
Due to the current COVID restrictions and the Brexit, shipping times may be 3-5 days longer than expected.
Please note that orders above 135GBP may require additional costs upon reception. Thank you for your understanding.
We regret this situation and apologize to you.
Sincerely,
Laure
A
Rating: 4 out of 5
Fast and as ordered.
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A
Rating: 4 out of 5
Attractive prices and offers, good communication but delivery time a bit too long
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A
Rating: 4 out of 5
nothing to complain about
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A
Rating: 2 out of 5
It's a real mess to find the color selected by the model's documentation. While everything exists in your correspondence table, in practice it doesn't. You have to make approximate choices.
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Response from 1001hobbies
Sir, We regret your comment. Our customer service is at your disposal if you need any help at 01 1 79 73 68 76. Regarding your paints, simply enter the pot reference in the search bar. Please also know that it's thanks to your comments that the 1001hobbies site improves every day.
Thank you for taking the time to send us this information. Sincerely, 1001hobbies customer service.
Thank you for taking the time to send us this information. Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
Clear and well-stocked site
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A
Rating: 4 out of 5
the only drawback was that the labels stuck on the pots hid the color numbers.
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G
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
The only drawback: a hole was missing to fix part A 11 to the Nimitz hull. Luckily I have a drill and very small 1 and 2 mm drills. If I hadn't had this equipment, I don't know how I would have done it. I hope I won't have any more surprises like this...
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A
Rating: 4 out of 5
Error on 1st order.... rectified by this shipment.
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G
Rating: 4 out of 5
reliable in handling, carry some rare models, nice website.
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V
Rating: 1 out of 5
Unfortunately, after delivery I receive several emails asking for a review. I don't think that's good!
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Response from 1001hobbies
Hello Thank you for your comment. Your opinion is very important to us.
We would like to inform you that we have sent you an email to explain what happened to you.
Thank you for taking the time to leave a comment.
have a nice day 1001hobbies.com customer service
We would like to inform you that we have sent you an email to explain what happened to you.
Thank you for taking the time to leave a comment.
have a nice day 1001hobbies.com customer service
V
Rating: 4 out of 5
Hello.
I was happy with your support in distant Japan.
I an sure I order again.
I was happy with your support in distant Japan.
I an sure I order again.
A
Rating: 4 out of 5
Pretty good navigation, too many emails from customer service.
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A
Rating: 4 out of 5
Order quickly dispatched, compliant. And clear ducolis collection conditions
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G
Rating: 4 out of 5
The site was very clear and the delivery was also good
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A
Rating: 4 out of 5
Delivery time a little longer than expected but everything is in order.
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A
Rating: 4 out of 5
It would be excellent if you reduce a little the shipping time for the rest all good. Note of merit the convenience of conversing in Italian without any language difficulties. Kudos to the staff.
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