Customer reviews of 1001hobbies

You come to 1001 Hobbies for the choice.
On the other hand, the internet ordering system isn't quite up to scratch yet: 1) I'm very careful to choose only models that are immediately available, but unfortunately one of them isn't really available and the whole order is blocked for a week. It's not a big deal, and it may even be my mistake.
2) When the order arrives, a Mig21 has replaced the Avenger ordered. My son, who thinks the plane is cool, agrees to do it. I finally write to 1001 Hobbies to tell them we're okay with keeping the model in place of the Avenger, despite their mistake.... no reply...
I'm left with the disappointment of not having received the model I wanted, and no response to the flexibility we've shown in dealing with a 1001 Hobbies error.... There's still room for improvement. Jean-Baptiste

After ordering 3 items on March 2, 2021 I finally received my package on Apr 21, 2021. Imagine my surprise when I opened it and DID NOT FIND ANY ITEMS I HAD ORDERED. That's right, they were 0 for 3. I do not know who they have working in their packing department but the person is incompetent! It appears somehow that my order was switched with someone else's and after waiting over 6 weeks for my items I am disgusted with 1001Hobby's ability to fulfill an order!

I have been a customer since 2013.
1001 has an excellent catalog of products, both models to assemble and tools and materials for modeling. That is why I am a loyal customer. However there is one aspect that should be improved and that is the delivery. Normally deliveries are not very fast and in some cases desperately long. My last order took exactly TWO months to arrive. However I hope to remain a customer.

Delays between order and delivery. In any case good continuation to soon.

Compliant order

all okay

Eventually satisfied. Too bad you don't get a confirmation. Had to email back and forth and wait a bit long for reply, but reply came. Item ended up being slightly damaged, but this is most likely due to shipping.

Once again catastrophic!!! I think I'm going to stop my experience with this site.An article that was supposed to arrive between 4 and 6 weeks and which took in the end almost 3 months......

All correct

Satisfied with the speed and items ordered. A small drawback: in my boxes of 1/72 figures, there are 2 metal items (quite expensive) with some manufacturing alterations and others due to transport.

Mal embaladas, llegaron una golpeada, tengo que restaurar la pintura en la punta de la helice

Satisfied

The last order was slightly delayed, but otherwise everything was fine.

Wrong package sent

A wide choice of paint colors and tools Fast delivery, delivered to your door in 2 days Super

Great site, I had only one problem, during the order I did not understand if I was buying one rider a package with more than one. In the description it was not written. Otherwise excellent management of both the choice , the timing of processing and shipping.

far too long

I will not be ordering again. When I called about payment and delivery, I was given totally inadequate information. As for the delivery, which was supposed to be effective in 72 hours, this was far from being the case! Several contradictory messages from Colissimo, the ultimate on the day of delivery when my details were invalid...but the deliveryman showed up! In short, a lack of seriousness and coordination for me, wondering whether I would receive my parcel or not.

Very satisfied

Very professional telephone enquiries and the first order arrived on time.

The order has still not arrived. Therefore a bad review

Nothing to say. Order perfectly packaged and protected. Fast delivery.

Due to the current situation, the delivery time a bit long, but the things ordered arrived undamaged and packed as I requested!

Website name suggests NL site, but it concerns a French company, therefore it all takes a bit longer. Will therefore not be my preferred supplier. Everything else was sent nicely in a good box.

Fast telephone response and dispatch, but no response to emails sent

Fine

Order tracking very good

The site is well designed and rather ergonomic, but the translations are not always clear.

No worries

nothing because I didn't receive the product

Easy-to-navigate website. Good choice of models. Delivery was quicker than last time. I like the fact that over a certain amount, delivery is free.

I ordered an aircraft that was in stock. My account was charged immediately. Weeks went by and when I saw that it did not arrive I contacted you and you told me that the product was out of stock. I asked for my money back and they sent me a coupon to buy another product. What kind of world do you live in? That way of buying no longer exists. I will never buy anything from you again.

Delivery is fast, but this is not the model I ordered.

Satisfied with the service, only when ordering it is mentioned that there are no shipping charges from orders from € 69 . I was charged shipping costs for an order of € 85 . mvg Patrick

Google search and aurientation engine no doubt

I had ordered Carrera Digital 132 cars. However, these turn out to be fake fakes or something. 1 setting: shelf gas and they can't change lanes either. The sensor is not even there. So useless. Both cars had the same problem. So not a unique problem apparently. Strange... Then again, the bluetooth module I had purchased at the same time works fine. Hopefully I will see my money back for the cars

Shipping takes a bit long in general. In addition, I received my last order with the cap of one of the small Tamiya paint pots broken in 2.

Very bad. Payed twice because of error in website. Profedmy payments several times via mails confirmed By the company. Not accepted This was my last order....

Good but a little long in delivery

Extremely disappointed. Delivery took 3 weeks, turns out it comes from France. Unreachable by phone; number does not exist. Then you get a 1/72 model sent home while you have chosen a 1/35. Return costs a lot of money because you have to send it back to France. I will never order here again.