1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Delivery time much longer than advertised, even though I paid extra. No reply by e-mail when I tried to cancel my order seeing that it was taking so long.
Translated reviews
Response from 1001hobbies
Hello Mr Haffar, Thank you for your comment. We are sorry, but after checking, we did not receive your e-mail. We regret this situation, and apologize for the delay in processing your product.
Sincerely, 1001hobbies Customer Service
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 17/03/2021
Everything is fine. No problems.
Translated reviews
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 02/03/2021
Not bad
Translated reviews
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 06/03/2021
My review so Okay you ask for it Tis the third time I've ordered something Tis the third time it says the item is in stock Tis the third time that item was not in stock And so I had to wait nicely Till the supplier delivered it to you And then sent it on to me So kind regards
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2021
perfect
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 05/03/2021
I ordered Blackstone Fortress: Escalation. It was in stock when I ordered it. It took months for you to then tell me it was permanently out of stock. I could have purchased it elsewhere, but I spent 2 months thinking I had already ordered it before you told me I wouldn't be getting it. I am not happy about that at all, as it is now very difficult to obtain, and I had to settle for other products that I had no real intention of buying.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2021
Delivery took a little longer than advertised, a little over a week as opposed to 4 days.
but good reception and product conformed with very good packaging.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/03/2021
Charcoal arrived in several pieces, I wrote but no return. Delivery rather long but the rest of my purchases are ok... I would not recommend this site.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
A little long for delivery, but good for the rest
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/03/2021
Very satisfied with the handling of my order
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2021
satisfied overall but relatively long delivery time
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/02/2021
Late and incomplete delivery! And passable explanations on the cause of the delay (Brexit... for 6 weeks of delay!)
Translated reviews
Response from 1001hobbies
Mr GIVELET, Thank you for taking the time to reply. We apologize again for the delay in processing your order.
Thank you for your patience Laure
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
No delivery problems
Translated reviews
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 21/03/2021
Articles fine, but delivery time long and uncertain
Translated reviews
Response from 1001hobbies
Hello, Thank you for your email. We apologize for the delay and believe that this kind of incident is very unpleasant for us.
Thank you for your understanding, Sincerely, 1001hobbies customer service
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 13/03/2021
I am satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
Serious and fast enough. A description of the choice of colors to take with the model would help a lot I think 🤔
Translated reviews
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 06/03/2021
Good site clear prices and good service delivery time a little long but in my case some items were missing not easy to find .service anyway very good
Translated reviews
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 15/03/2021
Too long to get our order in
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 23/03/2021
I was concerned after reading some review saying the items had not turned up and difficulty in contacting 1001. I was going to give it a couple of weeks but the concern was short lived as the model was delivered in a little over a week from ordering even coming from france and delivered by UPS.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
Product availability times need to be updated to take account of the consequences of Brexit on stock management. But thanks to the responsiveness of Customer Service, I was able to receive my order within a controlled timeframe. Thank you and well done!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2021
product ordered, delivered, quickly
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2021
delivery: RAS, nice telephone reception, good advice. However, 1 out of 6 products delivered (paint cans) was 30% short of paint capacity;
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 10/03/2021
Tracking
number: 556565112
Order number:
26-06683-86213
I received my
item but there is no instruction in the package please send me one instruction
ASAP..
Thanks
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 15/03/2021
It is not real at all and I find the price excessive for the piece it is.
Translated reviews
Response from 1001hobbies
We apologize Hello, We thank you for your email and we are sorry for your disappointment. Please believe that it is very unpleasant for us.
We invite you to contact customer service or return the product to us for refund.
Thank you for your understanding, Sincerely, Le service client 1001hobbies.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2021
As ordered and fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2021
CLEAR!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
Very good, reliable site, on time delivery. Very good brand, at least as good as LEGO. Fortunately 1001 Hobbies offers them, as they are very rare. The only drawback is that delivery is to a relay point and not to your home.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 24/03/2021
Had problem with first delivery being lost in transit but once I contacted them about the delivery they pulled out all the stops to make sure it was delivered promptly the second time, even giving me the live tracker to check on its progress. Well done
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 10/01/2021
One star, unfortunately less is not there. Eternal delivery time (more than two months), not all the merchandise arrived as it was out of stock (even though it was available in the shop), you cannot get a refund for missing items but only a voucher of equal value that I will never use given the very high shipping costs (not covered by the voucher).
So basically I waited two months, didn't receive all the items I ordered and lost money on them as well. Non-existent customer service. lousy! Avoid if possible.
Translated reviews
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 22/03/2021
good service
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 18/03/2021
No order confirmation received, otherwise fine!
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 26/02/2021
This was a complete rip-off for the price. A very very sub standard model kit from Heller that 1001 hobbies should not be selling. Missing parts, inaccurate instructions and impossible to finish satisfactorily. I am a level 5 model maker so no fool. Very very disappointed with 1001. Of
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/12/2020
processing took too long, I placed an order on the site for items declared to be in stock, and in the end half my order was out of stock. 3 months later they warned me that one of the items was unavailable for an indefinite period and issued me a credit note. when I received the parcel, two items were missing and there was no order summary sheet inside. It was only later that I realized they were missing, and with the waiting time I thought I'd ordered the 2 missing items elsewhere.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
I have no complaints about the product. I can't give it a 5-star rating because the delivery took much longer than originally planned. The package was even returned to 1001hobbies. I'll skip the details and thank Laure from 1001hobbies (I hope I've got the right person) who did everything she could to resolve this postal imbroglio as quickly as possible.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
Perfect transaction but long delivery time
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
very good site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
Long delivery time on this order but independent from 1001Hobbies!
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 05/03/2021
no instruction
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/03/2021
I ordered decals, several orders: very poor quality for a delay of 2 months for one of the orders. I threw money out the window and illusions.
Translated reviews
Response from 1001hobbies
Mr LAcueva We regret this opinion. We have passed on this information to RODEN so that they may be aware of the quality of the products they offer. Thank you for taking the time to point out this incident. Please accept our sincere apologies.
Sincerely, 1001hobbies customer service.
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 21/03/2021
Well run
Translated reviews
Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
We use cookies for audience measurement and improving user experience.
English 