1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
you get no feed back takes muchtselang for the shipping you pay . warranty ho but very fine thank you jupie the poepie not good !!!!!!!!!!!
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 18/02/2021
Commande NGCVGOJO0 : plus qu'un mois pour livrer, l' un des articles pas livré avec un voucher dont je ne sais pas qoi faire : tout simplement ridicule !!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
after a few chaotic orders, the site seems to have got its after-sales service and logistics back in hand. If confirmed, this will be an excellent site for model makers!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 31/01/2021
Excellent site that allows you to sort and choose products by type, period and scale. Excellent products with a lot of variety that also allows you to find particular material. A little long delivery but in this covid period the difficulties are justified
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 08/03/2021
Had to wait way too long for the products. Initially the order did not come through to him while it was paid for. Had to look up all the products myself because they knew nothing about it. Poor communication. Had to send photos and write-ups several times. Sent everything and still did not receive what I had asked for. And this again took a very long time. Unfortunately too late for my son's birthday. I will not order here again.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 03/03/2021
Great website. Delivers on time.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 18/03/2021
Ordered and paid item Dragon Apollo 17 1/72 suddenly unavailable and available. Need time to notice this and get refund.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 07/02/2021
Well satisfied. Thank you.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
Delivered in a short time, the light packaging and a slightly damaged product explain the 4* and not 5* ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Satisfied fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
well served;
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 20/12/2020
Lousy service, 3 months to receive the order and no help from your side.
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Response from 1001hobbies
You Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.We understand your dissatisfaction and we apologize for this incident.Have a nice day Laure
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/01/2021
Good Day
The order was slow to develop, basically the translation barrier and me not seeing the reason for delay. The F-105 model was not in stock. Other than that everything was very good, Thank you
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2021
3 months for delivery without explanation , no message
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
Very fast shipment, the only drawback is that when you send brushes they are not protected, so they get lost in the envelope.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 07/03/2021
good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2021
More than half of the order was unavailable, and the notification period was far too long. What's more, some of the items available and therefore delivered were directly linked to the unavailable part of the order: I wouldn't have ordered them if I'd known the rest would be unavailable. Benefiting from a credit note, I placed another order, only the payment was additional to the credit note, and I had to pay additional delivery charges. The unavailability procedure clearly needs to be reviewed. On the other hand, the quality of the articles and packaging remains impeccable.
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Response from 1001hobbies
Mr DURANSON, Thank you for your comment. We regret that this experience did not go well and we have informed our services. We regret this comment and apologize to you.
Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
Delivered on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
very happy with my purchase from this seller
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 14/01/2021
Excessive delays in delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
perfect for the products, not so good for the lead times, 2 items reported available were awaited in reorder, too bad for the lack of truth about stocks.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
The items are always of high quality, but there was an error on the order which I was unable to resolve, as my numerous phone calls were never answered and my e-mail went unanswered... I've often ordered from you with great satisfaction, but this time it really wasn't up to scratch in terms of after-sales service.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/01/2021
My order was placed on January 8, and after protesting on the phone, I received what they had in stock after a month (they were missing two products and therefore didn't ship anything). Since then, I haven't heard from them. I'm going to demand a refund for both items.
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Response from 1001hobbies
Mr Bessard, Thank you for your comment, we have unblocked the split order. The last item will be sent and we will proceed with the refund of the Thinners product.
We regret this experience, and hope to regain your trust with this initiative.
Have a nice day 1001hobbies customer service
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/03/2021
They have sent me something totally different from what I had bought, I am very unhappy with the store. I do not recommend it at all, now I have to wait for my money back, I hope there will be no problems....
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Response from 1001hobbies
You Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.We understand your dissatisfaction and we apologize for this incident.Have a nice day Laure
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
A little too slow
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/02/2021
Good stuff but lacked shipping information on the package.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/02/2021
The order arrived quickly and the models are great.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/02/2021
Everything was to our satisfaction.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2021
A page of the manual is missing
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 06/03/2021
On time and perfect material!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
Deadline not met at Christmas but in the end arranged to return to another address. Product conforms
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2021
not satisfied because the decal board is missing.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
Material compliant but excessively long lead times for a simple pen (2 weeks).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
the last parcel arrived ajar, but no loss
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
C ' est Super , facille a trouver les diverses modelles , c ' est tres bien classifié , et le suivi est toujours parfait BRAVO
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 24/02/2021
Product received perfect but I had problems. Purchase made on Feb. 24. March 1 I ask with an email when the package would leave response 3/5 working days. The 4 phone for info.they explain to me that they had to rewrap my product. 9marzo the package starts tracking estimated arrival on 13marzo. 17 the package arrives. 21gg. to receive my purchase. Communication seller poor. Communication carrier bad even after gg.13 March continued to estimate the 'arrival of the package on 13marzo
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/03/2021
Window display arrived broken, and no response to my complaint
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 16/03/2021
Everything was good to find, the only point of improvement is the email handling, I got a confirmation in Dutch and then the messages about shipping in French. That should be taken care of, my French is like my Hungarian or Russian,I don't speak it and can't read it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
we can always do better!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2021
Motor out of order after 10 uses...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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