1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 05/02/2021
Very expensive and slow delivery
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 08/02/2021
Placed an order on the UK site wrongly assuming the product would be shipped from the UK. Unfortunately this was not the case, large importation bill from hmrc. 1001 models didn't inform me the item was coming from abroad and on contact with them after didn't care. As long as they've got your money they're not interested in customer service!
Response from 1001hobbies
Mr. Bassett,
Thank you for your comment. Our offices are in France and all products come from EUROPE. In addition, we inform our site that customs taxes may be applied above £135, we regret that you did not see this message.
Thank you for your understanding.
Sincerely,
1001hobbies customer service.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/02/2021
service may be a little slow
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C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 14/02/2021
They only publish reviews with 4 or 5 stars. Customer service does not respond to emails. The phone is not answered. I think this store needs to improve these aspects because there are other places on the Internet where to buy.
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Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.
We understand your dissatisfaction and apologize for this incident.
Have a nice day Laure
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 17/02/2021
Good service my model Wes overdue emailed 1001 they got back to me and said that they would investigate it after a couple of days got word that it was dispatched then received it a couple of days later great customer service
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 26/02/2021
Delivery on time and the product is very nice .
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 09/02/2021
Although the site was English the shop was French and you have to pay import taxes and makes it very expensive.
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 27/02/2021
I like it.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 01/02/2021
Excellent
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 28/02/2021
all good.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/03/2021
everything perfect thank you
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/03/2021
Instructions in Spanish are missing.
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G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/03/2021
Shipped very quickly and neatly. very satisfied customer
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 03/02/2021
Comprehensive and you find a lot.
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A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 01/02/2021
Good navigation. But little product information. Arrived a 1/72 scale plane in vacuform, very low quality; if there were any other indication I certainly wouldn't take it. . Very slow delivery--too much waiting time.
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C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 24/02/2021
Hello, I am still waiting for a call back, this is not serious.
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Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.
We understand your dissatisfaction and apologize for this incident.
Have a nice day. Thank you for your email, Laure.
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/03/2021
Too bad p&p was not free to Belgium although the suit was sent from Charleroi
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/02/2021
Had every colour I needed in stock but at a price. Be aware there is a wacking carriage charge because it comes from EU.
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/02/2021
Shipping costs too expensive
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 07/02/2021
Unfortunately the delivery was incomplete. Only two of the 3 items ordered were delivered. There was neither an explanation nor any contact.
Sad!
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 01/03/2021
Unacceptable delivery delays! First order never received.... second shipment received after long wait (almost two months).
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 04/02/2021
The price of the model kit was excellent. The length of time it took to process and ship it, was not. I appreciate things are slow due to covid, but it should not take over two weeks to process an order. I am still very happy with my purchase
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/03/2021
I inform you that yesterday I sent an email to the address: [email protected] indicating that when I opened the box of my order was incomplete it was missing the decals and photoetched parts I hope that this unpleasant incident is resolved as soon as possible Greetings and I look forward to a reply
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 28/02/2021
Truly awful company. Ordered some scale figures, then realised they were the wrong scale. Emailed to cancel. Even though they admitted that they hadn't yet sent them, they refused to cancel the order and went ahead and sent them! Will never use again, and advise everyone to avoid.
Response from 1001hobbies
%Sir,
We regret this comment. But you sent us your cancellation email too late and we could not cancel your order. We really regret this incident, you can if you wish send it back to us in an envelope. We have confirmed the address by email.
We thank you for your understanding,
Sincerely,
1001hobbies customer service.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 22/01/2021
Much too long waiting times for the order have been waiting for the 2nd order since December
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 18/02/2021
Some poor assholes
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/01/2021
In general it has always been good, but this time it seems that because of the transport company we had a problem and I had to claim the order, they had to prepare it again, replacing some items with similar ones, etc., which in the end was four months since the order was placed until I got it, but it was solved and in the end it arrived to me.
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G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 16/02/2021
I sent an email because I am dissatisfied with the delivery, but so far no response. No Dutch construction description. No good explanation of the contents. bundles of laths but no explanation of what they are for.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/02/2021
The site is done very well ,it is very clear,the material arrived intact,maybe the only thing the delivery time slightly long.
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/02/2021
Arrived in seven weeks which is not to bad considering the circumstances and coming to the UK from France.
Good value for money but I think it is a little excessive to expect the customer to spend £150 before free delivery.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 14/02/2021
Delivery took a long time
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/03/2021
Good, and the package arrives very well protected.
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V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/03/2021
Good articles and large selection, but a little overpriced.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 26/02/2021
Had two deliveries, 1st took a long time, second arrived at the same time.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 25/02/2021
Delivery time was longer than expected due to border quarantine. The products are shipped from France
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/02/2021
Apart from the long wait, everything was fine
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 28/01/2021
Apparently a French webshop, well hidden as a Dutch one. Brushes arrived somewhat damaged, and I was missing a jar of paint. I won't be ordering here again anytime soon....
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 03/02/2021
Great store of models of all scales with lots of accessories in stock.Fast in shipping and material well packed , I would say the only flaw the price a little higher than other stores , but the service and perfect.
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A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 03/03/2021
To be the first order, let's say good
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