Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2 and 4 stars

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G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 02/02/2021
Incredibly long delivery time.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 21/02/2021
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 29/01/2021
Far too long delivery time and insufficient communication about it
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 11/02/2021
I had ordered a puzzle and never received it
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2021
Delivery time too long Well packaged figurine arrived in excellent condition
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Response from 1001hobbies

Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 09/03/2021
I received the package however when I opened it the model was missing most of the parts. I can do nothing with this. .
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 09/03/2021
bonjours je ne pouvais pas savoir que le puzzle étais si petit pour un 1500je suis déÃ
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 09/03/2021
It has not been delivered what I have bought besides very bad response from the page and when I make the return of the product they leave me waiting very bad the page leaves much to des
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 09/03/2021
It would be advisable to have some instruction in Spanish.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 09/03/2021
The products are OK but with a total value of Euros 21.22 the shipping costs of Euros 16.99 are horrendously high and border on theft. You have just lost a customer!
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 09/03/2021
A good service as always and very fair prices
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 08/03/2021
fast and reliable
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2021
No parcel in my mailbox despite e-mail notification from collissimo
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2021
I still haven't received my order. I can't contact the seller.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/03/2021
Very slow delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2021
an item is missing from my order and I'm told there's nothing they can do because it's noted on the BL
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/03/2021
It arrived in perfect condition. In the first delivery attempt no one could pick it up the next day they tried again and I found that very professional. In other companies if it is not so
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Verified Buyer
Rating: 2 out of 5
following a purchase from 08/03/2021
wel besteld maar geen levering????? Na op 21-01-2021 een bestelling te hebben geplaatst van drie objecten bleken er twee op voorraad en één moest worden besteld. Het zou ongeveer 5 weken duren voordat ik het in huis zou hebben. Na een week of vier nog geen enkele beweging te hebben gezien heb ik gemaild met de vraag hoe de situatie er voor stond. Tijdens dit contact gaf men aan dat ivm een nabestelling het nog wel vier tot zes weken kon duren. Ondertussen bleef het angstvallig stil. Nadat ik onlangs weer contact heb gezocht, was het antwoord dat ivm de nabestelling vanuit een Britse leverancier en de problematiek rondom Brexit de bestelling nog wel vier tot zes weken op zich kon wachten. Ondertussen zag ik dat er nu ineens twee artikelen niet op voorraad waren. Levering is belabberd, blijven de leveringstermijn maar aanpassen, zelfs als er staat dat iets op voorraad is blijkt een aantal weken later dat er geen voorraad meer is. Ik heb via de mail de bestelling gecanceld en ga het wel bij iemand bestellen die gewoon kan leveren. Nu hopen dat de annulering niet vier tot zes weken gaat duren.
Response from 1001hobbies
Dear Eric, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We will do our best to make your next experience a wonderful one. See you on our website 1001 hobbies
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2021
Items as described but shipping time too long despite items being designated as e
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Response from 1001hobbies

Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2021
RECEIVED THE PARCELS
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Response from 1001hobbies

Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2021
The model is very slightly damaged, but this does not affect its appearance very much, but it is still acceptable for transport purposes.
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Response from 1001hobbies

Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 08/03/2021
Excellent service Only very unclear because after payment by credit card the order was not activated in my account Only after 2 days neat mail about the order
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/03/2021
wel besteld maar geen levering????? Na op 21-01-2021 een bestelling te hebben geplaatst van drie objecten bleken er twee op voorraad en één moest worden besteld. Het zou ongeveer 5 weken duren voordat ik het in huis zou hebben. Na een week of vier nog geen enkele beweging te hebben gezien heb ik gemaild met de vraag hoe de situatie er voor stond. Tijdens dit contact gaf men aan dat ivm een nabestelling het nog wel vier tot zes weken kon duren. Ondertussen bleef het angstvallig stil. Nadat ik onlangs weer contact heb gezocht, was het antwoord dat ivm de nabestelling vanuit een Britse leverancier en de problematiek rondom Brexit de bestelling nog wel vier tot zes weken op zich kon wachten. Ondertussen zag ik dat er nu ineens twee artikelen niet op voorraad waren. Levering is belabberd, blijven de leveringstermijn maar aanpassen, zelfs als er staat dat iets op voorraad is blijkt een aantal weken later dat er geen voorraad meer is. Ik heb via de mail de bestelling gecanceld en ga het wel bij iemand bestellen die gewoon kan leveren. Nu hopen dat de annulering niet vier tot zes weken gaat duren.
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Response from 1001hobbies
Dear Eric, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We will do our best to make your next experience a wonderful one. See you on our website 1001 hobbies
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 08/03/2021
Always wait 3 weeks before I receive my order
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 08/03/2021
great information service for order tracking . a little long evasion
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Verified Buyer
Rating: 1 out of 5
following a purchase from 07/03/2021
I have not received the goods as yet
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/03/2021
Your answer doesn't solve the problem. I paid for a product I didn't receive, and I'm in possession of a product I have no use for! It's about time you showed some concern for your customers, who are your bread and butter, and took responsibility for your mistakes. What contempt for the customer! It's a shame
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/03/2021
The relay point that you indicated to me is going to close in a fortnight and I don't know why all the parcels were sent back. I had to indicate a new relay point myself, so time was wasted for nothing.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 07/03/2021
VERY POOR QUALITY POSTAGE ITEM WAS SENT BACK AND SENT TO ME AGAIN
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
Very satisfied with your responsiveness and order tracking. Your sales approach was very serious. My only problem is that the scale of the model is not identical to what I have.
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Response from 1001hobbies

Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 07/03/2021
It has been 2 months since my transfer for model purchase. Give me the money back or send me another model or a shopping voucher. Put like this you are doing a legally punishable theft. since I am not the only one being scammed we can all make a complaint together.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
Satisfied with my bronze paint purchase
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Response from 1001hobbies

Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
Fast delivery but insufficient parcel, envelope torn on arrival. Fortunately nothing was missing. A small box would be more appropriate
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Response from 1001hobbies

Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 06/03/2021
I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 06/03/2021
Everthing's fine
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/03/2021
The products are great The products are great, and the shipment arrived relatively fast considering what's going on in the world today. Thank ya'll
Response from 1001hobbies
Dear Walter, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2021
I paid $45 for express 2-3 days... I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
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Response from 1001hobbies
Hello, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify our error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2021
The products are great The products are great, and the shipment arrived relatively fast considering what's going on in the world today. Thank ya'll
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Response from 1001hobbies
Dear Walter, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2021
Bonjour aucune information sur ma commande passer le 28 février 2021 aucun suivi de colis car numéro de commande non valide bref c'est plus pour enfants 1 er âge que du modélismes pour con
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/03/2021
I paid $45 for express 2-3 days… I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
Response from 1001hobbies
Hello, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify our error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.