1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/03/2021
And the dreadful customer service continues... On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It's working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.
Translated reviews
Response from 1001hobbies
Hello Martin, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify this error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/03/2021
in spite of a fast delivery and in conformity with my order the quality of the details of the figurines (white plastic) is mediocre. I already ordered figurines approximately 3 years ago and this one was of better manufacture the gray color brings out better the details of the figurines.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/03/2021
The article received does not correspond to what was ordered.
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 05/03/2021
And the dreadful customer service continues... On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It’s working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.
Response from 1001hobbies
Hello Martin, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify this error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 04/03/2021
Hello, Defective tracking almost a month to arrive and the cutters are not the ones in the catalog are normal cable cutters of the "Chinese". Thank you
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/03/2021
All right a little bit of delay in the arrival of the product but for the rest a
Translated reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 04/03/2021
It took more than 20 days to arrive without prior notice that it was out of stock or any problems with the order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
the paintings and the model satisfy me
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 04/03/2021
It is since February 4 that I placed and paid immediately for an orderToday March 4 I still have not received the goods and there is no trace of my parceloultimo tracking on February 15.Vergognospero at least get my money back.Disappointed and never again buy from you.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
Good information on the parcel and perfect packaging. Delivery time after order a little long but not annoying.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 03/03/2021
I have not gotten my last order I have not gotten my last order. The order was for WWII US Army uniform rank insignia in 1/32 scale. The order was almost three weeks ago. Tracking information stated it had arrived in the USA
Response from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 03/03/2021
I received the merchandise 6 boxes of toy soldiers one box was open and emptyI immediately sent a complaint email I sent another a few days laterI am still waiting for them to respond.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 03/03/2021
Delivery was prompt, especially considering that it was international, and the size of the order meant that I got free postage. It would be good to see more special offers on the site, but apart from that I am very happy with my order.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/03/2021
I have not gotten my last order I have not gotten my last order. The order was for WWII US Army uniform rank insignia in 1/32 scale. The order was almost three weeks ago. Tracking information stated it had arrived in the USA
Translated reviews
Response from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 03/03/2021
I still have not received my order. It was shipped much later than the estimated delivery date (it was estimated to arrive the week of February 17 and they did not ship until the 25th) without anyone contacting me to warn me that there would be delays (the first news I had about the order was that it was deposited at the post office to be shipped on the 25th). On other platforms I have always been warned if there could be any delay or other type of incident but in this case nothing. I will never buy anything through this platform again.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/03/2021
Difficult to get a response and a refund when you want to return an item - damage - SAV not great
Translated reviews
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 03/03/2021
The communication was under all more than dissatisfied.telephone never anyone reachable.after payment of my order I first waited forever for an email.then the goods finally arrived after 6 weeks.the goods were topdas I must saybut there are also German providers where I in the future also bestelledaran must 1001 Hobbies still work on the communication with the clientele
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 03/03/2021
Fine webshop and fast delivery
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 02/03/2021
Good sharing of information but when 1001 sends notifications of shipping that they would include what was shipped.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2021
Disasterous custormer service An awful company that send me the wrong product and refuses to answer my mails or messages, even though I even contacted them by phone. Money first, customers last. Beware before buying anything from these people.
Translated reviews
Response from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Delivery a little long but very good
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 02/03/2021
Good sharing of information Good sharing of information, but when 1001 sends notifications of shipping that they would include what was shipped.
Response from 1001hobbies
Dear Louis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/03/2021
The delivery and service have been correct. A lot of variety of models to choose from. Good price. It would be necessary to correct some models or put some more information or photos of content one of the requested models is of a different scale and does not conform to the requested one.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Good sharing of information Good sharing of information, but when 1001 sends notifications of shipping that they would include what was shipped.
Translated reviews
Response from 1001hobbies
Dear Louis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 02/03/2021
Disasterous custormer service An awful company that send me the wrong product and refuses to answer my mails or messages, even though I even contacted them by phone. Money first, customers last. Beware before buying anything from these people.
Response from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 02/03/2021
Very good ...
Translated reviews
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 02/03/2021
I canceled and revoked my order by email on the same day as there was no option to do so online. Then I was informed that my parcel was being prepared for dispatch. I called the hotline and ended up in France. Then I thought everything was sorted. In the evening I received a message from DHL that my shipment had been announced electronically. Another email. There was no reply via Paypal either. Perhaps I can find out here whether I should refuse to accept the parcel or accept it first and then send it back (30-day right of return). Communication is a catastrophe and there have been no replies to my many emails and inquiries.
Translated reviews
Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 02/03/2021
Item requested at 26122020 and finally got another one at 01032021 Was probably not available and they didn't let us know After several mails and phone calls it still came out okay The phone in the Netherlands was served by a French clerk who doesn't speak Dutch and hangs up after a while
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2021
Deplorable delivery times !!!! Order placed on 8022021 still not delivered ...!!!! Inaccepta
Translated reviews
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 01/03/2021
Is a grate store interesting things the service is excellent and the shipping fast good store five stars
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 01/03/2021
As of today, I have still not received the order I paid for. I'm starting to get really angry.
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 01/03/2021
Failed to at time of placing order notify of additional costs for delivery from France. Not confirmed when I will get my refund
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 01/03/2021
I had no idea that i was ordering from France. It took 3 weeks to arrive and I had several mis leading emails saying I had not completed my order when I had. Should have made it clear it was not a UK delivery, I would not have ordered such small items from so far away. Products were fine when they eventually arrived
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
I'm horrified by the praise in some of the reviews. In my case, I've had no news of my order since February 16, and I have to go through truspilot to get some semblance of a polite but unkept promise, even though I've left four messages on my account with such behavior, I don't give a damn about your future...... I don't blame you for not knowing how to deliver, but for not communicating...it's simply shameful and unworthy of a COMMERCIAL company....... To read or hear you...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
All is well... However.........nobody's perfect....... A small monetary effort for loyalty would be welcome
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Fast delivery. But as all too often, the label on the paint hides the references. Otherwise nothing to say. Saluta
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
I need to be reimbursed for a previous order of 135.96 eurosI've sent you several emails and no reply, and we can't get you on the phone.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/03/2021
Information Pretty good service, how ever when you send out a shipping notice tell the customer what is being shipped.
Response from 1001hobbies
Dear Louis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Information Pretty good service, how ever when you send out a shipping notice tell the customer what is being shipped.
Translated reviews
Response from 1001hobbies
Dear Louis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
We use cookies for audience measurement and improving user experience.
English 