Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 296 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2021
Terrible customer service! Never answers the phone and very occasionally emails without giving any answer. I placed an order on 14122020 and at 19022021 I still have NO news of the delivery date.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2021
legal scam 2 articles in photos and 1 article reÃ
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2021
legal scam 2 articles in photos and 1 article reÃ
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2021
Did not reciv my order Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
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Response from 1001hobbies
Hello, Our customer service will contact you to rectify this. We apologize for this incident. Have a nice day. Customer service 1001 hobbies
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/02/2021
Did not reciv my order Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
Response from 1001hobbies
Hello, Our customer service will contact you to rectify this. We apologize for this incident. Have a nice day. Customer service 1001 hobbies
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Verified Buyer
Rating: 2 out of 5
following a purchase from 18/02/2021
the photo etch looks fantastic four stars is bacause there was no instruction sheet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
VERY GOOD PACKAGING
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/02/2021
A model was open inside the co
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2021
Good evening I have just received my parcel this evening and I am very disappointed indeed on the order 2 of the 3 brushes are broken and the marks of paints do not correspond to my order.I wanted paint of the Humbrol mark (mark which I find of very good quality) and on the 6 pots ordered I received only one pot of this mark I do not think of placing any more order with you Cordially Stéph
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/02/2021
EVERYTHING BEST
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/02/2021
the photo etch looks fantastic four… the photo etch looks fantastic four stars is bacause there was no instruction sheet
Response from 1001hobbies
Dear Mrs Edmond, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
the photo etch looks fantastic four... the photo etch looks fantastic four stars is bacause there was no instruction sheet
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Response from 1001hobbies
Dear Mrs Edmond, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2021
Pas op!!! Heb via deze site een model gekocht. Bedrag is afgeschreven van mij n creditcard. Daarna ondanks herhaaldelijke pogingen tot contact geen nieuws meer gehad. Geen bevestiging. Geen nieuws over verdere afhandeling. Telefoonnummer op de site werkt niet en geeft in het Frans aan dat je maar moet mailen. Hoop dat het goed komt, maar krijg inmiddels een slecht gevoel bij de afloop van mijn aankoop hier. Zeker nu reacties op vragen uitblijven. Wil deze ervaring als waarschuwing hier delen.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
The products are perfectTamiya. As for the packaging, it's excellent-each item is individually wrapped and perfectly wedged. As for the delivery time, it's not greatParis-Châteauroux in 7 days Düsseldorf-Châteauroux in 48 hoursObviously Covid isn't as disruptive in Germany! Nothing to worry about, but beware: Amazon makes a lot of money on the same items.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2021
Very very long my purchases from abroad arrive more v
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2021
I am very disappointed with the delivery. There was an error on your part when scheduling delivery by mondial relai. The parcel could not be dropped off at the planned location, hence the return to sender. Unfortunately for me, it was supposed to be a birthday present for February 14th. Ext
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 17/02/2021
It is the first time I bought in this store and the truth is that I loved the model.The only bad thing is that it has taken a while to arrive. For the rest everything perfect. Thank you very much
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 17/02/2021
Very good service nice that it was made a mailbox package I was well informed just a pity that it was mostly in French
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 17/02/2021
The search for a suitable color for the model was negative.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 17/02/2021
Pas op!!! Heb via deze site een model gekocht. Bedrag is afgeschreven van mij n creditcard. Daarna ondanks herhaaldelijke pogingen tot contact geen nieuws meer gehad. Geen bevestiging. Geen nieuws over verdere afhandeling. Telefoonnummer op de site werkt niet en geeft in het Frans aan dat je maar moet mailen. Hoop dat het goed komt, maar krijg inmiddels een slecht gevoel bij de afloop van mijn aankoop hier. Zeker nu reacties op vragen uitblijven. Wil deze ervaring als waarschuwing hier delen.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/02/2021
2 weeks for items to arrive website is… 2 weeks for items to arrive website is useless, seems the french only let certain things through borders quickly
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Verified Buyer
Rating: 2 out of 5
following a purchase from 16/02/2021
Ordered from the UK site unfortunately this company doesn't have a UK shop, didn't inform me of this when I ordered. ��45 of customs fees charged on top! 1001 model kits needs to be more upfront and inform customers of this before they place an o
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Verified Buyer
Rating: 2 out of 5
following a purchase from 16/02/2021
The company itself is fine. The courier service however is abysmal. I realise that this is supposed to be a review of 1001, however if they choose to give business to a delivery company that is frankly unfit for purpose then they are themselves guilty by association. That's how easy it is to have your own reputation ruined.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 16/02/2021
ABSOLUTELY BAD SERVICE TO DATE NOTHING HAS BEEN DELIVERED TO ME.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
good product correct delivery i recommend there is choice prices are reasonable i will recommend!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2021
Hello, to date I still have not received my order and I have no tracking of the package.however the payment of products has been f
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
Plenty of choicea little long for delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
Good tracking order perfectly honored with a little delay but acceptabl
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2021
2 weeks for items to arrive website is... 2 weeks for items to arrive website is useless, seems the french only let certain things through borders quickly
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 16/02/2021
I will attempt to turn to Striscia la notizia in an effort to stop you from continuing to act this way.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 16/02/2021
Very good service. Some prices not always in line with the competition and delivery time a bit long. Otherwise all very good.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/02/2021
2 weeks for items to arrive website is useless seems the french only let certain things through borders quickly
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Verified Buyer
Rating: 2 out of 5
following a purchase from 15/02/2021
Havn't recieved any orders yet Havn't recieved any orders yet. Tracking shows last update 02-07-21 .packages in USA but still in transit.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 15/02/2021
Punctual and accurate.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 15/02/2021
The shipping cost are too expensive The shipping cost are too expensive, I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet, today I tried to contact the UK number phone number but the telephone seems to be out of service,definitely I won't to purchase anymore from this site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/02/2021
The shipping cost are too expensive The shipping cost are too expensive, I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet, today I tried to contact the UK number phone number but the telephone seems to be out of service,definitely I won't to purchase anymore from this site
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 15/02/2021
I have received emails about my order in English French and Dutch That in itself is not a problem but I can imagine that this may be problematic for other customers who do not speak their languages as well Thank you for your reaction to my review perhaps I will get my original message across if I respond in English To be clear I do not have any issue with my order being delayed I understand that considering the current situation with Covid Brexit and the weather a delay was inevitable My 'issue' is more like a suggestion: I received several correspondence items regarding my order in several different languages: Dutch English and French That in itself is not a problem (at least to me) but I'd like to point out that this may be a problem to people who are less comfortable with languages and that handling correspondence like this may come across as less reliable
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Verified Buyer
Rating: 1 out of 5
following a purchase from 15/02/2021
The shipping cost are too expensive I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet today I tried to contact the UK number phone number but the telephone seems to be out of servicedefinitely I won't to purchase anymore from this site
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Verified Buyer
Rating: 1 out of 5
following a purchase from 15/02/2021
Havn't recieved any orders yet. Tracking shows last update 02-07-21 .packages in USA but still in transit.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 15/02/2021
items delivered safe and sound