Customer reviews of 1001hobbies

I took the chronopost delivery method, and the driver didn't even come to my house, dropping off my parcel at a relay point one or two days late.... more than 20 euros for the service all the same! On the other hand, as far as the products delivered are concerned, there's nothing to complain about: good packaging, no bumps etc. It's only the delivery that's a problem. It's only for the delivery that I

Too bad the plexiglass box on Traction 143 is a bit cracked. But it doesn't matter, as the car fits into a larger display case for a Resistan fact.

nothing to say correc

Dreadful service - avoid this company Ordered a model on 31st December and it only arrived on the 6th February. Only managed to get hold of their customers services to find out what was going on three times - many emails got ignored or unanswered. Model was shipped to the UK from France and the excuse given was distribution problems and brexit but I had ordered another model from a supplier in France on 22nd January and it arrived just 8 days later so I cannot accept this. After waiting six weeks, I even had to demand my money back. I did get my model eventually, but absolutely dreadful, shocking customer service. I will never use them again and strongly suggest that anybody else think very hard before doing so either. A horrendous exercise in misery and pain.

Dreadful service - avoid this company Ordered a model on 31st December and it only arrived on the 6th February. Only managed to get hold of their customers services to find out what was going on three times - many emails got ignored or unanswered. Model was shipped to the UK from France and the excuse given was distribution problems and brexit but I had ordered another model from a supplier in France on 22nd January and it arrived just 8 days later so I cannot accept this. After waiting six weeks, I even had to demand my money back. I did get my model eventually, but absolutely dreadful, shocking customer service. I will never use them again and strongly suggest that anybody else think very hard before doing so either. A horrendous exercise in misery and pain.

Since November 25, 2020 I placed an order worth 7689 euros and after many emails asking me basically for understanding and patience, I have had to consider the order cancelled on January 11, 2021. They even reply to my mail saying that I will have the amount refunded in 14 working days at the most. However, they could not make it so easy. Today is February 6, 2021 (19 working days later). I write another email and they don't even answer. In short, they have kept 7689 EUROS without processing or refunding the amount 4 MONTHS ago and they have HURT them and they ask me for understanding and patience. Well, I can not understand and I have no more patience. As you can understand, after 4 MONTHS I have run out of patience. You are

Order placed on 26012021 transfer accepted and cashed package shipped not yet arrived and we are at 06022021. Impossible to have contact with seller secretary in unclear French language. I was planning to buy other models even expensive ones but I will carefully avoid doing so by giving you bad publicity I will go to the consumer association trying to get my rights.

as satisfied as ever with the layouts and speed of order dispatch

I haven't received the order yet, maybe tomorrow.

Complete afzetterij Ik kan niet spreken over de gang van zaken van deze webshop want ik zal hier nooit iets kopen. Deze gasten moeten zich eens goed aan hun hoofd voelen. Ik ben zelf een modelbouwer van (houten) schepen en de prijzen die zij zich durven te vragen gaat veel verder dan aan de dure kant. Dit is gewoon complete afzetterij en de schepen die zij verkopen heb je elders al voor de helft. Gewoon schandalig dat dit gewoon mag. Nogmaals, ik weet niet hoe de afhandeling van bestellingen is of dat de prijs van andere producten lager is, maar het loont zich zeker om elders te zoeken.

Complete afzetterij Ik kan niet spreken over de gang van zaken van deze webshop want ik zal hier nooit iets kopen. Deze gasten moeten zich eens goed aan hun hoofd voelen. I ben zelf een modelbouwer van (houten) schepen en de prijzen die zij zich durven te vragen gaat veel verder dan aan de dure kant. Dit is gewoon complete afzetterij en de schepen die zij verkopen heb je elders al voor de helft. Gewoon schandalig dat dit gewoon mag. Nogmaals, ik weet niet hoe de afhandeling van bestellingen is of dat de prijs van andere producten lager is, maar het loont zich zeker om elders te zoeken.

Slecht Slecht! Geen andere woorden voor Ik heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terug ik zal daarom hier ook nooit meer bestellen! Wat een slechte service

Slecht Slecht! Geen andere woorden voor Ik heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terug ik zal daarom hier ook nooit meer bestellen! Wat een slechte service

Bravo for the packaging of each paint container. Careful delivery

Delivery on time. Concerning the contents, the Revell model paints are of very good quality, but the Heller paints are of poor quality (several pots are almost identical).

I bought from you two items one arrived to me completely wrong the other after 20 days still has not arrived I have sent multiple emails to the French and Italian site with headquarters in Milan and Italian phone number to which they answer only in French or English which is absurd I have also tried to communicate in the Facebook page to no avail because the page is not active you are a bunch of scammers but do not worry I for €80 I do not become poor I will report to the competent police force your unserious position and I repeat of scammers shame on you God damn you....

everything went well, both with the products and the delivery

quick response to a question asked. very wide choice of models and accessories -very

The packaging leaves a little to be desired. The boxes were a little crushed. Not very annoying for my order of 172nd figurines, but could be for other models.

I am still waiting for them to give me a solution so that I can return the wrong order I have sent a lot of emails and phoned and no one has given me a solution.

The delivery is not complete. The decals have not been delivered. The delivery is marked as fully delivered in the system. Annoying because it was a first order. Will there be a subsequent delivery? Or will I be stuck with the difference? Greetings

Everything was perfect. It took a little longer than expected but fine.

I don't give you 5 stars because I think the shipping costs are expensive. Thank you

Web catalog very complete in model airplanes. Easy to manage orders and very simple payment. The delivery time of the purchase should be improved. The delivery information is very good and allows you to know the exact time of delivery.

Not only do they not meet the delivery time indicated at the time of purchase, but when asked for information about it, the information they give is not truthful. The delivery time is part of the shopping experience and the commitment of the store giving a bad image to the consumer. I will think a lot about buying from 1001 maque again.

The price difference between the price indicated on the website and the ticket was 10€ more without specifying the concept apart from the shipping that was specified. In total, a 49€ model has ended up costing

I liked the wide catalog of model cars 1:18 very fast deliveries and in excellent condition everything I received in perfect condition I regret that in the section ""showcases"" there is no more stock.

Ordered Revell colors arrived on time well preserved colors

If it were not for the fact that too much time passes between purchase and receipt of the package I would give them 5 stars. On items that are offered to be delivered in 4-6 days it really takes 10-12 days. Despite this I am very pleased with the overall performance and highly recommend it.

Clear catalog, fast delivery order

Good company. Wide range of products although the prices are generally higher than other companies in the market. They are very interesting the punctual offers that they present

material arrived on time and well packaged sin for the descriptions on the site of the models that are not always detailed and you have to go a bit by intuition

Everything super gladly again

Excellent quality. Great delivery given the current worldwide pandemic. Products are exactly like the description. Customer service is a little hard to reach

Despite having received a confirmation that my item was delivered I still have not received my item. I�ve reached out via email and am awaiting a response.

Had a delivery that was damaged on arrival. After contacting 1001 models they replaced the item free of charge. Great service!

Excellent service prompt turnaround. Great communication. Faultless purchase thank you.

well I made a mistake when ordering wanted the english copy of blackstone fortress escalation clicked on the french version. I sent an email requesting that they change my order to the english version. They responded that they made the change. And when it finely came came it was the french version. :-( Partly my fault part customer service

Shipment was pretty quick (Within a week) but all emails were in French. Hard to understand being Dutch yet doable. Recommend to do this in English. Packing was solid.

Fast delivery and good status tracking. Prices could be a little cheaper ??