Customer reviews of 1001hobbies

I ordered 2 models on 040121. I was told that the paints were out of stock (I tried to change the product to no avail). Since then I have tried to contact them by e-mail but they always send me the same e-mail with no solution! No way to contact them except by email! Very annoying

Delivery times not met

HAHAHA. The joke. Seriously. Item noted in stock and finally after two weeks yes but in fact no. Restocking. And finally a week later, well, the item is definitely out of stock. Pitiful organization. I struggled to get a refund. I got a notification after battling. I'm still waiting for the money to reach my account. I'm going to have to think about doing something other than trading.

Ordered paint on the 31st with colissimo at 980€ for delivery in 1 to 2 working days On the 11th no new order in preparation! Sent an email with no reply, impossible to reach by phone.

Returned item over a month ago for a refund. Still no refund. Chased up twice and told when they receive it I will get a refund. Royal Mail confirm they have my return. Would never use this company again.

the reference does not match the photos

No problem with partial delivery but initial order released following my call

Fast deliveries, compliant products. Always good advice

While the company boasts of its French headquarters in Isère, my order took over 2 weeks to process and my purchase took almost a month to arrive. They either need to hire more people or make their practices more efficient (or both). On the other hand, my package arrived in perfect condition.

I think the painting should always be included and the manual should be a little more complete.

bonjourtoujour pas ma commande du 26 novembreje vous ai envoyé 2 email pour un remboursement pas de reponsepeutre en passant par truspilot j'aurais une réponse autrement je serai obligé de saisir la just

the pieces are not very well pre-cut, and the wood tends to split when you have to use a little force to detach a piece, especially when it's in the middle.

Fast shipping to To

the recipient of the gift was very satisfied he keeps the box to occupy his leisure for the next confinement he declined the offer of little cousins to participate in the mon

Parcel arrived 2 times in very poor condition, paint splintered everywhere, 2 times in a row. The packaging does not take the products into account. I do not advise and would recommend jam

Product conforms. It would be useful, however, to list the contents as well as what is required to assemble the monta methods or tips.

long wait to which is added that the box of games arrived in poor condition rather disappointed given the price of the a

Plenty of choice, but disappointed with the products! Despite fast delivery and attractive prices, I'm disappointed by the very poor quality of the puzzle pieces, which are extremely small (1500) and very thin. What's more, several pieces can correspond to several squares, making the puzzle almost impossible to put together. As someone who does a lot of puzzles and has a lot of patience, I've thrown my money out the window.

As always so good but a little succinct packaging good but otherwise always so serious merc.

Super processing, always happy to return.

The whole experience was great. Packaging was excellent and it arrived as scheduled. Definitely doing more buisness with them.

Delivered quickly and kept well informed when delivered Minor point was that this was in the french language

Good evening I used to love painting with Airfix paints but their quality has gone down a lot How can they be sold?

It’s Taking to long to get to my… It’s Taking to long to get to my location

It's Taking to long to get to my... It's Taking to long to get to my location

A small but fortunately harmless incident concerning the quality of the packaging, which was taken into account as soon as it was reported. Check delivery schedules according to the opening days of relay points to avoid unnecessary movement of goods (especially insufficiently protected). If not, the merchandise is totally compliant and the site is extremely responsive, which I continue to trust.

I ordered my model in mid-December and more than 3 weeks later still nothing! And I'm not even talking about the non-existent e-mail replies...in short, I'm disappointed! I hope I'm just an exc

I have NOT received any of the three orders I have placed and paid for. Regarding the last one (229785) I was informed by email of the following: We thank you for your comment and apologize for this incident. The package seems to have been lost so we suggest that you send the order to your address"" Can someone explain me how to send the package that has been lost to my address. Two months after making the payment I do not have the items ordered nor apparently a solution to this. I feel I have been cheated and the feeling of being helpless. Perhaps the only thing I can do is to file a complaint through the Consumers and Consumer Organization.

The delivery was a little slower than expected but I guess it's normal at this time of the year.

Parcel not received Stuck in customs because you didn't enclose a facsimile

Misrepresentation of Shipping Speed, Poor Experience Estimate delivery date was 12/24/20. Ordered was placed on 12/15/20. A SIGNIFICANT upcharge for more rapid shipping was paid. No communication was given regarding shipping until 12/19/20. Item still has not arrived to destination. Tracking information provided had a dead link, had to independently find a tracking service which then showed by 1/7/21 the item was no where close to its final destination. I receive frequent emails from this website about reviewing my order and I haven't even received the item, which is incredibly obnoxious. This has been a terrible experience and I will never use this website or service for purchases again. Mistake made and lesson learned.

I can't recommend this company at all. I placed an order before Christmas with guaranteed delivery before Christmas. They gave me a Hermes tracking number which showed that it hadn't been collected until the 7th of January. I contacted 1001 Maquettes and Hermes several times up until that date. Hermes confirmed they'd never received a parcel and 1001 Marquettes blamed Hermes for delaying it. I was even told to go check at the port of arrival because it's probably there being held up by customs because of Brexit Christmas etc... Surprise surprise the day after I threaten to chargeback my credit card Hermes receive it. The expected delivery date? 12th of January. I can confirm that it does not take 5 days to get from Dover or Calais to London. Dodgy company lying staff. Will just send it all back and buy it elsewhere. Shame as I spend hundreds of pounds on modelling kit per month.

Too bad shipping is so expensive otherwise nothing to say puzzle received in perfect condition

Misrepresentation of Shipping Speed, Poor Experience Estimate delivery date was 12/24/20. Ordered was placed on 12/15/20. A SIGNIFICANT upcharge for more rapid shipping was paid. No communication was given regarding shipping until 12/19/20. Item still has not arrived to destination. Tracking information provided had a dead link, had to independently find a tracking service which then showed by 1/7/21 the item was no where close to its final destination. I receive frequent emails from this website about reviewing my order and I haven't even received the item, which is incredibly obnoxious. This has been a terrible experience and I will never use this website or service for purchases again. Mistake made and lesson learned.

I have not received the order

There is no excuse for the poor delivery time of this companies products - tracking an order does not work nor does contacting this company

Ordering at 1001Hobbies is for me (probably) the last time I have placed a although a nice order I call about the status of its course is handled in English not to follow when product is finally delivered Had better order through Bolcom

Everything was fine, it just took a little while, but given the times we live in, it's more normal.

Very disappointed with the shipping service. After more than 10 days it still has not arrived. They have been 4 days ""in prapració"" and another 5 ""Prerregistrado"" in Correos but without delivering the package to be sent. I wrote an email two days ago and have not had a reply yet. As for the model in question, I still do not have it in my hands.

Excessive delivery time. Stock problems