Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I bought a combustion engine from 1001 hobbies and found that it does not fit in my car. After returning the engine, unfortunately, after multiple requests, I only received a credit note and not my money back.
Translated reviews
O
Olivier B.
Rating: 4 out of 5
following a purchase from 18/10/2025
all good
Translated reviews
J
JEREMY J.
Rating: 1 out of 5
following a purchase from 28/07/2025
Order placed on July 10, 2025, last figurine received on October 30! 112 days later!! Lack of professionalism, no communication without follow-ups, no commercial gesture, nothing. Don't hesitate to pay a few euros more with the competition, it will save you an incredible amount of time...
Translated reviews
L
LOUIS G.
Rating: 1 out of 5
following a purchase from 17/05/2025
Order placed in May 2025, one of the products being on backorder for months, I requested twice, unsuccessfully, to cancel the order and get a refund without fees (and yes because beyond 14 days they impose a management fee of 25% of the total order, which in my opinion is a violation of Article L216-2 of the Consumer Code that allows the consumer to withdraw without fees if the order has not been fulfilled beyond a period of 30 days). Order received in November 2025, order not compliant, two products are missing and the product that was on backorder is not compliant. In short, a big scam and deplorable customer service.
Translated reviews
D
davide B.
Rating: 1 out of 5
following a purchase from 24/10/2025
Everything is very good
Translated reviews
A
Alain B.
Rating: 4 out of 5
following a purchase from 22/10/2025
Good
Translated reviews
A
Alberto A.
Rating: 1 out of 5
following a purchase from 25/10/2025
Package arrived damaged. Delivery location not respected. I had to go to the local shipping company's office to pick it up.
Translated reviews
T
thierry D.
Rating: 4 out of 5
following a purchase from 24/10/2025
Very well, no problems with the deliveries, thank you.
Translated reviews
A
Alberto C.
Rating: 1 out of 5
following a purchase from 08/10/2025
A huge delay
Translated reviews
D
Dave N.
Rating: 1 out of 5
following a purchase from 30/09/2025
I sent them an email and they didn't respond, what is that? I canceled my item and they still send it, crazy.
Translated reviews
H
hubert H.
Rating: 4 out of 5
following a purchase from 09/10/2025
8
Translated reviews
P
Pierantonio G.
Rating: 4 out of 5
following a purchase from 26/09/2025
Positive judgment, it's a shame about the delivery times which, at least in my case, are very long.
Translated reviews
W
Willem P.
Rating: 2 out of 5
following a purchase from 11/10/2025
It took a long time before the items were available. Uncertainty about who took over the shipping from Chronopost in the Netherlands and where the package was ultimately delivered. Annoying that 1001 hobbies was not reachable by phone. After the message that the package was delivered, it took another 4 days before I could pick it up.
Translated reviews
R
Rui L.
Rating: 1 out of 5
following a purchase from 17/10/2025
I bought a cmk A-1H detail set and received some 1/72 figures from cmk! I complained and didn't receive any contact! I will never shop on this site again!
Translated reviews
T
Thierry B.
Rating: 2 out of 5
following a purchase from 20/10/2025
1 week of delay is really too long
Translated reviews
D
David C.
Rating: 1 out of 5
following a purchase from 07/09/2025
Hello, it is rare for me to give such a bad rating but almost 2 months before receiving the ordered package 2 weeks before my son's birthday. We are 2 unhappy customers. Moreover, the only means of communication was emails. To top it off, not even a commercial gesture. As someone who is in sales, I don't find this acceptable.
Translated reviews
J
Jean francois J.
Rating: 1 out of 5
following a purchase from 10/02/2025
8 months to be delivered. While it was noted that the items were available. It's a bit long... At a minimum, you could have communicated. I only received vague and non-specific responses and only when I asked you. So yes, I am disappointed with the experience
Translated reviews
C
christophe V.
Rating: 1 out of 5
following a purchase from 10/10/2025
15 days between the purchase and delivery for a board game. I do not recommend this site
Translated reviews
A
Alain B.
Rating: 1 out of 5
following a purchase from 14/10/2025
After 1 week without news, I have written 3 emails regarding the status of my order, without any response. I then called both your French and Dutch customer service, but there was no response from the French side, no one picked up, in the Netherlands I received an automatic message... that I had to send an email...?? Only after a customer at Paypal intervened did they wake up and my shipment finally arrived.... sad.
Translated reviews
A
André S.
Rating: 2 out of 5
following a purchase from 30/09/2025
Failure to respect the announced delivery time upon receipt of the order...
Translated reviews
G
GRANDCOIN G.
Rating: 4 out of 5
following a purchase from 16/10/2025
Order well received. Delivery time a bit long for a Chronopost. Game of Napoleonic war figurines quite vast. Useful for creating a diorama in the absence of modeling shops that have closed in the Capital. Looking forward to the next order. Best regards.
Translated reviews
G
Gilbert C.
Rating: 1 out of 5
following a purchase from 18/10/2025
1 When I went to pick up my package at the Pickup point, they asked me for my ID number which I do not have (thank you for this hassle) 2 The colors in the small paint pots do not match the navy blue I was looking for. The Hobby 54 labeled navy blue is black The Heller 077 labeled navy blue is also black so straight to the trash. The shipping cost is very exaggerated. So 1001hobbies is to be avoided for me. Gilbert Courtois.
Translated reviews
A
Alessia M.
Rating: 1 out of 5
following a purchase from 17/10/2025
They told BRT it was a delivery to a Fermopoint, except they used my private delivery address, due to this mistake BRT refused to deliver it and I had to collect it from a pickup center. Also, the package was torn apart and the game box was visibly ruined in a couple of places.
Translated reviews
A
Antoine H.
Rating: 2 out of 5
following a purchase from 22/09/2025
1 month for delivery is way too long
Translated reviews
M
michel M.
Rating: 4 out of 5
following a purchase from 02/09/2025
Good
Translated reviews
A
alexandre D.
Rating: 2 out of 5
following a purchase from 18/10/2025
I did not receive the correct ordered reference. And I have no feedback from customer service at the moment
Translated reviews
J
Jaro D.
Rating: 2 out of 5
following a purchase from 08/10/2025
Delivery date was a lot later than advertised. On the delivery date there was only a message that the package was damaged. A few days later a message that delivery date was cancelled or changed by me (though I did not do that). Eventually package arrived. I had to look up the changes myself, I did not get updates. Also I did not get any replies on my mails to customer service.
Translated reviews
F
Frederik W.
Rating: 1 out of 5
following a purchase from 20/09/2025
Delivery time much too long, after spending several weeks discovering that an ordered item was no longer in stock...
Translated reviews
G
Guadalupe T.
Rating: 1 out of 5
following a purchase from 13/10/2025
The item arrived broken, I sent an email as soon as I opened it with photos and details of the damage to the item and almost a week later, I still haven't received any response regarding this... and here I am with my broken item and no solution...
Translated reviews
F
François C.
Rating: 1 out of 5
following a purchase from 04/10/2025
The delivery does not match the order.
Translated reviews
J
Jean-Claude J.
Rating: 4 out of 5
following a purchase from 02/09/2025
Delay of one and a half months on the scheduled delivery date, but since the product was "made in Russia", given the current times, I would be lenient. However, it is regrettable to have no contact with 1001 hobbies and only receive "automated emails" with no interest in each request.
Translated reviews
J
José Luis G.
Rating: 1 out of 5
following a purchase from 15/10/2025
The order arrived incomplete. One of the models was missing. From an order totaling 70€, there is material missing worth 20€. I have sent several emails and complaints but no one has responded to me.
Translated reviews
D
Daniela S.
Rating: 2 out of 5
following a purchase from 02/10/2025
It arrived after 20 days, late compared to when I needed it.
Translated reviews
R
Roberto R.
Rating: 1 out of 5
following a purchase from 07/10/2025
One of the items received is different from what was ordered.
Translated reviews
J
Jaime Jose G.
Rating: 1 out of 5
following a purchase from 19/08/2025
Not very pleasant, a shame because my first purchase went well but the second did not.
Translated reviews
G
Gael G.
Rating: 4 out of 5
following a purchase from 11/10/2025
Package tracking very good and well packaged, but I thought I would receive a Kyosho Skyline body to paint as shown in the photo on the site, unfortunately it is painted, so the photo is not contractual.
Translated reviews
A
Alexandre A.
Rating: 2 out of 5
following a purchase from 23/09/2025
Two stars because the price remains the most interesting I could find... However, out of 4 products, only 3 were received and no information on the missing product... despite follow-up emails, no response... I will initiate a refund procedure via PayPal, no doubt I will hear back quickly.
Translated reviews
S
silvano M.
Rating: 4 out of 5
following a purchase from 07/10/2025
Excellent
Translated reviews
C
cedric C.
Rating: 1 out of 5
following a purchase from 03/10/2025
Package received but product broken and unusable because poorly protected. At the price we pay for shipping costs, it's a shame to send glass jars just in a thin envelope and without individually protecting the jars. And the customer service is non-existent and does not respond. I will no longer order from 1001Hobbies.
Translated reviews
R
Ruud M.
Rating: 4 out of 5
following a purchase from 02/10/2025
I had to wait a long time for it
Translated reviews
We use cookies for audience measurement and improving user experience.
English 