Customer reviews of 1001hobbies

I'm afraid that you choice of couriers... I'm afraid that you choice of couriers has prevented you from getting 5 stars. My experience of them is that they don't communicate very well and fail to deliver on the scheduled date when they do communicate.

I placed an order on December 7 and the site gave 2-5 days as shipping time. After a week has passed I write to customer service and they tell me that the products had just arrived in their warehouse and they would be shipping shortly. The shipment is not made and after several emails I see that the order status changes from ""in processing"" to ""package in preparation"". It has been in preparation for days now. This was a Christmas present that now can never arrive in time. What a disappointment.

It was just a pity that the models you didn't have in stock weren't indicated. So it took almost a month from the order (November 17) to payment by credit card and delivery... in mid-December... But you have some interesting models. In any case, I can recommend your brand without hesitation.

I have received my order and I am very pleased with the service and the quality of the product. I would like to thank you for your excellent service.

I didn't give it 5 stars because the TITANIC model is missing the decal sheet. I don't know how to do it, I've reported the problem and you haven't replied.

I had ordered 4 boxes of little roman soldiers at 172. Instead I received a sailing ship at 1177 the Britannia... That's 2 times I've ordered on this site. Probably the last time. Cdlt

Hello. Very poor quality Breguet 2 Ponts model with lots of black fingerprints and lack of material on some parts. Very disappointed considering the cost compared to current models. Assembly instructions are poor. I don't recommend this model and this technology, which makes it necessary to plane all the parts.

Product in stock at time of order 15 days later it becomes unavailable... I asked for a refund and immediately went to the store to buy an RC car, fearing I wouldn't have it for December 25. The next day I was told that there had been a computer problem and that my parcel had just been sent... I now find myself with 2 RC cars... Thank you 1001 maqu

Slow, inefficient and embarrassing service. Almost a month waiting for news of my order and they only contacted me when I opened the lawsuit on PayPal! In the meantime the package had not even been prepared. They charge you the money instantly and you have to wait at least 14 days to get it back. It is a store unable to cope with the demand both for lack of stock and inoperability when it comes to managing orders. I do not recommend it and I invite any potential buyer to look at any other store before buying from them.

Let's remember: I placed an order on November 4. On November 25 it is pre-registered at the post office pending to be taken to the post office for delivery. Today is Dec 8 (more than 1 month after placing the order) and it is still pending to be taken to post office for distribution. Reply from 1001 hobbies Dec 8 2020 Hello Thank you for your email. Please be informed that our bindery service will get back to you as soon as possible. We look forward to hearing from you Customer Service 1001 hobbies I get a phone call on Dec 9 from a girl who must be from Eastern Europe who speaks and understands Spanish regularly and whom I can barely understand. She asks me if I want to reorder and I say yes. That same afternoon I receive an email that says "Reference number: COBI-21076 is not available so I have generated a credit note of 1999 euros valid for 1 year and usable once". Annoyed by the non-return of the money and for acting for the second time in the future and to run with shipping costs and to suffer again all this bad experience I answer with another mail in which I ask for the return of the 1999 euros or to change it for another article of the same value. On December 10 I receive another email confirming that the new order has been modified with the new article. On December 15 I send another email due to the lack of news and with the loss of confidence in the good work of this company whose website says "shipping between 5-7 days" to complain about the delay and "hurry". In the order history I see that only one item out of six that I ordered is in stock and the rest is "in process". On December 22 I receive this email: "You have ordered products with a long lead time as indicated on the product pages and in your basket summary of the""Ships in 2 to 4 weeks". We have estimated the delivery of your package between January 7th and 8th. Thank you for your understanding. See you soon." In other words, I place an order on NOVEMBER 4th to be delivered the following week approximately, and on December 22nd they lie to me with the "2 to 4 weeks" that now appears on their website to justify I suppose their nefarious management of orders. And I can no longer see the history of my orders. Well, it seems that I have to be annoyed. I totally discourage the purchase with this company as any other will surely do much better. I got carried away by some positive opinions and everyone gives their opinion as they see fit, but it's like playing Russian roulette and in that game there is nothing good to win. It is better to look for

Good service not the fastest but correct

To be honest I have no idea yet if I am satisfied I have not received anything yet

Everything was delivered correctly and on time

Good quality products and fast delivery

lacks the sails printed in the assembly kit contrary to the presentation description on the sales site

Too bad there is no such thing as 0. I placed an order on 1312 with a supposed delivery date of 1712. After several reminders radio silence. I chose the articles specifically to have them for Christmas and it will not be the case. More than 10€ FOR SHIPPING. It's all nonsense and taking people for idiots. I'm disgusted. I don't recommend it and would like to be remitted.

My request for a refund is deliberately ignored! Several days after placing my order, I was informed that my item was no longer available due to a stock problem. I asked for a refund. No response. I sent another e-mail and was told that my article would soon be dispatched. Despite everything, I asked once again for a refund (it's almost Christmas and an amount of over 150€ is not insignificant). And no response. For the past 3 days, I've been getting standard emails telling me that my order is being processed. OK, but I've been asking for my money back for over a week. Why are you ignoring my request?

Deadlines not met

package arrived on time and in very good condition

Not serious!!! When ordering product available four days later an email notifying me that the product is not available. For reimbursement, I have to wait 14 days!

Product meets my expectations

parcel arrived in good condition on time BUT the product was defective so I sent an email to proceed with an exchange but apart from an email boat telling me to be patient I have received no response I find customer service exé

I placed an order at the beginning of the month with no news on the status of the order, which remained unchanged for several weeks. I had to contact them again for the order to be placed.

I can't wait to read that my parcel has finally been given to the carrier. Tomorrow it will be 15 days since I placed my order.

Everything was fine except that it took longer than expected.

I placed an order and it was delayed because of a product that they did not have in stock, it would be interesting to know this before shipment to be able to decide whether to wait for that product or prefer to receive the rest of the products to you.

Furious!! order the 2311 - NOTHING RECEIVED to date!! I will file a complaint!

end-November order (IT1246 NATO pilots and ground staff) never received. Very dissatisfa

For a company out side of America the service is pretty good.

I still haven't received the model I ordered on December 16, despite paying €14.99 for delivery within 48 hours! My package has still not left. Impossible to chat with them on their site. I left an e-mail on Saturday but no reply to date. Very disappointed. I hope to receive this gift for my husband sooner.

I found the ref. I was looking for shipping just a little long

0 j'ai passé une commande je devrais être livré le 1112 depuis cette date ils marquez produit indisponible il a encaissé l'argent surement en sachant qu'ils ne peuvent fournir j'appelle ça du vol . Answer: 1001 MAQUETTES 6 hours ago Mr Leforestier Thank you for your comment. We would like to inform you that we have refunded your order. We wish you a very happy holiday season 1001 hobbies customer service. received by email It is a stock error. We regret that the product is out of stock. As a result: Either we will issue a credit note for the value of the missing product (credit note valid for 1 year on a future order, with no minimum purchase and can be split). Or we offer to replace your product with an item of your choice available on our site and in stock. (with a price of + or - 5% of the original product). me: I don't call that

I am told that my parcel is waiting for me at the relay point but there is no parcel in my name...what should I do?

delivery too late order placed more than three weeks ago

Fine, just a little long delivery

Outside Company For a company out side of America, the service is pretty good.

Outside Company For a company out side of America, the service is pretty good.

I am sorry to convey my dissatisfaction because I have not yet received my package and I placed the order last December 6th and I am still waiting for it. You have sent me an approximate date of the 24th and I have to deliver it as a birthday gift on December 23rd. I am of course very unhappy because when I placed the order it specified that I would receive it in 4 days at the latest. VERY DISSATISFIED

Well, I placed an order 15 days ago and I still haven't received it and after several complaints I expect it to arrive at the beginning of the week....espe

Easy site good products logical setup fast email confirmation Bad delivery Order 01 Dec 20 Dec still nothing received Not okÃ