Customer reviews of 1001hobbies

Very good, except that when I ordered it wasn't clearly stated that the shell and paint were not included, so I was a little disappointed when I received the product. But if nothing

1 star because 0 is not possible. Ordered a model on December 4 and opted for fast delivery at more than 8 euros to be sure to have it for Christmas. On December 10 no news, no tracking number, so I emailed to find out the status of my order and was told that they were waiting for the product and would send it to me as soon as they received it. Re mail from me on December 15 because still no news and then I'm told they had a stock problem and that the product is no longer available a week before Christmas and I'm offered a model that has nothing to do with the one ordered which I refuse and I therefore request a refund of 145€78 which I hope will be done as soon as possible that my grandson is a gift for Christmas. 1001 maquettes I

Hello, I called on purpose to get information! The person was unable to give me any! I ask if it's suitable for 1 8-year-old child, and the answer is yes! But on the box it says not under 14 years!

Good Service, Bad Package Tracking No problems except I paid the extra charge for tracking in the USA and the "tracking" was basically useless. It never gave me an actual location, just (eventually) that the item had been delivered to the destination country...pretty broad as it's a pretty big country. But the model did arrive safe & sound, and in general I was pleased with the service.

I'm still waiting for my parcel

Very good! Fast delivery, order as expected

Satisfied with the speed of shipment. The package has not yet been unwrapped, as it is a Christmas gift.

Package arrived safely

It is difficult for me, a grandmother, to give an opinion on a model that my grandson will receive on No

Brilliant service. Really fast delivery. Quality product.. only thing you could improve on is letting customer no that you've received their order.

Never been so scammed order activated after 25 days despite paying additional costs for fast shipping parcel active and of the 200 pieces of clay balls paid almost 19 euros only 50 arrive this for me is FRAUD AND INDEEDED APPROPRIATION

CancellationCancellation after 2 days, i.e. within the GTC period (14 days) is ignored. Feedback is not given even after repeated e-mails. Only ever told that delivery will be made. Telephone contact not possible constantly ""busy"" return complicated must first be requested - costs to be borne by the customer - I no longer trust this company at all. My conclusion: I have never experienced such dubious customer treatment in e-business - I will never buy here again and will not recommend this store to anyone. Update from 16.12.20: As suspected, I am now supposed to return the goods to FRANCE at MY COST although I had canceled early and therefore would not have had to pay shipping costs. After reviewing other one-star ratings, I have no desire to wait for weeks for a refund of the purchase price. In addition, 1001 would like to know more about the incident from me - presumably my e-mails cannot be read because everything is clear from them. I'm not going to waste any more time here, I'll keep the overpriced goods and close the case for me once and for all. Update of 29.12.2020 on the reply from 1001: now it is claimed that my e-mails were not recorded even though my cancellation e-mails were used for further replies to delivery notifications from 1001. I have all the correspondence from 1001 as well. I guess the right hand doesn't know what the left hand is doing. End of story.

RECEIVED THE ORDER ALL CORRECT AND WELL. THERE WAS A DELAY IN RECEIVING THE ORDER DUE TO LACK OF SOME PRODUCTS BUT WHEN I RECEIVED AN EMAIL FROM YOUR COMPANY INFORMING ME OF THE REASONS FOR THE DELAY EVERYTHING WAS ANECDOTAL. ALL CORRECT AND WELL UNTIL NEXT TIME.

The ordered material has been received correctly. Perhaps a little more speed would be positive

I have already claimed twice that I placed an order on 15-11-2020 and a month later it has not arrived. The explanation they give me is that it is in the post office, which is a lie. The post office has already told me that nothing has arrived to them, they have simply made the inscription but without delivering the package. I need them to tell me if it is going to arrive before the 23rd if it is not going to arrive the best thing to do is to cancel the order and get my money back. 1 month waiting for a package that anywhere else I order it will arrive in 3 days at the most. Answering with patience is not a solution. Where has it been seen that I paid for a package a month ago and I don't know anything about d

Received without problems and as expected. It took a little longer to arrive than usual on Amazon but it was fine.

probleme avec mondial relais de nantes car le point relais ou il est sencer et être arrivé depuis vendredis 11 decembre a 11H15 A MODA ELNISSA A NANTES ne le trouve pas si vous pouvier faire quelque chose aupres de mondial RELAY je vous en serait reconnaissent car j'attend ce commande c'est pour noel. JE vous laisse mes cohordonne monsieur caens donovan numéro de colis 96646045 ainsi que mon mail pour une eventuel reponce cordialement

The time between the order and the departure of the parcel was a little long. I had to call you two days before I got my parcel.

satisfied: delivery ahead of schedule - good condition

Wrong items delivered difficult to get any answer from this company. Still waiting for refund of 144£. Bad custom service. Stay away

This order was shipped over a month ago… This order was shipped over a month ago and I still have not received it I probably will not order from 1001 model kits again

Disappointed. Order placed on 0512 on the basis of available items. Delivery within 4 to 6 working days. Credit card debited on the FRIDAY. On the 11th, with no news, I contacted 1001 Maquettes and received a reply on the 14th: product received this weekend. Then on the 15th I learned that the main product was on its way from a supplier. By this I mean""article indisponible"" or ""en cours d'approvisionnement"". None of these mentions appeared on the site at the time of the order. To date, SEVEN of these items are advertised as available. As for telephone contact, it rings in the void. I do not recommend this merchant.

Long wait for delivery

This order was shipped over a month ago... This order was shipped over a month ago and I still have not received it I probably will not order from 1001 model kits again

RAS. The package was delivered a little late. Otherwise correct transaction.

Good preparation but too long lead times for products in sto

simply impeccable!!!...

Very good! Very large selection, fast delivery

Despite a small problem quickly solved when creating my account, I received my order within the promised time. Thanks to Laure in customer service for her professionalism and responsiveness.

One of the items was announced to be in stock when it wasn't... Too bad... Delivery time longer than expected. Was able to contact someone easily... That's a plus. Satisfied all the same.

Poor quality model and long delivery times

Ordered December 1st and still nothing received! It seems that it is still not transmitted to mondial relay !!! Abuser !! Will I get it for Christmas

Purchased only with paypal or credit card. My order was supposed to be shipped within 35 days instead it was shipped after two weeks in fact not a serious delay but in asking for explanations I was getting discordant messages those who told me that their regular supplier no longer had it available and they sn sn turned to another and those who blamed the courier delays generically. I started to lose confidence. The turning point was only when I threatened to turn to my bank for a chargeback a few days and they shipped.

Ordered the 412 with expected delivery on 912 but on the site still waiting to be processed, so very disappointed for my 1st order on this site. I dare to hope for a favourable outcome.

Order conformed and received within the advertised time

Hello Sir Madam! I have received the package the miniature car very well but the plastic box where the car is inside in very bad condition! I am dissatisfied for

Impeccable parcel. The post took a long time.

Ordered the 412 with expected delivery on 912 but on the site still waiting to be processed, so very disappointed for my 1st order on this site. I dare to hope for a favourable outcome.

Great product but shipping took a very long time.

The parcel took 21 days although 7 days were initially specified. You are repeatedly put off and it is not possible to cancel even if the parcel has not yet been sent. After sending it back because the parcel arrived much too late, there was still no refund after more than a month. That was the first and also the last time I ordered anything here.