Customer reviews of 1001hobbies

Beautiful Tamiya model aircraft 1:48 swiftly delivered from France to Italian address in good condition. The laptop web site better than the iPhone version, which seems to have some key links missing (e.g. legal info and password reset)

I'm very happy with my order, but I'd like to point out that it took me more than a week to receive it, and that it was impossible to track it.

I ordered it 20 days ago and paid for it, but when I log in to the parcel delivery service I see that it hasn't been sent by 1001hobbies. I then asked why by e-mail and got no answer. I have adapted it because a good follow-up has been made.

Very good product fast delivery

If the order took a long time to reach me the items are conform

A week before Christmas I still see nothing coming. Order placed on Nov 30th, expected to arrive on Dec 10th, and still nothing on the 18th. Impossible to reach by phone and no answer despite emails sent. Maybe I'll get an answer with c

No news of my order placed ten days previously. No response either by phone or e-mail.

Fast delivery time... However, the situation became more complicated when we had to return one of the products in the order (a product that did not meet our expectations): the request had been made on the site for over a week now and still no message authorizing the return. Customer service is unreachable by phone. In short, it's better to be totally satisfied with your order and have nothing to return.

Ordered 2 weeks ago. It's a disaster!!! Out of 2 available items, 1 was transformed into a credit note and the other was shipped, supposedly 3 days ago. Since then my parcel is in the wild? No indication of pick-up on the Mondial Relay website. I'm not satisfied and I won't give up! Even if you can't be reached by phone or e-mail, I'd like you to explain what's going on. I don't agree with your slogan "Our customers love us".

Great store and lots of wonderful products. However, my order of 23 11 arrived on 1712 ( contrary to the delivery forecast at the beginning of December) I would have liked to have been warned when I placed my order that the toy was not available immediately. This is a

Ordered 2 weeks ago. It's a disaster!!! Out of 2 available items, 1 was transformed into a credit note and the other was shipped, supposedly 3 days ago. Since then my parcel is in the wild? No indication of pick-up on the Mondial Relay website. I'm not satisfied and I won't give up! Even if you can't be reached by phone or e-mail, I'd like some explanations. I don't agree with your slogan: "Our customers love us".

I am writing again to insist that I placed an order more than a month ago and I still have not received it and I have not received any answer or solution. Here there are people who write that everything is perfect, of course it is not my case and it is not the case of many other people who write. It is unbelievable that they do

I placed an order that was supposed to arrive in 7-9 business days and instead took 12. Since it was an item I was supposed to decorate for Christmas each day of delay was heavy to catch up on. A meager communication came from support about the delay in restocking and this unnerved me because if you don't have the item in stock you don't sell it. If I had in fact known it was out of stock I would have purchased the same item from another retailer at a lower price where the estimated delivery time was 10 business days. Another thing: since the item has a cone shape I asked for gift wrapping (cost 2.50€) to have something more ""professional"" than what I could have done (who with packages anyway I do pretty well) and I was delivered the cone simply wrapped in a sheet of colored paper and with a scotch tape closure to say the least embarrassing. I think with a little more care and attention something better could have been done. I am not giving a star because with the purchase anyway I was given a 5€ off coupon on my next purchase. I will most likely not use it but it is still a kind thought.

Somewhere along the shipping path the… Somewhere along the shipping path the box lid side were in contact with moisture and now pulling apart from the moisture damage. Inside contents are OK. Not sure what happened, but somewhat disappointing. Even shipping lable on carton is unreadable.

Don't even think about buying. I am editing a previous review because the system won't let me make another review. This is my second review of the same order. I ordered it 20 days ago I made a review 4 days ago that they answered me today telling me that customer service will contact me lie. They send you a tracking number from the post office showing that they have not delivered the package to the post office for delivery. I will continue to update every day the valuations for everyone to know.

I am tired of not getting an answer about an order I placed on 11-15-2020. More than a month and they have not even delivered it to the post office to deliver it. Please give me my money back because if it doesn't arrive before 12-23-2020 I don't need the order anymore.

Please .... pay attention to the delivery time.

order very easy on the site reception of the goods the day envisaged... perfect now it does not remain any more but to see once the model my

Hello The M1A1 Abrams Nato RC 172 tank ordered as a birthday present is not working. We have contacted you via your interface in order to find a solution and our message has not been returned. Please contact us to resolve the situation.

Unacceptable order placed almost 2 months ago and still being processed I will no longer order on this site it's been 2 times that it's the mouis

Somewhere along the shipping path the... Somewhere along the shipping path the box lid side were in contact with moisture and now pulling apart from the moisture damage. Inside contents are OK. Not sure what happened, but somewhat disappointing. Even shipping lable on carton is unreadable.

perfect merchandise. shipping a little slow but nothing negative to report.

Delivery was prompt. Everything was well packaged. Again and again.

GREAT SELECTION OF HARD TO FIND ITEMS (FOR SOME ITEMS THIS IS THE ONLY PLACE I HAVE SEEN THEM FOR SALE) PRICES WERE AVERAGE PROMPT DELIVERY NO MISTAKES AND ALL ITEMS WERE IN STOCK

little possibility to speak in Spanish on the phone

I placed the order on 2711 until 1112 did not register it and on 1512 they sent it today 1612 I received it. Thanks to the fact that I paid with paypal I was claiming the amount and in three days they have sent it to me if not I would still be waiting . I do not buy again aq

Good Service, Bad Package Tracking No problems except I paid the extra charge for tracking in the USA and the “tracking” was basically useless. It never gave me an actual location, just (eventually) that the item had been delivered to the destination country...pretty broad as it’s a pretty big country. But the model did arrive safe & sound, and in general I was pleased with the service.

Very good, except that when I ordered it wasn't clearly stated that the shell and paint were not included, so I was a little disappointed when I received the product. But if nothing

1 star because 0 is not possible. Ordered a model on December 4 and opted for fast delivery at more than 8 euros to be sure to have it for Christmas. On December 10 no news, no tracking number, so I emailed to find out the status of my order and was told that they were waiting for the product and would send it to me as soon as they received it. Re mail from me on December 15 because still no news and then I'm told they had a stock problem and that the product is no longer available a week before Christmas and I'm offered a model that has nothing to do with the one ordered which I refuse and I therefore request a refund of 145€78 which I hope will be done as soon as possible that my grandson is a gift for Christmas. 1001 maquettes I

Hello, I called on purpose to get information! The person was unable to give me any! I ask if it's suitable for 1 8-year-old child, and the answer is yes! But on the box it says not under 14 years!

Neat heur That will get me through the lockdown

Fast delivery good service

Good Service, Bad Package Tracking No problems except I paid the extra charge for tracking in the USA and the "tracking" was basically useless. It never gave me an actual location, just (eventually) that the item had been delivered to the destination country...pretty broad as it's a pretty big country. But the model did arrive safe & sound, and in general I was pleased with the service.

Good experience It is only not that nice to recieve emails in french when you cannot read it The website is in multiple languages only the emails not yet

Never been so scammed order activated after 25 days despite paying additional costs for fast shipping parcel active and of the 200 pieces of clay balls paid almost 19 euros only 50 arrive this for me is FRAUD AND INDEEDED APPROPRIATION

CancellationCancellation after 2 days, i.e. within the GTC period (14 days) is ignored. Feedback is not given even after repeated e-mails. Only ever told that delivery will be made. Telephone contact not possible constantly ""busy"" return complicated must first be requested - costs to be borne by the customer - I no longer trust this company at all. My conclusion: I have never experienced such dubious customer treatment in e-business - I will never buy here again and will not recommend this store to anyone. Update from 16.12.20: As suspected, I am now supposed to return the goods to FRANCE at MY COST although I had canceled early and therefore would not have had to pay shipping costs. After reviewing other one-star ratings, I have no desire to wait for weeks for a refund of the purchase price. In addition, 1001 would like to know more about the incident from me - presumably my e-mails cannot be read because everything is clear from them. I'm not going to waste any more time here, I'll keep the overpriced goods and close the case for me once and for all. Update of 29.12.2020 on the reply from 1001: now it is claimed that my e-mails were not recorded even though my cancellation e-mails were used for further replies to delivery notifications from 1001. I have all the correspondence from 1001 as well. I guess the right hand doesn't know what the left hand is doing. End of story.

RECEIVED THE ORDER ALL CORRECT AND WELL. THERE WAS A DELAY IN RECEIVING THE ORDER DUE TO LACK OF SOME PRODUCTS BUT WHEN I RECEIVED AN EMAIL FROM YOUR COMPANY INFORMING ME OF THE REASONS FOR THE DELAY EVERYTHING WAS ANECDOTAL. ALL CORRECT AND WELL UNTIL NEXT TIME.

The ordered material has been received correctly. Perhaps a little more speed would be positive

I have already claimed twice that I placed an order on 15-11-2020 and a month later it has not arrived. The explanation they give me is that it is in the post office, which is a lie. The post office has already told me that nothing has arrived to them, they have simply made the inscription but without delivering the package. I need them to tell me if it is going to arrive before the 23rd if it is not going to arrive the best thing to do is to cancel the order and get my money back. 1 month waiting for a package that anywhere else I order it will arrive in 3 days at the most. Answering with patience is not a solution. Where has it been seen that I paid for a package a month ago and I don't know anything about d

Received without problems and as expected. It took a little longer to arrive than usual on Amazon but it was fine.