Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
5 25,7k 63% 4 6 464 16% 3 2 786 7% 2 1 740 4% 1 4 027 10%

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2020
I'm still waiting for my parcel
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
Very good! Fast delivery, order as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
Satisfied with the speed of shipment. The package has not yet been unwrapped, as it is a Christmas gift.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
Package arrived safely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
It is difficult for me, a grandmother, to give an opinion on a model that my grandson will receive on No
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Verified Buyer
Rating: 4 out of 5
following a purchase from 15/12/2020
Brilliant service. Really fast delivery. Quality product.. only thing you could improve on is letting customer no that you've received their order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2020
probleme avec mondial relais de nantes car le point relais ou il est sencer et être arrivé depuis vendredis 11 decembre a 11H15 A MODA ELNISSA A NANTES ne le trouve pas si vous pouvier faire quelque chose aupres de mondial RELAY je vous en serait reconnaissent car j'attend ce commande c'est pour noel. JE vous laisse mes cohordonne monsieur caens donovan numéro de colis 96646045 ainsi que mon mail pour une eventuel reponce cordialement
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
The time between the order and the departure of the parcel was a little long. I had to call you two days before I got my parcel.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
satisfied: delivery ahead of schedule - good condition
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2020
Wrong items delivered difficult to get any answer from this company. Still waiting for refund of 144£. Bad custom service. Stay away
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Verified Buyer
Rating: 1 out of 5
following a purchase from 15/12/2020
This order was shipped over a month ago… This order was shipped over a month ago and I still have not received it I probably will not order from 1001 model kits again
Response from 1001hobbies
Mr. Sackman, Bedankt voor je feedback. Wij willen u erop wijzen dat wij vandaag contact opnemen met de vervoerder om te weten te komen waarom het pakket in de Verenigde Staten is geblokkeerd. Wij zullen ons best doen om ervoor te zorgen dat deze levering zo snel mogelijk plaatsvindt. Dank u voor uw begrip, 1001hobbies klantenservice.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2020
Disappointed. Order placed on 0512 on the basis of available items. Delivery within 4 to 6 working days. Credit card debited on the FRIDAY. On the 11th, with no news, I contacted 1001 Maquettes and received a reply on the 14th: product received this weekend. Then on the 15th I learned that the main product was on its way from a supplier. By this I mean""article indisponible"" or ""en cours d'approvisionnement"". None of these mentions appeared on the site at the time of the order. To date, SEVEN of these items are advertised as available. As for telephone contact, it rings in the void. I do not recommend this merchant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
Long wait for delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2020
This order was shipped over a month ago... This order was shipped over a month ago and I still have not received it I probably will not order from 1001 model kits again
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Response from 1001hobbies
Mr. Sackman, Bedankt voor je feedback. Wij willen u erop wijzen dat wij vandaag contact opnemen met de vervoerder om te weten te komen waarom het pakket in de Verenigde Staten is geblokkeerd. Wij zullen ons best doen om ervoor te zorgen dat deze levering zo snel mogelijk plaatsvindt. Dank u voor uw begrip, 1001hobbies klantenservice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
RAS. The package was delivered a little late. Otherwise correct transaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
Good preparation but too long lead times for products in sto
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
Very disappointed by this site is not 1st order and last paintings order November 30 ship December 9 after we will say it's covid ... Good apologies, I live in Paris and the store is closed, so I have to pay shipping costs. Then they'll tell us it's shipping delays, and on top of that, I'll have them delivered to a relay point, so maybe I'll get them in January !!!! I ordered fabric from Hong Kong and had it delivered in a week with free shipping... Then they tell us to support small small businesses.... Look for the mistake... I wouldn't be doing good publicity and I'd say that ordering from Hong is cheaper and more convenient.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
bonjour je suis pas content la boite est arrivé écrasé mon mari est un collectionneur et les boites son tres importante deja l'envoi a ete tres long et en plus arrive en mauvais etat et en plus une boite non fermer j'aimerais un geste de votre part pour le désagrement pour une premiere commande je ne suis pas satisfait du tout cela n'est pas tres serieux cordialleme
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
simply impeccable!!!...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Very good! Very large selection, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Despite a small problem quickly solved when creating my account, I received my order within the promised time. Thanks to Laure in customer service for her professionalism and responsiveness.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
One of the items was announced to be in stock when it wasn't... Too bad... Delivery time longer than expected. Was able to contact someone easily... That's a plus. Satisfied all the same.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2020
Poor quality model and long delivery times
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
Ordered December 1st and still nothing received! It seems that it is still not transmitted to mondial relay !!! Abuser !! Will I get it for Christmas
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 14/12/2020
Purchased only with paypal or credit card. My order was supposed to be shipped within 35 days instead it was shipped after two weeks in fact not a serious delay but in asking for explanations I was getting discordant messages those who told me that their regular supplier no longer had it available and they sn sn turned to another and those who blamed the courier delays generically. I started to lose confidence. The turning point was only when I threatened to turn to my bank for a chargeback a few days and they shipped.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
Ordered the 412 with expected delivery on 912 but on the site still waiting to be processed, so very disappointed for my 1st order on this site. I dare to hope for a favourable outcome.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Order conformed and received within the advertised time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2020
Hello Sir Madam! I have received the package the miniature car very well but the plastic box where the car is inside in very bad condition! I am dissatisfied for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
Impeccable parcel. The post took a long time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
Ordered the 412 with expected delivery on 912 but on the site still waiting to be processed, so very disappointed for my 1st order on this site. I dare to hope for a favourable outcome.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 14/12/2020
Great product but shipping took a very long time.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 14/12/2020
The parcel took 21 days although 7 days were initially specified. You are repeatedly put off and it is not possible to cancel even if the parcel has not yet been sent. After sending it back because the parcel arrived much too late, there was still no refund after more than a month. That was the first and also the last time I ordered anything here.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 13/12/2020
Products and delivery as expectedeverything ok.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2020
I haven't received the right article
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2020
I waited almost 1 month for my parcel to be sent. My brother didn't get his birthday present on time. DÃ
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2020
Still waiting for my parcel
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Parcel well received delay a little lo
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Received on time and in good condition
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2020
Order placed on 1411 for an item said to be in stock and barely delivered on 1212...not very serious.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 13/12/2020
I have not received it yet.
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