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Rating: 4 out of 5
top-notch parcel delivery
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
RMA returns Products arrive in a reasonable time. Only issue is the response time on return products.
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Response from 1001hobbies
Dear Mr Rivera Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Rating: 1 out of 5
Wrong product delivered. After a long correspondence with sending pictures and barcode of the wrongly delivered item and return to France on own account again the same wrong item delivered. Very bad.
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Rating: 4 out of 5
immense choice order arrived well in good condition the only downside is the slowness of delivery but in these hectic times ... thank you en
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Rating: 4 out of 5
Delivery time too long and no answer to my questions from my supplier.
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Rating: 4 out of 5
Good explanations. The models are of good quality
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Rating: 4 out of 5
I wrote a very negative review a few days ago not having received my order after 3 weeks. Customer service called me the next day apologizing and explaining that my package was lost. Apparently this was due to a fault on the day my order was dispatched. The person in charge immediately set off a new shipment, which I received in less than 3 days this time. Hence this
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Rating: 4 out of 5
A clean sweep
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Rating: 4 out of 5
Perfectly conforming product but excessive delivery costs for a product such as metal earth.
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V
Rating: 4 out of 5
Good quality
V
Rating: 4 out of 5
the models I got are great the models I got are great. Just what I was looking for. However I'm just a beginner so they are hard with the small pieces. Still will get more as I improve.
Response from 1001hobbies
Dear Mr Lenkiewicz Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Rating: 2 out of 5
It’s a shame It’s a shame, a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
Response from 1001hobbies
Sir BEGUERY, Thank you for your email. We apologize for the inconvenience. Our customer service will contact you immediately! and wish you a nice day. 1001hobbies customer service
V
Rating: 2 out of 5
Found just what I was looking for and fairly good delivery time from across the Atlantic despite Covid restrictions.
A
Rating: 4 out of 5
the models I got are great the models I got are great. Just what I was looking for. However I'm just a beginner so they are hard with the small pieces. Still will get more as I improve.
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Response from 1001hobbies
Dear Mr Lenkiewicz Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Rating: 2 out of 5
It's a shame It's a shame, a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
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Response from 1001hobbies
Sir BEGUERY, Thank you for your email. We apologize for the inconvenience. Our customer service will contact you immediately! and wish you a nice day. 1001hobbies customer service
G
Rating: 1 out of 5
Received nothing twice while I have paid
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Rating: 1 out of 5
Very long shipping time that was not specified in advance
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C
Rating: 1 out of 5
I have not received my order. I was informed that it was shipped on November 19. Nine days later I complained and was told that I would receive it shortly. On November 30 I inquired at Correos and was told that the package had not been delivered by the sender. I complained again to 1001 and this time they told me that they will collect information which is what they should have answered in my first complaint.
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C
Rating: 1 out of 5
On 15-11-2020 I placed an order and as of today (01-12-2020) it has not arrived. It does not look like it is going to arrive soon because it is supposed to be registered in the post office since 26-11-2020 and it is still only in the first step of shipment (and there are 4
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A
Rating: 1 out of 5
My order took a long time to be sent, so I had to wait for the model store to reopen.
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Rating: 4 out of 5
perfect except for a slight delay in shipping
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Rating: 1 out of 5
order placed 15 days ago still no delivery service not great
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V
Rating: 2 out of 5
Quick order processing good prices everything as expected! Thank you!!!
A
Rating: 4 out of 5
Product satisfactory delivery a little expensive
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Rating: 2 out of 5
Package received damaged
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Rating: 4 out of 5
I am very satisfied with my order
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Rating: 4 out of 5
It's a pity that the models are not pre-painted.
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V
Rating: 4 out of 5
Great store but their items are out of stock quickly. When I get notification for restock of items, I get multiple email reminders more than is necessary.
V
Rating: 4 out of 5
Took a while to deliver but my item arrived in perfect condition. Great customer service when contacted. Thanks.
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Rating: 1 out of 5
difficult to give an opinion I was to be delivered Tuesday 25 ... it is Monday 30 more sound more picture ...
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Rating: 4 out of 5
Delivery time a bit long. And I had to relaunch...... A bit of a shame... No worries about the parcel... More on the next delivery for the Christmas order I placed
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V
Rating: 1 out of 5
Item was EXACTLY as described by seller and shipped FAST!
G
Rating: 2 out of 5
Website is not reliable Promises are not kept Dutch site but you are spoken to in French and then on request in English Part of the delivery was not immediately in stock To find out I called 4 times Promises were kept partially and late 2x was only delivered after the umpteenth phone call If nothing changes then for me it was the 1st and last time
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V
Rating: 4 out of 5
The parcel had a long way to go but I was really surprised how fast the delivery from France to Austria Innsbruck worked. As always, the Austrian parcel service once again managed to make a hole in my parcel because they will never learn that they shouldn't throw parcels. But luckily the kit was undamaged. My kit is from Trumpeter and I'm really looking forward to assembling it! And as always I got a great kit from the company 1001 Hobbies. Thanks for that!!!
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V
Rating: 4 out of 5
Very bad time of specail courier to my address - more than 3 weeks and order not received yet !
V
Rating: 4 out of 5
I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.
A
Rating: 4 out of 5
Easy and efficient
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V
Rating: 2 out of 5
Very bad time of specail courier to my… Very bad time of specail courier to my address - more than 3 weeks and order not received yet !
Response from 1001hobbies
Mr. Amitai, Thank you for your feedback. We inform you that your parcel is in transit, we open an investigation with the carrier. cordially, Customer service 1001 hobbies
A
Rating: 1 out of 5
Sorry but""received the parcel 20 days after ordering and with a change of point rel
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G
Rating: 2 out of 5
The order is not complete and this is not the first time! On customer service you have to wait a long time and when you finally get to speak to someone it has to be in English.
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