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V
Rating: 4 out of 5
Was very satisfied, only the delivery time was a little long. But in times like these.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2 and 4 stars
Reset filtersV
Rating: 1 out of 5
Not happy at all. There was no indication of what scale the plane was. I presumed for the price it would be 132 and it was a tiny 1/72nd scale. Feel I was deceived through the sake. I plan to return the goods when I���m able to find the time. Not a good exper
V
Rating: 1 out of 5
My order still hasnt got to the parcel service yet after 7 days then i need to wait for it to get delivered i under stad its hard with covid but it should at least be with the parcel company by now
G
Rating: 4 out of 5
No comments
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G
Rating: 2 out of 5
The delivery was quite slow (this was indicated on the website by the way because it is due to the structure of the store) so it was only 14 days later that it was offered to Post NL Who also needed almost a week but that is not the fault of the store What is annoying is that 1 of the boxes was flattened apparently without damage to the contents but the shipping box was apparently not resistant to the forces encountered during transport I have had better experiences elsewhere
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A
Rating: 4 out of 5
Don't worry about the site, there's a lot of interesting stuff, I'll come back to it later. On the other hand, the delivery times are frightening for material marked in stock. Your competitors delivered to me in three to four days. To be improved. S.C
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A
Rating: 4 out of 5
Order conforms and in good condition Delivery time a hair long. Order placed on Saturday but only sent on Wednesday and received on Friday.
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A
Rating: 2 out of 5
I ordered an item on November 26 and my order 235451 has still not been processed. I sent an email to 1001maquettes but I still have no answer.... I'm getting a bit worried
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A
Rating: 4 out of 5
ULTRA FAST SHIPPING UNBELIEVABLE !!!! MAGNIFICENT PRODUCT VERY SATISFIED please note that delivery is free but in fact you have to pay for it ...too bad for the fifth Etoi
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A
Rating: 1 out of 5
My order was fulfilled incorrectly...I... My order was fulfilled incorrectly...I recieved an item I did not order, and I didn't recieve the items I ordered at all...
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Response from 1001hobbies
Sir, Thank you for your email. We inform you that the customer service will get back to you as soon as possible. Thank you for your patience, 1001hobbies customer service
A
Rating: 4 out of 5
Apart from the delivery man, RAS.
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A
Rating: 4 out of 5
Product conforms but delay too long and packaging damaged
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A
Rating: 4 out of 5
excellent service
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V
Rating: 2 out of 5
Order processing time too long, delivery time too long considering cost of postage.
V
Rating: 1 out of 5
My order was fulfilled incorrectly...I… My order was fulfilled incorrectly...I recieved an item I did not order, and I didn't recieve the items I ordered at all...
Response from 1001hobbies
Sir, Thank you for your email. We inform you that the customer service will get back to you as soon as possible. Thank you for your patience, 1001hobbies customer service
V
Rating: 1 out of 5
My order was fulfilled incorrectly...I recieved an item I did not order and I didn't recieve the items I ordered at all...
C
Rating: 4 out of 5
Lots of catalog where you can find what you want and fast delivery despite the distance.
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A
Rating: 1 out of 5
For my first purchase on the site I had ordered a metal model, but I received a poorly made plastic one, with torn packaging and a scratched transparent presentation case that was impossible to put in a window. I haven't heard from them since, despite an e-mail exchange. I don't recommend
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A
Rating: 4 out of 5
Delivery corresponds to the order and correct packaging and delivery to the ideal point. Merc
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A
Rating: 4 out of 5
Products conform but delivery time a bit long
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A
Rating: 1 out of 5
It won't appear on the site anyway... Only positive reviews. Site to be avoided ABSOLUTELY
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A
Rating: 4 out of 5
it is to offer so I can not evaluate the items impeccable delivery time corrected
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A
Rating: 1 out of 5
model delivered with missing parts
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A
Rating: 4 out of 5
top-notch parcel delivery
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A
Rating: 4 out of 5
RMA returns Products arrive in a reasonable time. Only issue is the response time on return products.
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Response from 1001hobbies
Dear Mr Rivera Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Rating: 4 out of 5
A little long to receive the parcel but a great choice of references
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A
Rating: 1 out of 5
I ordered the 711 and it was supposed to be delivered on the 23rd ...nothing on the 24th ...message informing me that I had refused the parcel ?? on the 30th the parcel was available again ...but nothing at the relay point. today the parcel is apparently available again ...third trip to the relay point (time taken out of my working hours) still nothing ... more to come next week .
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A
Rating: 4 out of 5
rien a redire c'est toujours bien pensez a la maquette du noratlas avec les decals français merc
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A
Rating: 4 out of 5
Good evening The parcel received is as ordered. Beautiful models. The only minor drawback is that the order placed on the internet was not sent very quickly, but the main thing is to have received it.
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A
Rating: 4 out of 5
Order conformed and received quickly. BRAVO
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V
Rating: 4 out of 5
RMA returns Products arrive in a reasonable time. Only issue is the response time on return products.
Response from 1001hobbies
Dear Mr Rivera Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Rating: 1 out of 5
Very good service.
V
Rating: 1 out of 5
Wrong product delivered. After a long correspondence with sending pictures and barcode of the wrongly delivered item and return to France on own account again the same wrong item delivered. Very bad.
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V
Rating: 4 out of 5
Good quality
V
Rating: 2 out of 5
It’s a shame It’s a shame, a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
Response from 1001hobbies
Sir BEGUERY, Thank you for your email. We apologize for the inconvenience. Our customer service will contact you immediately! and wish you a nice day. 1001hobbies customer service
V
Rating: 2 out of 5
Found just what I was looking for and fairly good delivery time from across the Atlantic despite Covid restrictions.
G
Rating: 1 out of 5
Received nothing twice while I have paid
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G
Rating: 1 out of 5
Very long shipping time that was not specified in advance
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C
Rating: 1 out of 5
I have not received my order. I was informed that it was shipped on November 19. Nine days later I complained and was told that I would receive it shortly. On November 30 I inquired at Correos and was told that the package had not been delivered by the sender. I complained again to 1001 and this time they told me that they will collect information which is what they should have answered in my first complaint.
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C
Rating: 1 out of 5
On 15-11-2020 I placed an order and as of today (01-12-2020) it has not arrived. It does not look like it is going to arrive soon because it is supposed to be registered in the post office since 26-11-2020 and it is still only in the first step of shipment (and there are 4
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