1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
The shipping service is fast and effective. The product catalog is very wide, including the decals. I do not rate the fifth star for the prices as they are somewhat higher than those of other suppliers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2020
Product conforms to my expectations delivery a little long but given the context I do not hold it rigueu
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/10/2020
Op 10 september 2020 artikel TU00366 besteld en betaald. Sinds 10 september staat het pakket bij PostNl als �aangemeld� maar vandaag 6 oktober nog steeds niets ontvangen. Op een mail van vrijdag 2 oktober j.l. geen enkele reactie. Als ik bel krijg ik een engels sprekende voicemail. Communicatie langs Trustpilot werkt wel want het pakket is vandaag 12 oktober na een stevige en harde review op 6 oktober geleverd. 1001 Modelkits: doe wat aan je klantencontacten via email of telefoon anders redt je het niet.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/10/2020
Alleen bereikbaar via een review op Trustpilot Op 10 september 2020 artikel TU00366 besteld en betaald. Sinds 10 september staat het pakket bij PostNl als 'aangemeld' maar vandaag 6 oktober nog steeds niets ontvangen. Op een mail van vrijdag 2 oktober j.l. geen enkele reactie. Als ik bel krijg ik een engels sprekende voicemail. Communicatie langs Trustpilot werkt wel, want het pakket is vandaag 12 oktober, na een stevige en harde review op 6 oktober, geleverd. 1001 Modelkits: doe wat aan je klantencontacten via email of telefoon anders redt je het niet.
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Response from 1001hobbies
Meneer Bakker, Onze klantendienst doet wat nodig is om u van antwoorden te voorzien. Uw pakket verliet onze logistiek op 10/09/2020 21:20:06. Tot op heden wordt het niet ondersteund door de vervoerder.0 We hebben een onderzoek ingesteld om dit probleem op te lossen. We komen zo snel mogelijk bij u terug. Wij verontschuldigen ons voor dit incident en rpiosn u om te geloven dat dit soort incidenten zeer onaangenaam is voor ons. en dank u voor uw geduld 1001Hobby's klantenservice.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 06/10/2020
It took a little while for the order to be delivered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2020
No worries about ordering, the application is simple. The product arrived quickly and in perfect condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2020
After a catastrophic first order, this site has made up for it. The prices are a little high but the service is there and it's imp
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/10/2020
Arrived in good time
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/10/2020
Alleen bereikbaar via een review op Trustpilot Op 10 september 2020 artikel TU00366 besteld en betaald. Sinds 10 september staat het pakket bij PostNl als ´aangemeld´ maar vandaag 6 oktober nog steeds niets ontvangen. Op een mail van vrijdag 2 oktober j.l. geen enkele reactie. Als ik bel krijg ik een engels sprekende voicemail. Communicatie langs Trustpilot werkt wel, want het pakket is vandaag 12 oktober, na een stevige en harde review op 6 oktober, geleverd. 1001 Modelkits: doe wat aan je klantencontacten via email of telefoon anders redt je het niet.
Response from 1001hobbies
Meneer Bakker, Onze klantendienst doet wat nodig is om u van antwoorden te voorzien. Uw pakket verliet onze logistiek op 10/09/2020 21:20:06. Tot op heden wordt het niet ondersteund door de vervoerder.0 We hebben een onderzoek ingesteld om dit probleem op te lossen. We komen zo snel mogelijk bij u terug. Wij verontschuldigen ons voor dit incident en rpiosn u om te geloven dat dit soort incidenten zeer onaangenaam is voor ons. en dank u voor uw geduld 1001Hobby's klantenservice.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/10/2020
The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 05/10/2020
Got my model paints suuuper quick!! I am very impressed and I knew details of my shipment all along the way. Very satisfied. Products arrive in optimum shape. Reccomend this website wholeheartedly.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 05/10/2020
Good product
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/10/2020
Wide range of models but prices higher than on other sites and waiting for restocking without knowing the restocking times. Unreachable by phone. Notifies only at the last moment when models are to be retrieved from stock.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/10/2020
The instructions are very bad The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2020
I did not put the totality because a little long the.livraison but if not packed well and well protected s
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2020
Just a can of paint missing but nothing serious Superb model! Great service!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/10/2020
Model didnt arrive. No response from customer service. Now having to try and get refund from credit card company. Update.. 10pm Mon 5th Oct. Still no contact from customer service... Didn't receive any address verification email, just one saying it was in transit and then one saying it was delivered. UPS courier service admits they can't give me proof of delivery (despite address being a very well known naval base) and UPS advise me to take up with sender. This was meant to be a birthday gift for my son, but nothing arrived. Really disappointing.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 05/10/2020
The instructions are very bad The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 04/10/2020
My order was packed well shipped promptly (especially considering the craziness of ordering something from overseas right now with the Covid-Craziness) and the prices were reasonable. I'll happily deal with this vendor/business again.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/10/2020
Fast shipping and good communication
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2020
product always delivered on time always very well protected at the time of delivery
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Verified Buyer
Rating: 1 out of 5
following a purchase from 03/10/2020
The model is incredible. Got here quickly. It's a good experience building it also
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2020
I received an incomplete box with lots of items missing and replaced by duplicates that I did not want !!!!!quitte french weapon set 1 AASM 4 pcs and GBU12 4 pcs absent and replaced by M2K fuel tanck 4 pc
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2020
Really wide choice friendly welcome fast, clean and well-packaged deliveries (Collissimo). Prices a little higher than average in general, but beware: sometimes this is downright excessive (Reskit Aires...). I've been an avid model maker for 40 years, and I'd like to recom
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2020
good quality however the website was... good quality however the website was indicating the scale was a different size than I expected...MUCH smaller...well I am going to see ho it is to build a 1/350 scale V22 Osprey.
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Response from 1001hobbies
Dear Mr Lombard, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/10/2020
good quality however the website was… good quality however the website was indicating the scale was a different size than I expected...MUCH smaller...well I am going to see ho it is to build a 1/350 scale V22 Osprey.
Response from 1001hobbies
Dear Mr Lombard, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 01/10/2020
So far it's all going well but because of the Corona crisis I can't really say much about it. Sometimes everything goes smoothly as it should and other times I can chew my nails off for as long as it takes but so far I'm a satisfied man ps the transport companies are making a mess of it especially DHL Keep up the good work 1001 I thank you
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Verified Buyer
Rating: 1 out of 5
following a purchase from 30/09/2020
1001 Modelkits really knows how to take care of their customers and ensure satisfaction. After receiving an order with several damaged paint bottles 1001 Modelkits replaced my order at no additional charge. The follow on order has just arrived in perfect condition and I could not be happier. Thank you 1001 Modelkits for standing behind your customers and ensuring that we get value for our money. Brian Brown Virginia USA
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Verified Buyer
Rating: 4 out of 5
following a purchase from 30/09/2020
original item ordered did not arrive as got sent wrong item and when tried to correct original given as unavailable so made request for substitute item that received ok, a bit disappointed that original item not available but substitute item ok so satisfactory outcome after bit of a wait
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/09/2020
1 - Not many products 2 - MUCH more expensive than on other sites 3 - In short, pass on and look elsewhere...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2020
Everything is correct except for the use of ""coupons. The e-mails sent are incomplete and not always easy to use. We'll put this down to inexperience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2020
efficient service
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 28/09/2020
The Company communicates in incorrect Italian. The expected delivery date was exceeded. Without my request I was notified immediately that the order was completed. From subsequent emails the order was actually completed more than a week later and subsequent to my reminder. This does not engender a climate of trust. The online tracking on the site is not useful as it has only a few possible statuses and does not clarify the status of the order. I did not give three stars because in the end the product arrived to me and is what I ordered. But the information to the Customer is severely lacking.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 28/09/2020
Good service Good service, and timely info,quick turn around. I will recommend to a friend.
Response from 1001hobbies
Dear Mr Webber, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
The boxes were damaged and some crushed. But luckily no part of the models was touched. The carrier should take more care of your products. Otherwise I have nothing to say about the rest of your service except that it was perfect. Sincerely FrédÃ
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
Well done for handling the order of 16 09 2020 delivered on 25 09 2020 . However, this replaced the same order of 30 07 2020 which never reached me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
Delivery a little long for their rest all is ok
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/09/2020
well packed and quickly delivered
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 28/09/2020
Very slow delivery bad description of the product bad and slow refund In short I will never buy anything here again !!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
Good service Good service, and timely info,quick turn around. I will recommend to a friend.
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Response from 1001hobbies
Dear Mr Webber, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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