1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
More than 3 weeks delay to receive the order !!! Payment was taken immediately. On receipt: the resin part broken into several unrecoverable pieces! No rigid packaging to protect the pieces just a bubble envelope 10 times too big. And we pay 8€ for shipping. Pathetic. Compared with European sites that ship within 3 days with a parcelag
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/10/2020
Fast delivery payment of 20euros delivery within one week
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 22/10/2020
I have not received the product yet...
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 21/10/2020
Not even worth a star! Wrong article and still takes forever to be shipped! Never again !
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/10/2020
Bestelnummer 225643. Op de site staat 3-5 dagen levertijd. Inmiddels drie weken verder en artikel staat nog steeds op �in behandeling�. Twee keer gemaild en twee keer een Copy Paste bericht terug gekregen dat het nog 3-5 werkdagen duurt. Slechte zaak!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/10/2020
Lange levertijd Bestelnummer 225643. Op de site staat 3-5 dagen levertijd. Inmiddels drie weken verder en artikel staat nog steeds op ‘in behandeling’. Twee keer gemaild en twee keer een Copy Paste bericht terug gekregen dat het nog 3-5 werkdagen duurt. Slechte zaak!
Response from 1001hobbies
Beste Mr. Steinbusch, Dank u voor uw opmerking. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we zijn zeer geïnteresseerd! Wij verontschuldigen ons oprecht voor de vertraging. Onze klantenservice zal contact met u opnemen. Binnenkort op onze site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2020
Lange levertijd Bestelnummer 225643. Op de site staat 3-5 dagen levertijd. Inmiddels drie weken verder en artikel staat nog steeds op 'in behandeling'. Twee keer gemaild en twee keer een Copy Paste bericht terug gekregen dat het nog 3-5 werkdagen duurt. Slechte zaak!
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Response from 1001hobbies
Beste Mr. Steinbusch, Dank u voor uw opmerking. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we zijn zeer geïnteresseerd! Wij verontschuldigen ons oprecht voor de vertraging. Onze klantenservice zal contact met u opnemen. Binnenkort op onze site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2020
Processing times a little long for the rest: RA
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/10/2020
order placed on october 2nd received on the 19th for a simple decal that should have been in stock unworthy of our ep
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2020
The team was very reactive when I placed my order, despite a reluctant (new) credit card that had not yet been validated. And above all, the unavailability of certain items due to a lack of COVID""" staff was quickly remedied. In these troubled times, what more could you ask for?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2020
An order that was delivered without accr
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 20/10/2020
The material really good and good quality really good the customer care too it only took a while to receive it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2020
Hello I ordered a model boat on your site I had some questions and you answered them very quickly in writing. The parcel was delivered very quickly (in 34 days) and is very well packaged. I haven't opened it yet as it's a gift, but I don't think there's any problem. S
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/10/2020
I give 2 stars because disappointed I thought there was paint but not. I would not have bought them if I had had this information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2020
Bonjour il manquait les peintures prévues à la commande que je n'ai toujours pas reçu( au 148 ou au 132) ainsi que d'un coffret de peintures acryliques Hakata en utilisant le code ADLER10 Offre valable jusqu'au 2 octobre 18h00) Merci de faire le nécessaire bonne journée Pascal
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 19/10/2020
Great shipping and packaging Unfortunately the product I received was not to my satisfaction Return costs are then unfortunately for yourself Otherwise fine contact with customer service
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/10/2020
Fast and good
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Verified Buyer
Rating: 2 out of 5
following a purchase from 18/10/2020
I bought cement moulds. Unfortunately I couldn���t get the cement out so I felt it wasn�ï
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/10/2020
This is a quality kit but let down by flimsy and ill defined instructions. Diagrams are poor and the order of construction is not clear. Parts are of a high standard and the tyres (for both models-custom and stock) particularly good. So good kit but the instructions -on two sides of one sheet of paper-lack clarity.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 18/10/2020
I bought six items on 19-09-20 under number 50AGD19ZL and received only five last week ! Three days ago I spoke to an English speaking lady of your customer service who told me that in your system only two items were sent to me????. According to you I should still receive three items while I am missing one Z6217 ( British 25lb howitzer) I was supposed to receive a refund voucher by mail but haven't received it yet! Your administration is apparently a chaos and you are totally not customer friendly!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 18/10/2020
The order went very well and the delivery could have been faster.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/10/2020
I have not received the product that… I have not received the product that was shipped over a month ago.
Response from 1001hobbies
Dear Mr Hopkins, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We apologize for the wait. Our customer service will contact you in the next few days. @ Soon on our website
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/10/2020
I have not received the product that... I have not received the product that was shipped over a month ago.
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Response from 1001hobbies
Dear Mr Hopkins, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We apologize for the wait. Our customer service will contact you in the next few days. @ Soon on our website
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Verified Buyer
Rating: 4 out of 5
following a purchase from 15/10/2020
I was a bit hesitant to place an order requiring overseas shipping from a shop new to me especially for a kit offered at a reasonable price which seemed out of availability everywhere else in the world. What I received was a mint-perfect kit well packaged for safe shipping delivered with amazing speed and overall wonderful service!!! Just plain WOW. Would give more than five stars if I could!!!!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 15/10/2020
Model arrived in excellent condition with very fast service. Prices are very good and with excellent customer service will buy from again Thank you for a very good purchasing experience
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/10/2020
Product not delivered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2020
Delivery time a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2020
Delivered quickly and on time, but the rear spoiler is not at all centered in relation to the chest.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/10/2020
This antenna is not available in the US so I ordered it from another country. Took me 10 minutes to replace. Beats having to send your radio in to replace the antenna for a simple repair.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/10/2020
fast delivery with delivery updated rings quality warned excellent.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2020
Fast order same illustration as on the box Satisfied to have ordered on 1001 maquett
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2020
Hello. It's a pity the shipping costs for Switzerland are a bit high. If you have a solution why not. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/10/2020
Product delivered not in conformity and not complete. I ordered a 6mm diameter spreader bar and received a 5mm one. In addition, an allen key must be supplied and it wasn't ready.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 14/10/2020
The items are always there and the shipping is fast. I don't know how to select the product scale on the site though
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2020
Serious follow-up of order on the occasion of a difficulty
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2020
Nothing to report Service as expected
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Verified Buyer
Rating: 4 out of 5
following a purchase from 14/10/2020
Excellent customer service Excellent customer service! Ordered a jigsaw puzzle for my Mom. Had a problem with shipping (it was accidently shipped to me rather than my Mom, but this was a postal carrier error, not 1001 Modelkits error). Staff at 1001 Modelkits helped correct the mistake by refunding half of my shipping. Really appreciated that! Would order from here again.
Response from 1001hobbies
Dear Mr Landt Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verified Buyer
Rating: 4 out of 5
following a purchase from 14/10/2020
Service was quick and they kept you updated on the tracking and arrival of your purchase. Good quality product but did find it a little expensive compared to other sites.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2020
Excellent customer service Excellent customer service! Ordered a jigsaw puzzle for my Mom. Had a problem with shipping (it was accidentally shipped to me rather than my Mom, but this was a postal carrier error, not 1001 Modelkits error). Staff at 1001 Modelkits helped correct the mistake by refunding half of my shipping. Really appreciated that! Would order from here again.
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Response from 1001hobbies
Dear Mr Landt Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 13/10/2020
It was given away The lucky person was very happy with the trailer and wants another one.
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