English 
V
Rating: 4 out of 5
It took 2 weeks from ordering to delivery. A bit long. Otherwise everything ok. Gladly again!
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 691 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2 and 4 stars
Reset filtersV
Rating: 4 out of 5
Shipment arrived after two weeks times - payment included special courier charges. Too long time !
V
Rating: 4 out of 5
Really nice company to deal with. I have ordered items from them several times and they are always easy to deal with and keep you informed on the item shipment and arrival time. Highly recommended.
V
Rating: 4 out of 5
A little more feedback would be nice. Packed Ready to ship Shipped
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A
Rating: 4 out of 5
Airplane made well apart from the engine assembled crookedExceptional and fast delivery
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Rating: 4 out of 5
First order speed of service nothing to add
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A
Rating: 4 out of 5
A long wait
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V
Rating: 1 out of 5
Very pleased fast service and shipping. I am in the USA and very pleased with finding what I wanted and the amount of time it took to arrive.
V
Rating: 1 out of 5
Op 5 september heb ik een bestelling geplaatst en betaald. Vandaag 21 september heb ik nog steeds niets binnen. Op mails wordt niet gereageerd en de telefoon wordt niet opgenomen. Ik heb ze een keer telefonisch te pakken gekregen. Toen meldden ze dat ze nog wachtten op 1 product en dat mijn bestelling op 17-9 verzonden zou worden. Ik heb nog steeds geen verzendbevestiging gekregen. Blijkbaar reageert het bedrijf wel op reviews hier. Dus 1001hobbies kunnen jullie aub uitleggen wat jullie aan het doen zijn?? Edit: Op mijn mail van 7-9 hebben jullie gereageerd Op mijn mail van 8-9 hebben jullie niet gereageerd Op mijn mail van 11-9 hebben jullie gereageerd nadat ik heb gebeld Op mijn mail van 18-9 hebben jullie niet gereageerd. Wat betreft jullie telefoonnummer +31 85 80 81 159: Op 7-9 heb ik 4 keer gebeld. Alle 4 keer kreeg ik voicemail. Op 15-9 heb ik gebeld en kreeg ik een Engels sprekende medewerkster aan de lijn. Op 21-9 heb ik 8 keer gebeld. Alle 8 keer kreeg ik voicemail. Jullie bereikbaarheid is dus waardeloos. Ik zie dat de order inmiddels gesplitst is. Ik ben benieuwd wanneer alles geleverd wordt.
A
Rating: 1 out of 5
Tot nu toe niks geleverd en totaal niet bereikbaar Op 5 september heb ik een bestelling geplaatst en betaald. Vandaag, 21 september, heb ik nog steeds niets binnen. Op mails wordt niet gereageerd en de telefoon wordt niet opgenomen. Ik heb ze een keer telefonisch te pakken gekregen. Toen meldden ze dat ze nog wachtten op 1 product en dat mijn bestelling op 17-9 verzonden zou worden. Ik heb nog steeds geen verzendbevestiging gekregen. Blijkbaar reageert het bedrijf wel op reviews hier. Dus, 1001hobbies, kunnen jullie aub uitleggen wat jullie aan het doen zijn?? Edit: Op mijn mail van 7-9 hebben jullie gereageerd Op mijn mail van 8-9 hebben jullie niet gereageerd Op mijn mail van 11-9 hebben jullie gereageerd nadat ik heb gebeld Op mijn mail van 18-9 hebben jullie niet gereageerd. Wat betreft jullie telefoonnummer +31 85 80 81 159: Op 7-9 heb ik 4 keer gebeld. Alle 4 keer kreeg ik voicemail. Op 15-9 heb ik gebeld en kreeg ik een Engels sprekende medewerkster aan de lijn. Op 21-9 heb ik 8 keer gebeld. Alle 8 keer kreeg ik voicemail. Jullie bereikbaarheid is dus waardeloos. Ik zie dat de order inmiddels gesplitst is. Ik ben benieuwd wanneer alles geleverd wordt.
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Response from 1001hobbies
Mr. Visser, Thank you for your feedback. We confirm that we have replied to all your emails and are receiving calls. In our last email. We have halved your order so that the available planes can be shipped later. I wish you a good reception, Best regards, 1001hobbies customer service.
V
Rating: 1 out of 5
Tot nu toe niks geleverd en totaal niet bereikbaar Op 5 september heb ik een bestelling geplaatst en betaald. Vandaag, 21 september, heb ik nog steeds niets binnen. Op mails wordt niet gereageerd en de telefoon wordt niet opgenomen. Ik heb ze een keer telefonisch te pakken gekregen. Toen meldden ze dat ze nog wachtten op 1 product en dat mijn bestelling op 17-9 verzonden zou worden. Ik heb nog steeds geen verzendbevestiging gekregen. Blijkbaar reageert het bedrijf wel op reviews hier. Dus, 1001hobbies, kunnen jullie aub uitleggen wat jullie aan het doen zijn?? Edit: Op mijn mail van 7-9 hebben jullie gereageerd Op mijn mail van 8-9 hebben jullie niet gereageerd Op mijn mail van 11-9 hebben jullie gereageerd nadat ik heb gebeld Op mijn mail van 18-9 hebben jullie niet gereageerd. Wat betreft jullie telefoonnummer +31 85 80 81 159: Op 7-9 heb ik 4 keer gebeld. Alle 4 keer kreeg ik voicemail. Op 15-9 heb ik gebeld en kreeg ik een Engels sprekende medewerkster aan de lijn. Op 21-9 heb ik 8 keer gebeld. Alle 8 keer kreeg ik voicemail. Jullie bereikbaarheid is dus waardeloos. Ik zie dat de order inmiddels gesplitst is. Ik ben benieuwd wanneer alles geleverd wordt.
Response from 1001hobbies
Mr. Visser, Bedankt voor je feedback. We bevestigen dat we al uw e-mails hebben beantwoord en dat we oproepen ontvangen. In onze laatste e-mail. We hebben uw bestelling gehalveerd, zodat de beschikbare vliegtuigen later kunnen worden verzonden. Ik wens u een goede ontvangst, Met vriendelijke groet, 1001hobbies klantenservice.
A
Rating: 2 out of 5
Hello I still have not received my package Rondineau Edd
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A
Rating: 4 out of 5
After a little problem with delivery time ... My order has finally arrived ...thank you for your reactivity.
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A
Rating: 4 out of 5
Last order was delayed by your shop Last order was delayed by your shop , and the goods were reached my address after two weeks time. Type of shipping method : special courier !
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Response from 1001hobbies
Geachte heer Delasorte, Dank u voor uw opmerking. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn daarom essentieel voor ons en we zijn er zeer in geïnteresseerd! @ Binnenkort op onze website Le service client 1001hobbies.
V
Rating: 4 out of 5
Last order was delayed by your shop Last order was delayed by your shop , and the goods were reached my address after two weeks time. Type of shipping method : special courier !
Response from 1001hobbies
Geachte heer Delasorte, Dank u voor uw opmerking. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn daarom essentieel voor ons en we zijn er zeer in geïnteresseerd! @ Binnenkort op onze website Le service client 1001hobbies.
G
Rating: 4 out of 5
Perfect shipment and well packed everything OK
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A
Rating: 4 out of 5
Efficient service but a bit expensive!
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A
Rating: 4 out of 5
Model conforms to my expectations fast delivery however a shock on the packaging crushing or other fortunately without engraving
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Rating: 4 out of 5
Correct, you can find just about anything you want and fast delivery.
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Rating: 1 out of 5
Update,,, received package on October 13 . It took approximately 9 weeks wasn't sure if I would ever see it everything was fine Have not received package,, three weeks out so far. Cannot get any info as to whom the delivery company is ,, ie,,USPS,FedEx, UPS,, etc etc etc..I do have info that my package has arrived in the US,,???not impressed!
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Response from 1001hobbies
Mr. Morgan, Thank you for your feedback. We inform you that your package was shipped on 01/09/2020 21:20:05. We note that your package has arrived at the United States Post Office since 6/09/20. We have opened an investigation with the carrier which is US Mail. We will come back to you as soon as possible. Best regards 1001hobbies customer service.
A
Rating: 1 out of 5
They advertised and shipped the wrong... They advertised and shipped the wrong item. Then they suggest I pay to return it, then they stop responding to email. I will not pay to ship and then pay again to return an item that I did not order. Not very good customer service.
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Response from 1001hobbies
Mr. DuBrall, Thank you for your email. We have answered all your emails. In the last one, dated 11th September, we asked you for the photos of the references on the bag we received. On receipt, we would have found a solution for you. We invite you to send us these photos as soon as possible. Wishing you a nice reception. 1001hobbies customer service.
V
Rating: 1 out of 5
Update,,, received package on October 13 . It took approximately 9 weeks wasn't sure if I would ever see it everything was fine Have not received package,, three weeks out so far. Cannot get any info as to whom the delivery company is ,, ie,,USPS,FedEx, UPS,, etc etc etc..I do have info that my package has arrived in the US,,???not impressed !
Response from 1001hobbies
Mr. Morgan, Thank you for your feedback. We inform you that your package was shipped on 01/09/2020 21:20:05. We note that your package has arrived at the United States Post Office since 6/09/20. We have opened an investigation with the carrier which is US Mail. We will come back to you as soon as possible. Best regards 1001hobbies customer service.
V
Rating: 1 out of 5
They advertised and shipped the wrong… They advertised and shipped the wrong item. Then they suggest I pay to return it, then they stop responding to email. I will not pay to ship and then pay again to return an item that I did not order. Not very good customer service.
Response from 1001hobbies
Mr. DuBrall, Thank you for your email. We have answered all your emails. In the last one, dated 11th September, we asked you for the photos of the references on the bag we received. On receipt, we would have found a solution for you. We invite you to send us these photos as soon as possible. Wishing you a nice reception. 1001hobbies customer service.
V
Rating: 4 out of 5
They advertised and shipped the wrong item. Then they suggest I pay to return it then they stop responding to email. I will not pay to ship and then pay again to return an item that I did not order. Not very good customer service.
V
Rating: 2 out of 5
Have not received package three weeks out so far. Cannot get any info as to whom the delivery company is ieUSPSFedEx UPS etc etc etc..I do have info that my package has arrived in the US???not impressed !
A
Rating: 1 out of 5
Received today. Figurines F72132: 1 broken figure missing head of one
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Rating: 4 out of 5
Quick delivery
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Rating: 4 out of 5
Very clear site Good search system Sometimes a little long...due I think to the many connections
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Rating: 1 out of 5
Delivery far too long
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Rating: 4 out of 5
The model kits are in good conditions... The model kits are in good conditions. The delivery was late by one day based on their target date of delivery. Was able to deliver it the following day even it was already very late in the afternoon at around 1700H.
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Response from 1001hobbies
Dear Mr Ajero, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Rating: 4 out of 5
The model kits are in good conditions.. The model kits are in good conditions.. The delivery was late by one day based on their target date of delivery. Was able to deliver it the following day even it was already very late in the afternoon at around 1700H.
Response from 1001hobbies
Dear Mr Ajero, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Rating: 1 out of 5
Hello This isn't really the answer I was expecting, but more like""We're very careful about the quality of the products we sell, and we're going to check our stock to make sure that no other customers fall victim to this hazard. After this check, we'll send you the equivalent of your order 'in perfect condition', free of charge. Using my €10 credit note to re-order the same product and end up with the same problem - no thanks! So you've just saved 10€... but you've also just lost a
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A
Rating: 4 out of 5
everything as ordered
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Rating: 4 out of 5
Great availability of models and fast delivery. The site is not super clear I can't filter by scale
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Rating: 4 out of 5
Good! Arrived just in time. Order placed as gift for my nephew. Came nicely wrapped, and just in time after allowances made for Covid19. Customers are reminded that the company though based within UK imports goods from outside Britain so bear this in mind when delivery times are critical. I am broadly pleased with the outcome.
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Response from 1001hobbies
Mr. NEWTON, We inform you that the ordered product is in stock. You placed your order on 13 September at 11:28 am, your package was shipped on 15 /09 at 8:20 pm. Your mail was handed over to La Poste by the sender on 16 September 2020. We regret the delay in shipping from the carrier LAPOSTE and apologize for this delay, but you will understand that the health procedures currently in place, may indeed, extend the delivery time and we regret it. Have a nice day . Customer service 1001 hobbies.
V
Rating: 4 out of 5
Good! Arrived just in time. Order placed as gift for my nephew. Came nicely wrapped, and just in time after allowances made for Covid19. Customers are reminded that the company though based within UK imports goods from outside Britain so bear this in mind when delivery times are critical. I am broadly pleased with the outcome.
Response from 1001hobbies
Mr. NEWTON, We inform you that the ordered product is in stock. You placed your order on 13 September at 11:28 am, your package was shipped on 15 /09 at 8:20 pm. Your mail was handed over to La Poste by the sender on 16 September 2020. We regret the delay in shipping from the carrier LAPOSTE and apologize for this delay, but you will understand that the health procedures currently in place, may indeed, extend the delivery time and we regret it. Have a nice day . Customer service 1001 hobbies.
G
Rating: 4 out of 5
Received without problems and reasonably fast
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V
Rating: 4 out of 5
Order placed as gift for my nephew. Came nicely wrapped and just in time after allowances made for Covid19. Customers are reminded that the company though based within UK imports goods from outside Britain so bear this in mind when delivery times are critical. I am broadly pleased with the outcome.
V
Rating: 1 out of 5
Just don't order!!! Item is damaged I can't send the item back via my customer account none of the phone numbers work and the customer service by e-mail doesn't answer either. I want to return the item and get my money back! It's great that there is a 30-day return option - but it's no use if you can't reach anyone by phone, email or customer account! Just don't order anything!!! EDIT: After my review on this portal, I have now received an e-mail and can send the item back against payment of the postage costs. However, both the item and the packaging are damaged (I had attached pictures to my email), which is probably the fault of the manufacturer and the shipping company. However, the seller and not the buyer is liable for this (entrepreneurial risk and buyer protection), which is why the seller must actually bear the shipping costs. And both telephone numbers (0308 09 35 7 83 and +49 692 045 79 231) do not work.
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G
Rating: 4 out of 5
Excellent product received on time 1 box was a bit dented and the figures were in a bag instead of neatly on a frame That gave the feeling that I had bought something 2nd hand
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