Customer reviews of 1001hobbies

Slow to ship slow to refund Ordered an item paid for expedited shipping never recieved the item. Was told it was being ordered so I canceled order and was told refunded but was not.

I'm very disappointed, instead of telling us that the Kansas Baja is no longer manufactured, they cash in and say that preparation is underway. I don't recommend the 1001 hobbies site for radio-controlled cars?

well received just the delay a little longer than expected but maybe it was the deliverers fault

Slow to ship slow to refunded Ordered an item paid for expedited shipping never recieved the item. Was told it was being ordered so I cancelled order and was told refunded but was not.

You won't get the maximum number of stars with me! Knowing that I waited 2 months (May 4 July 7) before being delivered. During this entire 2-month period it was impossible to reach you on the phone, which I find unacceptable given the situation. I would particularly like to thank LAURE DARRICAU who unblocked the situation. I would like to thank her for her reactivity and her attentiveness. Who knows pe

Ordered an item paid for expedited shipping never recieved the item. Was told it was being ordered so I canceled order and was told refunded but was not.

Product conforms to my expectations. Correct delivery

Great choice of model paints Great choice of model paints. Delivery took a while but I think that's to be expected at the moment with the pandemic. When I contacted them I got a quick response from customer services to apologise and explain the delay was down to one paint being temporarily out of stock. Overall, good service and would use again.

totally unreliable company which does… totally unreliable company which does not fulfil its obligations to its customers, would never deal with them again

concerning the delivery not delivered by hand to the hotel next door. Perfect packaging. Lack of explanation on the instructions and still waiting for an answer to my questions.

Great choice of model paints Great choice of model paints. Delivery took a while but I think that's to be expected at the moment with the pandemic. When I contacted them I got a quick response from customer services to apologise and explain the delay was down to one paint being temporarily out of stock. Overall, good service and would use again.

totally unreliable company which does... totally unreliable company which does not fulfil its obligations to its customers, would never deal with them again

Delivery time a little long but otherwise perfect service

4 stars only so that my message is not censored by the site. In fact, all messages below 4 stars are hidden by the site to show only good reviews. Uneven delivery times: some people receive it in 2 days, while others don't hear from me for 1 month. I was supposed to receive my order in 48 hours, but I got it 15 days later. Packaging not as good as competitors. Order as per photos. Probably the last

A fair price on a discontinued model shipped internationally and received in 10 days what more can you ask for? And I didn't have to worry about getting scammed.

Wish I had seen the reviews before… Wish I had seen the reviews before ordering, absolutely terrible! 16 days and my order is still being processed not even shipped yet. No sign of any contact details on the website can't even email them to ask what the delay is. Will not use again

It has good stock, the service is good and the orders arrive in good condition. Perhaps the shipping could be improved because as a rule it takes quite a long time.

I placed an order on May 21st and I still haven't received it. The phone number on the website does not work.

Order processed after two weeks following a complaint. I was given a €10 voucher (which did not appear on my account) but I had to make a claim! Three weeks after my first claim, I still had nothing and realized that everything was out of stock, even though this was not the case at the time of my order. In short, I've just asked for a refund. Not

Great customer relations and super fast delivery highly recommended thank you

Wish I had seen the reviews before ordering absolutely terrible! 16 days and my order is still being processed not even shipped yet. No sign of any contact details on the website can't even email them to ask what the delay is. Will not use again

Wish I had seen the reviews before... Wish I had seen the reviews before ordering, absolutely terrible! 16 days and my order is still being processed not even shipped yet. No sign of any contact details on the website can't even email them to ask what the delay is. Will not use again

I placed an order on January 31, 2020 the order has not arrived and we are on the 4th of July 60 € thrown are a scammer

Order made on May 21 payment 8€ for fast delivery 8-10 days (I order because according to the page I get it for 3 June date of a birthday) we are 4 July and I'm still waiting. They put you q have the product in stock and it turns out that I receive mailsa day today that they are waiting for the supplier to send the productomenudo deception. I also have to say that at the time I put the complaint they sent me an email asking me what I wanted to do I asked for a refund and within 14 days they tell you it was returned to me.

An order placed on 0106... Still hasn't arrived! And not even a reply to the two emails sent!!! Too bad, all I wanted was to know the delivery time. For the second order in my basket, no worries, there are reminder emails to finalize the order! Vitereprenez vous vous avez déménagé pour mieux servir votre

They should really add the sizes of the models in the description

Item not in stock despite saying it was, slower than expected delivery, no communication. Initial projection of a delivery date almost 3 weeks away from the order was disappointing. When the delivery date came, with no package appearing, I called up to check what had happened only to hear that the item I ordered wasn’t even in stock (it looked it was when I made the order), and they hadn’t told me. Apparently it’s in stock next week so will now be delivered the week after that for an overall FIVE week wait. Not happy. This should have at least been communicated. Should have ordered elsewhere.

Item not in stock despite saying it was, slower than expected delivery, no communication. Initial projection of a delivery date almost 3 weeks away from the order was disappointing. When the delivery date came, with no package appearing, I called up to check what had happened only to hear that the item I ordered wasn't even in stock (it looked it was when I made the order), and they hadn't told me. Apparently it's in stock next week so will now be delivered the week after that for an overall FIVE week wait. Not happy. This should have at least been communicated. Should have ordered elsewhere.

Initial projection of a delivery date almost 3 weeks away from the order was disappointing. When the delivery date came with no package appearing I called up to check what had happened only to hear that the item I ordered wasn�t even in stock (it looked it was when I made the order) and they hadn�t told me. Apparently it�s in stock next week so will now be delivered the week after that for an overall FIVE week wait. Not happy. This should have at least been communicated. Should have ordered elsewhere.

Disappointed as it took over five weeks… Disappointed as it took over five weeks to receive my order and there was very poor communication from vendor. Plus the tracking link on the website did not work. Probably won't use 1001 Modelkits again.

Update July 22 ""1001modellbau""-Team probably does not understand German Goods were returned and no refund was made. ->Because goods were not returned and another return bill was created. So once on July 2 a return slip and this was used for the return. Arrived on July 15 at 1001ScheißLaden Now on July 21 again a return slip with the request to return the goods. I am speechless !!!!!!!! My tip is not to order here !!!!!!!!! --------------------------------------------------------- After a very long wait, the parts were delivered. I ordered components from Blackbull for an RC car in blue. The parts arrived in black. After complaint no quick solution is focused but the supplier is contacted in this regard and time is lost further. Never again !!!!!!!!!!!!!!!!!!!!!!!! Telephone recalmation not possible. Return bill has arrived let's see when the money will be transferred back. Update Goods were returned arrived there on 15.7. On 17.7 after inquiry came the return message from 1001 the package has not yet arrived. -> Recognition super in wrong delivery and super in very slow processes this has nothing to do with COVID19. Unfortunately, one star has to be awarded here see this as a negative star.

The order was placed 11 days ago and unfortunately the product has not yet been delivered... The processing of the order was fast and the shipment was done immediately, but the delivery is problematic. As this is a gift for a specific date, this is a problem.

ORDER PLACED ON 1606 STILL NO NEWS DESPITE SEVERAL EMAILS REF CDE 2JMFJWX6N BY CORRECTION A REPLY WOULD BE GREAT

Disappointed as it took over five weeks to receive my order and there was very poor communication from vendor. Plus the tracking link on the website did not work. Probably won't use 1001 Modelkits again.

Disappointed as it took over five weeks... Disappointed as it took over five weeks to receive my order and there was very poor communication from vendor. Plus the tracking link on the website did not work. Probably won't use 1001 Modelkits again.

Model was bought with guaranteed three… Model was bought with guaranteed three to five day delivery for which I paid extra. Model arrived ten days later. As they had failed to deliver on time I requested refund on the extra I had paid for the three to five day delivery. They refused stating that they could not refund postage as the model had already been delivered. This company advertises as being UK based but are based in France which is misrepresentation. Poor customer service. Company then offered me 5% discount on my next purchase after reading this review which they can shove where the sun does not shine.

Kit is on a par with other quality 1/48 scale models

Arrived broken and when I tried to contact you for a replacement you did not respond.

Some bull shxt

Reliable siteema I did not find much general assortment model cars I was interested in the Ferrari to give as a gift and it's fine I had ordered red ede and arrived blackin fact in the next orders specified it. Anyway you are fast (codid aside)and reliable and the goods arrive undamaged.