Customer reviews of 1001hobbies

Terrible experience... the scaletrix came with a french plug (I ordered from a British website, I.e. a .co.uk and had it delivered to an English address so it should���ve come with an English plug). There are no phone numbers that actually work !!! And i have looked all over the internet for contact phone numbers. I had to spend ��25 to return the scaletrix as it���s broken (and I had to buy a french to Uk plug adapter). When I do get a reply to my questions (sent via the website) my question is rarely answered correctly!!! And I am still chasing them up for my refund and also for them to reimburse me for the postage for me to return the broken scaletrix set

Good communication and delivery tracking. A small downside for the extra charge for a Pay payment.

Very good products, it's a pity that the model description doesn't give the paint references to order them at the same time.

Too many products out of stock

Hello in this delicate period good job congratulations to all your team

received quickly and in good condition

They're really clever - they don't reply to e-mails and what's more, they don't answer the phone under the pretext of containment, even today, June 3, despite the deconfinement. I'm PERSISTENT and I'm far from giving up my reminders because it's been LAMENTABLE since the beginning of the year.

Ordered four kits on 13th Maydelivered 3rd June Excellent service.

Dear Sir or Madam, my opinion is totally unsatisfactory because as of today I have NOT received my order. Regards

Lack of information but very good reactivi

The only criticism is the lack of information on the colors to be applied to the figurines.

Delay for certain materials a little long (but this may not be your fault)

I can't answer that fully. I haven't put it together yet. I put 4 because the package came even earlier than expected and in good condition. For the assembly. I'll let you know when I've finished assembling it.

I appreciated the order tracking information and the fact that the packages arrived in good condition. About the site: Well done site. Plenty of choice. The searches to find the products are efficient. One regret: the prices are high compared with others.

Excellent order tracking despite delivery problems during the confinement period. On the other hand, the price of certain items is higher than at other distributors, such as the Friulmodelli tracks or the Tamiya 135th tank models. These price differences can't be justified by delivery costs, which are included in the price.

Italeri C130J Herc Model 1/48 Hard to find kit they had at a reasonable price with decent shipping window. Will use them again.

Italeri C130J Herc Model 1/48 Hard to find kit they had at a reasonable price with decent shipping window. Will use them again.

I have been claiming my package for days and it has been more than a month since I paid for it. I would like to know if you are as serious as you seem to be ***Please, a little bit of seriousness ***either you bring me the package or you give me my money back.

Fairly well

A site that offers a wide range of products, efficient delivery and great sorting criteria for searching for a type of product on the site page. No worries about delivery. The only downside is that prices are sometimes higher than with other retailers.

Overall satisfied except for navigation on the site where a few bugs exist. I have an unconfirmed order that I had a lot of trouble deleting. Otherwise, there's a lot of choice in both models and manufacturers. It's pretty well organized when it works.

Embarrassing Email Tennis Customer Service I saw an item via a Google search, a £280 Gaming Heads statue that is difficult to get hold of, I ordered the item from 1001 Models nearly 3 weeks ago now. The item was shown to be in stock and payment was processed though PayPal. There was the added cost of paying with PayPal, which later on checking the order details reads as shipping and handling cost, though shipping was free due to the purchase amount. So I was a happy man as I had tracked the item down after months of searching. Next day I log into the account and see that the Statue is marked as unavailable, weird it was shown as available when I purchased it, payment had been processed and taken via PayPal. Here begins the fun part (not) I sent 3 emails to clarify the situation, I received 2 back 3 days later in French, La demande # Order Query a été close et fusionnée dans cette demande. Last comment in request # For those of you not fluent in French (Myself included, thank you Google translate) All it said was they had 'closed and merged into this request'. I would not hear back from them until the next day luckily in English to say that they would receive the item within 10 days. Happy days, or so I thought. The following days (now weeks) of email tennis I received an email 'we just received your products, and the refund will be available next week. Would you like tyour product .' Yes, I would like my product, hence why I initially ordered it. Bizarrely they reply 'We inform you that the refund of your order # was requested on May 26th from our accounting department. This refund will be made through the payment channel as stipulated by French law. We would like to inform you that a refund can be deferred by one month if you are in deferred payment. We insist that this refund will be made within 14 working days.' So you are not sending it out to me then? How does PayPal instant payment require 14 days to refund? Why do I need to abide by French law when I am a UK customer paying with PayPal? So nearly 3 weeks on and waiting for either a refund or item, I'm confused as to which one.

not bad but would have been better with paint and glue

I am very satisfied with my order, both in terms of quality and delivery time.

Embarrassing Email Tennis Customer Service I saw an item via a Google search, a £280 Gaming Heads statue that is difficult to get hold, I ordered the item from 1001 Models nearly 3 weeks ago now. The item was shown to be in stock and payment was processed though PayPal. There was the added cost of paying with PayPal, which later on checking the order details reads as shipping and handling cost, though shipping was free due to the purchase amount. So I was a happy man as I had tracked the item down after months of searching. Next day I log into the account and see that the Statue is marked as unavailable, weird it was shown as available when I purchased it, payment had been processed and taken via PayPal. Here begins the fun part (not) I sent 3 emails to clarify the situation, I received 2 back 3 days later in French, La demande # Order Query a été close et fusionnée dans cette demande. Dernier commentaire dans la demande # For those of you not fluent in French (Myself included, thank you Google translate) All it said was they had ’closed and merged into this request’. I would not hear back from them until the next day luckily in English to say that they would receive the item within 10 days. Happy days, or so I thought. The following days (now weeks) of email tennis I received an email ‘we juste received your products, and the refund will be available next week. Would you like tyour product .’ Yes, I would like my product, hence why I initially ordered it. Bizarrely they reply ‘We inform you that the refund of your order # was requested on May 26th from our accounting department. This refund will be made through the payment channel as stipulated by French law. We would like to inform you that a refund can be deferred by one month if you are in deferred payment. We insist that this refund will be made within 14 working days.’ So you are not sending it out to me then? How does PayPal instant payment require 14 days to refund? Why do I need to abide by French law when I am a UK customer paying with PayPal? So nearly 3 weeks on and waiting for either a refund or item, I’m confused as to which one.

First order arrived on time the second one is 16 days in processing and no one responds to my emails.... bad.

Bad experience order placed on May 5 and I still have not received it I have sent message and I only receive automatic responses plus the phone does not work to make inquiries. I don't know what to do...the next thing to do is to call the consumer to make a complaint.

Nefarious. On May 11 I asked them to cancel my order. I was told it was not possible because it was in""preparation"". Their proposal was to return the order once it was received. They shipped it on May 12. One day after the cancellation request. Very bad on their part. What they are capable of doing to win a sale because I get more expensive return postage than the piece itself so I do not eat.

Good model. Accurate description. Reasonable price and shipping. Quite a long delivery time.

Compliant order delays due to confinem

Items ordered from 1001 due to availability. Shipping time very acceptable given Covid-19 arrangements. Very good packaging. However, prices are high (one star lower).

very good site with a wide selection!

nothing to say everything was perfect except with the pos

I just bought some paint. I plan to make another model after the titanic. I just hope that your parcels are packed with care. I had a very unpleasant surprise with your competitor

Hi a month ago I placed and paid for the order. I am still without the product and I need help...

I will be able to give my opinion when I receive it because I have been waiting more than a month for it.

Greatbuy and speedy delivery. Would buy again

This site masquerades as a UK trader when it is actually French. Not that I object to them being French. Someone has to be. But I go on line in search of UK traders and I resent these sort of traps being set. For the time being it does not matter so much in terms of customs tariffs but from 2021 it presumably will. so caveat emptor. Also their emails contain links that are not live and when you do get on their website and enter their given details in the tracking box it still does not work.

This site masquerades as a UK trader… This site masquerades as a UK trader when it is actually French. Not that I object to them being French. Someone has to be. But I go on line in search of UK traders, and I resent these sort of traps being set. For the time being it does not matter so much in terms of customs tariffs, but from 2021 it presumably will. so caveat emptor. Also, their emails contain links that are not live, and when you do get on their website and enter their given details in the tracking box, it still does not work.

No problem to advise