Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Incomplete package. I am missing 2 items and it is impossible to reach customer service. They told me that these items are now unavailable, and that they might be able to get 1 out of 2, and that in order to have them, I had to call them back in 15 days. Since then, I have never been able to reach a person on the phone and I have received no email response.
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Joëlle E.
Rating: 1 out of 5
following a purchase from 19/05/2025
I canceled the order after 6 months of waiting. They sent me the package. It's useless
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Antonio V.
Rating: 1 out of 5
following a purchase from 12/09/2025
After 10 months of waiting, I will not buy anything from them again and I will say that no one I know should buy from them.
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Cbd A.
Rating: 1 out of 5
following a purchase from 03/09/2025
I ordered on the site and wanted to cancel before the order was shipped, I tried to contact customer service by phone or email dozens of times without ever receiving a response. I received the order, I want to return it but in the absence of contact it's very complicated, I chose this French site hoping for simplified communication, but we are far from that.
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Christophe L.
Rating: 4 out of 5
following a purchase from 09/09/2025
I haven't received everything....
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PAUL P.
Rating: 2 out of 5
following a purchase from 16/08/2025
delay in delivery
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Patrice D.
Rating: 4 out of 5
following a purchase from 19/08/2025
It's a shame that the time required for preparation and shipping was so long ...
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JORGE C.
Rating: 4 out of 5
following a purchase from 26/08/2025
Everything perfect as always
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Yannick S.
Rating: 1 out of 5
following a purchase from 09/09/2025
No respect for deadlines. Double price. Impossible to contact them.
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Antonio A.
Rating: 2 out of 5
following a purchase from 30/06/2025
The order arrived very late and defective (it was missing a base for the model of the plane sent
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Donatien D.
Rating: 1 out of 5
following a purchase from 04/08/2025
Not qualitative, had to follow up several times with customer service to get my delivery. Complicated experience despite a very responsive customer service though.
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Deborah L.
Rating: 4 out of 5
following a purchase from 18/07/2025
I had already ordered from this site and I was very satisfied, but this time I ordered on July 17 and I only received my order on September 16. I understood that one of my items was not available and that they had to reorder it, but it still takes a long time to wait. When I tried to call customer service, I couldn't reach them for three days in a row... I'm hesitant to order again now. Too bad
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Patrizia B.
Rating: 4 out of 5
following a purchase from 05/09/2025
It could improve the response on changes/corrections of orders
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Philippe C.
Rating: 4 out of 5
following a purchase from 05/08/2025
An order from early August delivered in mid-September, you can imagine that I am thrilled !!!!!!
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Carl-Rainer E.
Rating: 1 out of 5
following a purchase from 05/04/2025
I waited 5 months for my order
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Dominique D.
Rating: 1 out of 5
following a purchase from 28/08/2025
1001 Hobbies had committed to deliver to me, with this order, 3 missing products from a previous order. This has not been done.
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Philipp D.
Rating: 2 out of 5
following a purchase from 17/08/2025
Cancellations are almost never possible and orders take forever to be shipped.
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ELIANE P.
Rating: 1 out of 5
following a purchase from 30/08/2025
Pre-order January 2025 still not delivered. Discount on order delivered Saturday (products in stock) after a long delay and a pathetic chronopost delivery. 1001 Hobbies finished. I will go to the store.
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Alejandra G.
Rating: 4 out of 5
following a purchase from 10/08/2025
The order arrived perfectly and true to the image, although it took a little while to arrive. It was worth it.
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GUY S.
Rating: 2 out of 5
following a purchase from 09/04/2025
I only received half of my order as previously indicated.
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Giovanni T.
Rating: 1 out of 5
following a purchase from 14/06/2025
I still have not received my order, one item is missing and you shipped the same, how embarrassing you are.
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Willy Pierre D.
Rating: 4 out of 5
following a purchase from 21/08/2025
Very good in terms of choice and compliance, a bit of delay in delivery
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Olivier G.
Rating: 4 out of 5
following a purchase from 28/08/2025
Correct products, although a bit pricey...
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Vincent A.
Rating: 2 out of 5
following a purchase from 25/08/2025
The announced deadline was one week for shipping, but it took an additional 10 days. I contacted customer service to cancel part of the order due to the delay. No follow-up from them. The package was therefore sent late without any communication.
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Mathieu D.
Rating: 2 out of 5
following a purchase from 16/08/2025
Deadlines not met
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Freddy Q.
Rating: 1 out of 5
following a purchase from 05/09/2025
Chronopost delivery 24h for delivery Saturday, September 6.......received on Wednesday, 10.... Paid for 24h delivery for.....120 h. Thank you 1001hobbies. Ah, does not respond to messages or phone calls...... "due to a high number of calls.....etc, etc". No wonder. The nephew did not receive his birthday gift on Sunday. Cool
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Riccardo N.
Rating: 2 out of 5
following a purchase from 04/05/2025
Non-existent customer service that ignores your problems. Is the order taking a long time to ship? They reassure you that it will arrive sooner or later. Do you want to cancel the order because you've been waiting for months? They completely ignore you. I requested a refund because 2 of the 3 items I ordered months ago were never available, and they first ignore me and are vague, and then they ship the third one without my permission. If you shop with them, I suggest using Paypal so you can more easily get your money back.
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JEAN-YVES R.
Rating: 1 out of 5
following a purchase from 24/07/2025
Order validated on July 24 - supposed to be delivered after a supply delay of 2 weeks - After my request, part of it was sent to me more than a month later, and I am still waiting for the rest - Unsatisfied!!! 1 star for not being able to give none (0).
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David D.
Rating: 2 out of 5
following a purchase from 02/09/2025
I paid for a reinforced box, I received the vehicle without bubble wrap or other protections in a regular box
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Johann T.
Rating: 1 out of 5
following a purchase from 19/08/2025
The items I ordered were never delivered. Customer service unavailable Refund not processed
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Philippe LORBAT L.
Rating: 1 out of 5
following a purchase from 12/08/2025
Shipping delay too long without notifying the customer at the time of order.
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Thierry B.
Rating: 2 out of 5
following a purchase from 02/08/2025
Too long for delivery and the glue that was offered to me for the delay in delivery is missing. Best regards
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Anne-Marie C.
Rating: 1 out of 5
following a purchase from 02/08/2025
Item not available for order while 2 were listed as available on the site. Email sent to find out what was going on and no response.
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David D.
Rating: 1 out of 5
following a purchase from 28/08/2025
The model I ordered is quite good, unfortunately the elements that are glued on do not detach, I am frankly disappointed with the purchase.
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Noel S.
Rating: 1 out of 5
following a purchase from 17/07/2025
Absolute impudence! Package not sent for 2 months. After inquiry, it was simply sent incomplete without asking or informing me. The money for the missing items was sent to me as a voucher via email after I had to contact them. Fraudulent website, stay away!!
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Stanislav H.
Rating: 1 out of 5
following a purchase from 10/07/2025
Communication not available. Waited 2 months for my package and half of it was forgotten. Not recommended.
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Nicolas H.
Rating: 2 out of 5
following a purchase from 04/07/2025
1) Very high delivery time (more than 50 days) 2) Partial delivery in 2 packages 3) The 2nd package was relocated by Chronopost 1 hour from the initial location 4) A product was delivered damaged, while the outside of the package is intact The commercial compensation mitigates the 4 issues encountered, but it is ultimately very insufficient to achieve an average rating Conclusion: I will primarily consider other providers in the future (if the same product exists elsewhere).
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Christine C.
Rating: 1 out of 5
following a purchase from 22/08/2025
Non-compliant package and billing higher than what was sent to me. Terrible service
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Dagmar W.
Rating: 1 out of 5
following a purchase from 24/08/2025
The model kit is not worth its price. I would like to return it and am waiting for the return label.
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Jaap W.
Rating: 4 out of 5
following a purchase from 15/08/2025
Order perfectly fine, well packaged and complete. Your order ultimately comes from France to the Netherlands, so the package takes quite a long time to arrive. The progress of the order can be easily tracked via email and the site.
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