Customer reviews of 1001hobbies

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4,2 /5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/04/2020
Order placed on April 9, nothing received despite shipping costs impossible to reach by phone. Really not serious on their part. Beware
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/04/2020
For an order placed on 1304 and with the shipment confirmation e-mail on the 15th, here is the follow-up: Your Colissimo will soon be entrusted to us! It is being prepared by your sender. No reply to the e-mail, no information on the site. In short, 1001 maquettes collects but doesn't send - it's not a postal problem. I won't be recommending this site any more, especially as it has competitors with a catalog that's just as good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2020
A little long for delivery moody covid!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/04/2020
I still haven't received anything
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/04/2020
I ordered the 7042020 and still haven't received anything. I took a model from stock and sent it within two days, but with the coronas I don't mind a little delay, but two weeks without any email to warn of a possible delay is not good.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/04/2020
Affligeant...Commande effectué le 23 Mars en préparation le 09 avril et soi disant expédié depuis le 11avril... mais sans numéro de suivi du colis ! So no way to check if the package is on its way or even if it has actually left.... I'm still waiting but I have really big doubts about the professionalism of this
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/04/2020
I do not know if you have noticed dear friends but our reviews on online sales store are not valid and do not appear in the panel of reviews on this store!!!! Appears only favorable reviews you buy everyone is happy I'm billed and no equipment yet!!!! It's a scandal there are only sorted favorable reviews
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/04/2020
The order took about twenty days to arrive. Okay, it was covid19's fault. But they don't reply to the emails we send them, even though their answering machine promises very quick replies. I sent them an e-mail to complain about a bag of parts missing from the Concorde model box. No more response than when I asked about the status of the order. To collect the price of the order, on the other hand.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/04/2020
good evening order april 2 to date nothing change of carrier but especially more POST they are rigolos .merci.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/04/2020
I won't be more original than the previous comments. Order placed on April 2nd, cashed on the 3rd, still not shipped if I am to believe the tracking and no reply to the email sent to ask for news... I'm rather patient (an essential quality for a model maker) and accommodating, but the covid doesn't explain everything... I ordered products not available here on 2 other sites (one Belgian and one French) and received them by post with the usual follow-up without any problem... I wouldn't make the same mistake
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/04/2020
Quite a large order placed on 0404 ( for my daughter's birthday which is 2104 ... so today and they're not even shipped! I had to tell my daughter ( sorry honey I haven't received your gifts yet ) great! I really won't order a second time! Now I'm starting to have doubts !!!! Will I ever receive her puzzles or
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/04/2020
I do not know if you have noticed dear friends but our reviews on online sales store are not valid and do not appear in the panel of reviews on this store!!!! Appears only favorable reviews you buy everyone is happy I'm billed and no equipment yet!!!! It's a scandal there are only sorted favorable reviews
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2020
Delay a bit long but finally delivered!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/04/2020
Order placed on April 11 on this site. I received an e-mail on April 14 telling me that the shipment had been posted and I was given the tracking number. Seven days later I haven't received anything and when I consulted the colissimo tracking number I was told that they were still waiting for the shipment to be sent. Mail sent two days ago to 1001 hobbies still unanswered. The invoice was debited without delay. I can only encourage
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Verified Buyer
Rating: 1 out of 5
following a purchase from 20/04/2020
Ordered some decals on March 16th. The item never arrived. Company phone number doesn't work. Avoid!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 20/04/2020
Terrible! Ordered some decals on March 16th. The item never arrived. Company phone number doesn't work. Avoid!
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 20/04/2020
They announce that during COVID they are still shipping. I paid for express service but 12 days after the estimated delivery date I have not received anything. Not only this but they do not respond to my several e-mails nor by phone to my calls it seems that the number does not work. It is a scam it seems I have left more than 40 €. Ils annoncent que malgré COVID ils continuent à envoyer des commandes. J'ai payé pour le service express mais 12 jours après la date de livraison estimée je n'ai rien reçu. Pas seulement cela mais ils ne répondent pas aux e-mails ou par téléphone il resemple que le numéro ne marche pas. C'est une arnaque apparamment j'ai perdu plus de 40 €. They announce that they are delivering despit COVID. I paid the express courier but I didn't receive anything 12 days after the estimated time of arrival. Not only that but they do not answer my several e-mails nor my phone calls seems tha number doesn't work. I've been fooled it seems I'v
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/04/2020
Very disappointed I placed an order on April 9 with shipping costs and I received nothing and no information on the site is not normal that I can not track my order thank you for doing the necessary cordia
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/04/2020
Terrible! Ordered some decals on March 16th. The item never arrived. Company phone number doesn't work. Avoid!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/04/2020
Still nothing received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
Send in accordance with reasonable delay for containment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
Overall intuitive site with plenty of choice
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/04/2020
Good range of products at good prices. Fast and efficient delivery too.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 19/04/2020
Couldn't track my order on the website or get in contact to find out what was happening, went onto Facebook and saw lots of people hadn't received their goods and got worried, almost 2 weeks before I received my goods so very expensive delivery charges in my opinion.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 19/04/2020
Too expensive Other providers up to 200% cheaper.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 19/04/2020
You do not receive the order and they do not tell you anything. It's a scam they take the money and you don't get anything !!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2020
difficult site search
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2020
Since April 7 order still pending no response billed and debited obviously Thank you for taking care of it is the least you can do
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2020
Since April 7 order still pending no response billed and debited obviously Thank you for taking care of it is the least you can do
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2020
Nothing received. See my previous m
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2020
Because of the Covid-19 delivery blocked by the Post Office. But it's a public service! Otherwise nothing to say about the company it's perfume
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2020
Disappointed not received my package while on the site my order is shipped but no package at collision
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/04/2020
I have not received my 40420 order yet, and it is not even shipped yet. And I see I'm not alone
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/04/2020
Hello I placed an order on 040420 when I look at the order tracking it is still being prepared? 14 days (or more since it's the weekend) I think it's a bit long to put two boxes in a shipping carton? I ordered these puzzles to keep my parents busy during the Christmas lockdown, but I have other plans...? Please keep me informed of any developments.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/04/2020
I still haven't received my parcel. How can I see my tracking number?
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/04/2020
Hallo ik wacht nu al meer dan 1 maand op mijn bestelling jammer ook op mijn vraag per mail GEEN reactie gehad. Jammer dat het zo moet gaan toch voor veel geld besteld en nu verder????
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/04/2020
Hallo ik wacht nu al meer dan 1 maand… Hallo ik wacht nu al meer dan 1 maand op mijn bestelling, jammer ook op mijn vraag per mail GEEN reactie gehad. Jammer dat het zo moet gaan, toch voor veel geld besteld en nu verder????
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 18/04/2020
I received the little model and despite the packaging it arrived a broken piece. Disappointed and had no response via email! Poor customer service!
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 18/04/2020
Order placed on April 6 after 9 days of ""package being prepared"" for 3 days it has been showing as shipped.All merchandise purchased was stated as ""in stock"" and immediately available for shipment. I am waiting for the goods to arrive but surely this is the first and last order. I understand the Covid emergency but this is not seriousness do not write that the goods will be shipped in 24 hours NOT TRUE!!!
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 18/04/2020
Everything has arrived correctly but very slow 3 weeks since you buy it is a long time.
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