Customer reviews of 1001hobbies

My purchase was flagged because I tried to pay with my credit card. The purchase was not accepted, so I used PayPal. After weeks of waiting, I had to email them. It took another few weeks to straighten out their problem with my purchase. There was no contact made by them. I had to keep on them every step until I finally received my order 7 weeks after placing it. Never again.

Very bad. Allegedly, the goods were not in stock at the time of the order. They only told me this after I inquired about where my order was after a week. (written in French, no response in German and English. The goods were available on the website. So I eventually received my items, but I will never order there again.

There was a shipping error on one of the items. I sent an email and photos. But I haven't received a response. Please reply and exchange the item.

For now, I have only received one of the 4 decks, I made a request to the customer service of 1001hobbies, no news for now. I will change my rating if I get a response.

Shipping time too long!

damage to order and no contact available

All good and ahead of time.

Instead of receiving my order within a few days as stated on the product page, I had to wait 2 weeks. It was meant to be a birthday gift, which came more than too late. Very unfortunate.

good assortment and fast delivery.

Complete order despite a slight delay

Super

Worthless experience. We ordered something in August 2025 that was a preorder. It was supposed to arrive in October. This was postponed to November. Then it became February. The customer service is hard to reach. Eventually got in touch and it was explicitly stated that it would really be delivered soon. So I waited a bit longer and had half of the order delivered. Ultimately, it was delayed 3 more times and to my great surprise, I saw that the box I wanted was just sitting on the shelves in the local Gundam store with ample stock. Finally emailed again, that email never reached them. After emailing again, I changed the order to a figure that is available for immediate delivery and this was delivered right away. The conclusion is: if you order something they have in stock, it is fine to order, but do not do a preorder! Go to your local Gundam store and ask the staff if they can do the preorder for you. This helps the store and face-to-face it is often better resolved.

As always everything is correct although slow

I have not yet received the package and they have already sent me four emails asking for a review.

Postage/delivery charge was high. Hadn't realised decals would be comimg from France

The worst collection store I have bought from, very good communication via email but they do and undo as you please modifying dates, products, and even prices I will never buy here again and I will never recommend it

Good order tracking. Informing on time about its progress

It was ordered for Christmas and without warning that it was not available, they accepted the payment. I tried to recover the money several times without getting anyone to respond. It arrived 7 months later. Very unprofessional. I will not repeat.

I received the wrong order and returned it to Les Mureux, France. Delivery note 2000053805. I would like to see the money refunded but cannot correspond in French.

The product arrived well

3 months of waiting

First order on this site, and I must admit that I am very disappointed. I ordered a Playmat 61 X 61 cm. However, I received the 61 X 35 cm version. I contacted customer service who told me that the version I ordered is no longer in stock and will not be restocked. They still had the courtesy to give me a seven euro voucher as compensation.

All good, delivery times a bit long and unclear

I just regret that the delivery time is long.

I received the order 4 months later.!!!!!!!!!!!

Order entirely composed of products mentioned as 'shipped in 24h' and actually shipped 6 days later. The bottles of varnish were placed loosely in the model box and could hit the elements of the model during transport. Sending an email on day 5 of the order. Simple response to tell me that it is being prepared and that I will be notified. No explanation or apologies.

Correct products, good price but it all takes way too long. 5 weeks waiting and they only get moving when you contact them. Sorry but that's not acceptable

Very happy with my purchase

Order is not received still. Purchased on 13.07, shipped next day…

Waited half a year

Delivery within 2 weeks, in good condition. Wide choice

After 5 months. An article is missing from the 3 purchased

Made 2 orders within 20 minutes to preorder some items for myself and a friend. The one order was canceled on their end but still took my money. The one order came but the items were damaged. Would not buy from again.

2 years and 20 emails later. I still don't have my complete order. Despite my repeated requests, I can't get in touch with the billing department to get a refund. Congratulations on a whole year without a phone number, very impressive! NEVER again in my life will I buy from them.

I have not received any goods

Have not received the order.

I DID NOT RECEIVE MY ORDER

Horrible experience!!!!! Never again ordering from this website. Took months to send me an incomplete order and they refused to give me a refund for an item I didn’t receive. Very disappointed and frustrated with this company.

My experience with 1001hobbies is unfortunately very bad. Despite all items on the website being marked as 'in stock', it took almost a month for my order to finally be delivered. When the package finally arrived, several items turned out to be opened and damaged. I immediately tried to contact customer service to resolve this, but to date, I have received no response at all. It feels like a misleading way of doing business: they take your money immediately under the promise that products are in stock, only to deliver them broken after a month. I am very dissatisfied with both the delivery time and the complete absence of customer service. I would rather shop on eBay or Temu in the future than ever order anything here again.

when you wait 16 months and the order is incomplete it's hard to give a good rating