Customer reviews of 1001hobbies

Long delay, inadequate packaging (unprotected glass bottle) sealed with commercial brown tape, by the way someone opened the package and resealed it with an easy-to-find piece (nothing was missing)

delivered 2 months later!! Customer service never responds

Honestly not great, it was my second order (07/24/2025), knowing that the first one was already late, with two gunpla models, they are marked "in stock shipped within 1 week" both. After 2 and a half weeks, the site tells me that the supplier is delayed and that my order will be processed as soon as possible BUT I had to call on 08/21/2025 (yes almost a month) to get someone to fix the issue because for her, there was no problem, the two gunpla had been in stock for a while... strangely the next day my order was at the pickup point... At least customer service answers promptly on the phone. I took the risk of ordering from you again, should I expect the worst or the best? cruel dilemma

It's been almost a month since the order was placed, only part delivered after a phone call. In short, it's not great, there are other sites that are much more efficient, I just hope to receive my order in its entirety.

Requested products arrive quickly in good condition

Meets expectations

Article indicated available and sent on the same day (05/08/2025) or it was ordered from the supplier and was only shipped on 15/08/2025

Product as described, however the box was a bit damaged

My order has arrived incomplete, the phone support is bad, they haven't replied to my email,

Product conforms to the order. THANK YOU

Order received very late

Hello, 1 of the 2 paint cans was already open. Best regards.

The article is supposed to be available, but it is not, it still needs to be ordered. Shipping costs even though it should be free and the actual purchase price is also too expensive. Email address does not work. Contact can only be made through a French address. No recommendation, never again!

I paid for express delivery to give it as a birthday gift, but there was a delivery delay

1 month delivery delay, order accepted and paid while the products are not in stock. Upon delivery, one product was missing and they offered me a credit for the amount of the product to be used on my next order! I will never buy from this site again.

Very fast delivery, a lot of choices but unfortunately higher prices than other French sites. So I only come here when the products are not available elsewhere. A little effort please...

I am currently in another country. I haven't seen my order yet. I hope for the best.

Still have not received the entirety of my order, waiting for the model from the end of June to now 15/08/25! Still nothing... refund request unanswered.

The quality of the crane is not up to par, twisted parts, scale of certain random parts and for your information, delivery by Chronopost 40 kilometers from my home round trip

The received article is not the one ordered and it is broken because it is not new, the figurines were no longer attached with the metal wire that prevents movement

we have received the orders GDLHMQUBN and HMLPPRABSA; we are still waiting for the order RJQCJJNIK / 25.05.2025..... following the complete deliveries of all our orders, we will probably provide our comments......of satisfaction.....!!! Therefore, let us wait for the next steps..... Thank you for forwarding the rest of our orders......

The product has a manufacturing defect and the assembly instructions are not well explained

Great choice, good service despite a slight delay in delivery. Serious and responsive, recommended.

After 3 weeks of waiting, they told me it was one week! I contacted customer service again to inform me that the payment was not valid even though my bank had debited the amount of the invoice. No one contacted me to inform me of the problem if I hadn't called. I had to send proof from my bank as a precaution that it had been paid. Finally, 2 months later, I received my purchase. Thank you, but no thank you. In return, neither gifts nor apologies. Good bye.

I have not received anything and have been waiting for months for my order.

I received incomplete products and have been waiting for three months. They said they sent two products, but only one. I have already informed them, but there has been no response.

Order arrives late + nothing to do with the photo on the site. I do not recommend.

I placed my order in May, inquired in June, received no response, and in August! the order was delivered. I will not order again.

Order received with 13 days delay

Almost 5 months of waiting

Damaged item, I am not asking for a replacement because being rare I preferred to fix it with glue.

Very good

average product received after almost 1.5 months of waiting. apparently it is indicated but as a new customer I saw nothing so there should be greater transparency and visibility on the extremely long delays. as a result, missed the birthday. gift arrived too late. moreover, the item is not very sturdy so I am doubly disappointed.

My order has been received very well. Thank you for that.

I placed an order on May 19 and to this day I have only received part of my order, with no news about the rest of it. This is not very professional....

Lacks a real delivery service in 24h or 48h max, but otherwise, top!

Good service and personal attention, but delay in receiving the ordered product even though it was in stock.

Another order that I am waiting for.

I remain in dispute. 2 product errors and 1 not delivered. No credit...

The model is mediocre and expensive. The box indicates scale 1/48 and the instructions (minimalist) indicate scale 1/72! Made in Ukraine for a Bulgarian brand. Avoid.